Michael Kratschmer | Page 25

Very grateful for prompt service without an appointment and pleasant demeanor of staff even though they were very busy and pleasant demeanor of staff even though they were very busy More

by NSGRANSTER Verified Customer Verified Customer

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The customer service is horrible. I was disrespected by the service manager when inquiring about the status of my vehicle. He responded to my inquiry by telling me to pick up my car, I was disrespected by the service manager when inquiring about the status of my vehicle. He responded to my inquiry by telling me to pick up my car, despite the recall not being completed, and never return. He claimed that this was due to him listening to me disrespect his staff over the phone. However, after talking with the general manager (Graham) and service director (TJ), I learned that a service consultant, who was different than the one that I consistently worked with, lied to the service manager. He claimed that I called him a flunkie when I requested to speak to the manager about my vehicle since it was not ready when I was told it would be, and the communication I received from him was unclear and unhelpful. Although Graham and TJ were very helpful in getting my car serviced, my follow-up conversation with the service consultant (he said his name was Joe) was even more disrespectful. When I inquired about my usage of the word flunkie, he shared that it was his interpretation of me requesting to speak to a manager about my vehicle. He also tried to justify his blatant lie by accusing me of barking at him on the phone. As a black man, I find being likened to a dog EXTREMELY disrespectful seeing that I have done nothing but engage Family Hyundai with respect - even when consistently being disrespected by members of their team. The only reason I would not rate the dealership very poor on all categories is due to the consistent high-quality customer service that I have received from Crystal every time. More

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Great service at Family Hyundai as usual. That’s why I keep coming back. Sad to see Tom is gone from service but hope he is enjoying his retirement That’s why I keep coming back. Sad to see Tom is gone from service but hope he is enjoying his retirement More

by MUGUAM Verified Customer Verified Customer

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Horrible customer service, and even worse service department. Every time I had to bring my car in for service it turns into a nightmare. The car is there for way too long just for diagnosis and to department. Every time I had to bring my car in for service it turns into a nightmare. The car is there for way too long just for diagnosis and to be told that they had to order parts and I’ll have to bring it back a second time which again takes way longer than it should. And I have to hassle with them for a loaner vehicle which I am entitled to in my platinum warranty but they say they don’t have any. 0 out of 10 will never do business with Family Hyundai again nor will I recommend them to anyone but I 100% will advise against doing business with family Hyundai every chance I get! More

by tommyd524 Verified Customer Verified Customer

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quick to fix . same day great. explained the problem fixed. also looked at other 2024 models same day great. explained the problem fixed. also looked at other 2024 models More

by JACK2491 Verified Customer Verified Customer

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Quick and easy service, communicated through entire process, I'm very happy with the service process, I'm very happy with the service More

by JKOWALCZYK17 Verified Customer Verified Customer

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The best people to work with very understandable kind and caring The person I worked with was amazing caring The person I worked with was amazing More

by MAJEDA .MAKHAMREH Verified Customer Verified Customer

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I have never been turned away when I had a problem with my vehicle thanks my vehicle thanks More

by None Verified Customer Verified Customer

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Consistent great service at reasonable prices. All employees are courteous. Appreciate the customer driver. Been going there since 2018. All employees are courteous. Appreciate the customer driver. Been going there since 2018. More

by ayrshire2 Verified Customer Verified Customer

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They are professional, knowledgeable and treat their customers very well. They are easy to deal with and follow up on their service. customers very well. They are easy to deal with and follow up on their service. More

by mmakhamre Verified Customer Verified Customer

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