Michael Kelley | Page 13

ABSOLUTELY SPECTACULAR! I just picked up a gorgeous Audi S5 convertible at Bourne's. The experience could not have been better. Flawless. I called David and arranged a tim I just picked up a gorgeous Audi S5 convertible at Bourne's. The experience could not have been better. Flawless. I called David and arranged a time to look at the vehicle. When I arrived, the car was pulled up front and ready to go. There was some initial confusion about the tires, but not only did the staff at Bourne's address the issue honestly and with integrity, they agreed to fix the issue at their cost. I then asked if I could take the car down to the local Audi dealer for an inspection. No problem. Before I knew it, they took it down the street and had the vehicle gone over bumper to bumper. There was a very minor issue with the car (hardly worth mentioning), which, you guessed it, Bourne's fixed for free. How do these guys make any money? I had been looking for this type of vehicle for years. The vehicle price was at least $5-$7K (!) lower than any other comparable vehicle in the area. And they gave me by far the most for my trade. More than I originally paid for the car! Dave - and then Shawn - ran around like crazy making sure the car was ready when promised. Even the general manager and the owner took a personal interest in my buying experience. Both Michael and Jason made the time to meet me when I arrived to close the sale. Their inspiring words sealed it for me. This was no ordinary dealership. When I picked up the car, I noticed that the driver side windshield wiper was missing. Even though it was after hours, Shawn found NEW wiper blades and had them installed immediately. Shawn apologized profusely. It was really no big deal. There was no rain in the forecast. Growing up in the projects in Worcester, MA, I never dreamed I would be in a position to own a vehicle of this quality. Bourne's made this dream a reality. I work with several high net worth individuals who live south of Boston and who buy cars more often than my wife buys shoes (which is saying something). I have made it a point to share my experience with as many of those folks as possible. More

Helpful 1

Report | Print

Bourne easy to work with.. Over the past year I have purchased a couple of vehicles at Bourne Motors. They make it very easy to do business with. The pricing is upfront and Over the past year I have purchased a couple of vehicles at Bourne Motors. They make it very easy to do business with. The pricing is upfront and competitive and the trade values are fair. I would not hesitate to recommend them or do more business with them in the future. More

Helpful 0

Report | Print

Could not be happier with my experience. I know Jay Bourne from the past and we share a mutual friend who put me in contact with Mike Kelley. Mike couldn't have been more of a pleasure to work with. I Bourne from the past and we share a mutual friend who put me in contact with Mike Kelley. Mike couldn't have been more of a pleasure to work with. I have and will continue to recommend Bourne's as they are fair, professional and overall make the purchasing experience as painless as possible. Everyone I dealt with had the same professional attitude. Thanks guys. Paul Sweeney More

Helpful 0

Report | Print

Great Team! Good price. No hassle at all. Ma ny choices of warranty and services. Great experience from the first call through the keys in my hands. I do recommend! of warranty and services. Great experience from the first call through the keys in my hands. I do recommend! More

Helpful 0

Report | Print

Fantastic experience. Delivered on all the promises and some more. I'd recently purchased a pre owned Lexus es350. These guys had the lowest prices for that car with the features I was looking for in the 1 some more. I'd recently purchased a pre owned Lexus es350. These guys had the lowest prices for that car with the features I was looking for in the 100 mile radius. Good customer service. even dropped off the car at my mechanics place for pre-purchase inspection. Fixed all the minor issues like front grill replacement which was Moe cosmetic. Also threw in all weather mats after we agreed on the price and scrambled runners to deliver the car on a snow storm Saturday. Would highly recommend Mike Kelley. Honest no nonsense guy. More

Helpful 0

Report | Print

I recently purchased a 2011 Jeep Wrangler from Bournes Auto. The purchase of the vehicle was seemless and Mike Kelley was extremely professional and his customer service was exceptional! I called Bourn Auto. The purchase of the vehicle was seemless and Mike Kelley was extremely professional and his customer service was exceptional! I called Bournes to look for a car for me and that day he found one. The exact model I wanted! The whole experience was Perfect! Thanks again Mr. Kelley!! More

Helpful 0

Report | Print

This is my first time purchasing a vehicle from Bourne's but based on this transaction I will definitely return for my next vehicle. Excellent service!! Bourne's but based on this transaction I will definitely return for my next vehicle. Excellent service!! More

Helpful 0

Report | Print

Mike was great to work with with. He was straight forward and friendly. They changed the way we viewed used car dealers. They treated us like family and the entire experience was both positive and easy. The and friendly. They changed the way we viewed used car dealers. They treated us like family and the entire experience was both positive and easy. The fact that they had on site registry was a great convenience. While viewing the car prior to purchasing we noticed the rare head rests were missing and there was only one key. Mike immediately without hesitation informed us he would get both the head rests and extra key. We could not be more happy with the entire process. We would certainly go back again. The only area that could have been better and again this is not a knock is that when we arrived at the dealership to complete the purchase we had to wait an hour before being seen, but we did not have an appointment and it was a Saturday. Carlos also did a great job. Tim & Sherry More

Helpful 0

Report | Print

David was very honest from the time I inquired to post test drive. That goes a long way with us. 1 2 3 4 5 # Update - Bournes is the best. Thank you to David and Mike. Such an easy transaction. Avo test drive. That goes a long way with us. 1 2 3 4 5 # Update - Bournes is the best. Thank you to David and Mike. Such an easy transaction. Avoid Herb Chambers. Stay local. More

Helpful 1

Report | Print

I purchased a 2012 Nissan Rogue in July 2013. I bought the car with minimal paint damage on the rear bumper. It looked as if someone may have backed up against something lightly and scraped the paint. Bou the car with minimal paint damage on the rear bumper. It looked as if someone may have backed up against something lightly and scraped the paint. Bourne's ordered paint to match the car and did the small body work to the car for me a few days after the purchase. I was happy with that. Then 60 days later I needed my first oil change, I was told by the mechanic that I needed new tires on the car. This took me by surprise as I bought the car with 14,900 miles on it and at the time of my oil change it had 17,700. It also passed inspection so I did have a valid sticker so I thought "Wouldn't the car not pass with bad tires"? So I took the car to NTB for a second opinion and was told the same thing. The tires should be replaced. I called and emailed Bourne's with this issue. I felt with the car having less than 20k miles on it that I should not be responsible to pay out the money for four new tires as I had the car alittle over 60 days. They asked I bring the car down. They inspected my tires and agreed they needed to be replaced, Within 5 days they purchased and installed four new tires on my Rogue at no cost. All the people I have interacted with at Bourne's were just great. They treated me very well and not once did I ever feel pressure to purchase a car the day I had went in. I feel I got fair trade value on my 2005 Chevy Trailblazer and I left feeling good with the price of the car and my monthly payments. They have been very accomodating to the issues I had (that in all fairness were not so bad) and corrected them for me in no time at all. A friend reccomended Bourne's to me and I too will reccomend them to other's. I waited alittle while to write this as you never know what can happen after 90 days and I'm glad I did because I can give this true review. More

Helpful 0

Report | Print