Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 85

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
924 Reviews
4.4

924 Reviews

Write a Review

924 Reviews of Michael Kratschmer

December 30, 2020

Dealership Rating
Employee Rating

Excellent purchasing experience!! Ask for Austin. He's amazing. Great service. Excellent follow up. Opted for all the extras with my purchase. Service Manager was rude...but overall experience was great. More

by ANEWJOY14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri , Austin Osabuohien

Dec 30, 2020

Family Hyundai responded

It's fantastic to hear that Austin provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. We're sorry to hear about the negative experience with our service manager. Thank you for choosing Family Hyundai!

December 29, 2020

Dealership Rating
Employee Rating

Came in for a recall repair and the staff at this dealer was great. I was in and out in less than an hour. Yay! More

by leflar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Dec 29, 2020

Family Hyundai responded

Hello, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 28, 2020

Dealership Rating
Employee Rating

I didn’t expect a free oil change but I got one! I was very thankful and pleasantly surprised when I picked up my car. More

by LIV1594
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Dec 28, 2020

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

December 27, 2020

Dealership Rating
Employee Rating

Family Hyundai always provide me with exceptional service. The service performed on my vehicle was fast and efficient. The employees that work in the service department are always friendly and ver More

by plparrish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 28, 2020

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 26, 2020

Dealership Rating
Employee Rating

FamilyHyundai is the best place for me to get my car serviced the fast efficient and and friendlyI love the attention it to give to their customers More

by COBBS.BARBARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

Dec 28, 2020

Family Hyundai responded

Thanks, Barbara, for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

December 23, 2020

Dealership Rating
Employee Rating

Got there appointment was on time no waiting and got the truck serviced within hour They also washed my truck and cleaned tires. Definitely will be back More

by MROCHE12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Dec 23, 2020

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

December 23, 2020

Dealership Rating
Employee Rating

I want to thank the staff for their kindness during the time I had my car there. All the staff was kind and considerate. Thank you Hyundai staff for all your hard work. More

by JEANBOG4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin, Fred

Dec 23, 2020

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 17, 2020

Dealership Rating
Employee Rating

Everyone is attentive , very polite a pleasure to do business with. Service was done on my Tuscan very happy. Everything was done in a fast , and very efficient manner. Thanks Again. More

by DEBELLA3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Dec 18, 2020

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 11, 2020

Dealership Rating
Employee Rating

I was greeted and service was done in a timely manner. Service was discussed prior as well as pricing. No surprises. Great and friendly service More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 12, 2020

Family Hyundai responded

Thank you for your very kind review, Lisa! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

December 08, 2020

Dealership Rating
Employee Rating

From start to finish everything I mean everything was great. Very good customer service from the people answering the phone to the roadside service. The repair of my car to the return of my Genesis was g More

by CHORNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Dec 08, 2020

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

...
85
...

Dealership Inventory (347 Vehicles)

new 2026 Hyundai Tucson car, priced at $35,096
2026 Hyundai Tucson
new
Phantom Black exterior
Automatic
All-wheel Drive
new 2026 Hyundai Tucson car, priced at $34,870
2026 Hyundai Tucson
new
Hampton Gray exterior
Automatic
All-wheel Drive
new 2026 Hyundai Elantra car, priced at $26,708
2026 Hyundai Elantra
new
Abyss Black exterior
CVT
Front-wheel Drive
new 2026 Hyundai Venue car, priced at $24,631
2026 Hyundai Venue
new
Ecotronic Gray w/Black Roof exterior
CVT
Front-wheel Drive
new 2026 Hyundai SANTA FE HEV car, priced at $42,032
2026 Hyundai SANTA FE HEV
new
Shimmering Silver exterior
Automatic
All-wheel Drive
new 2026 Hyundai Tucson car, priced at $31,549
2026 Hyundai Tucson
new
Serenity White Pearl exterior
Automatic
All-wheel Drive