Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 24

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

January 09, 2024

Dealership Rating
Employee Rating

Had an appointment for a recall on my vehicle. I was waited on right away. The service man took my information and contacted me once the work was done. When I returned to pick up the vehicle the s More

by kenbr99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2024

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 07, 2024

Dealership Rating
Employee Rating

Family Hyundai provide the service requested in a reasonable time and with professional work quality More

by GMROLEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2024

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

January 05, 2024

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Employee Rating

Great service, trustworthy technicians on time for appointments swift at taking care of problems concerned and caring More

by MARILEEZIL1944
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Have worked with them all

Jan 05, 2024

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 31, 2023

Dealership Rating
Employee Rating

This is our 5th vehicle with Family Hyundai and couldn't be more pleased. Jaclyn was our rep for the last two vehicles and her professionalism is second to none. Everyone at Family is courteous and helpful. More

by DBULVAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jaclyn Bobbitt, Scott Lupo , Tom Salin

Jan 02, 2024

Family Hyundai responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback!

December 28, 2023

Dealership Rating
Employee Rating

It’s awesome and thanks for giving good deals really appreciate it with to give me good car More

by Himanshu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Kratschmer

Dec 29, 2023

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

December 24, 2023

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Employee Rating

Best experience in ever had in a long time . Thank you so much for the service More

by jenideortiz13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Dec 27, 2023

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

December 21, 2023

Dealership Rating
Employee Rating

Your service is very competent. I have never had an issue dealing your staff at Family Hyundai! More

by RAPACKID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Dec 21, 2023

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

December 20, 2023

Dealership Rating
Employee Rating

The dealer messed up the oil change causing all of the oil to leak. This caused me to have to tow the car back to the dealer and not have access to the vehicle for days. This could have also caused a much More

by JEFFREYYI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 24, 2023

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 14, 2023

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Employee Rating

Everyone was VERY helpful and NICE. Al and Ricky helped me find the car of my dreams and get my car scheduled for my rust proofing service appointment. Everyone at the service departmen More

by CFB41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 14, 2023

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 05, 2023

Dealership Rating
Employee Rating

They were so friendly and extremely helpful. After Happy Hyundai messed up my oil change they got me in the same day, showed me the issue, and fixed the maintenance in a timely manner! More

by KOEHLER.MELISSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2023

Family Hyundai responded

Melissa, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

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