Michael Krumm | Page 4

Russ Darrow is trying to charge $10,000 over MSRP now to any customer buying from them. We need to put a stop to this predatory practice. I would also say, this is incredibly short-sighted on the part of any customer buying from them. We need to put a stop to this predatory practice. I would also say, this is incredibly short-sighted on the part of a business. They could earn a customer for life or try to take advantage of us for a day. They chose to try to take advantage. My guess is that Russ Darrow won't be in Madison much longer. More

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I was nervous to purchase my first car, but Russ Darrow Kia made the process easy. They were so helpful and nice the whole time I was shopping. They even worked with me to find a car that fit my budget and Kia made the process easy. They were so helpful and nice the whole time I was shopping. They even worked with me to find a car that fit my budget and checked off everything I wanted. Mike and Ryan were especially helpful during this process. Ryan worked with me on my budget and Mike made the process of shopping for a car fun. Mike even let me play basketball while we waited for paperwork. Russ Darrow also cares about how my car was going to perform after it left the dealership, which is something that you don’t see at many dealerships these days. I would highly recommend Russ Darrow for anyone looking to get a good deal on a reliable car and have a good experience shopping! More

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Michael Krumm & Alex Lallas are amazing. Took the time to make us feel confident in our decision. And the prices was right where we needed it to be. make us feel confident in our decision. And the prices was right where we needed it to be. More

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I really hate looking for new cars. I dont do it very often, but everytime I do, its usually very irritating. This time was no different. I looked all over town and really didn't feel i was being treated often, but everytime I do, its usually very irritating. This time was no different. I looked all over town and really didn't feel i was being treated right. Customer service was never a car salesperson strong point from my experience. I really didnt intend on buying a car when i went into this dealership. I just wanted to see if i fit in the car and if the price was doable for my family. I wasn't in the mood for any dealer shenanigans, and quite honestly, to my surprise, I didnt get that here. I worked with Micheal Krum. He was fantastic!! He was very upfront about everything, he was extremely nice and friendly, and he listened to me (he brought me a car that showed he listened). He was also very good about demonstrating all the features at delivery...which I appreciated. I truly appreciated his style and salesmanship and recommend using him if you are buying a new kia. I also very much appreciated the manager Ryan Wondra. He really did a great job too. More

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Our salesperson was knowledgeable and communicated well. The price was fair and they were affiliated with our bank so we could use our preferred choice. The price was fair and they were affiliated with our bank so we could use our preferred choice. More

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Great customer service! Eric was incredibly helpful in finding the exact vehicle I wanted within my price range. finding the exact vehicle I wanted within my price range. More

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Everyone was very nice and I never felt pressured or rushed. Mike K and Alex answered all our questions and made the process stress-free! rushed. Mike K and Alex answered all our questions and made the process stress-free! More

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The sales rep was warm and helpful and new his stuff. Great experience. Will continue to keep coming back for more kias in the future. Great experience. Will continue to keep coming back for more kias in the future. More

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Michael was very friendly, enjoyed working with him! the vehicle we purchased was what we expected. He was very professional, we never felt pressured. Everyone was very friendly. vehicle we purchased was what we expected. He was very professional, we never felt pressured. Everyone was very friendly. More

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