"Car buying is no longer a nightmare!"
I can honestly say that my experience at Heritage was superior and outstanding. Mike Laurie was prepared for me and extremely knowledgeable. I told him what I was looking for that’s what was presented. At no point was I pushed into looking at “slightly “ higher priced vehicles, which I greatly appreciated. The whole process was well orchestrated and pleasant. Mike has been in contact a couple of times to make sure things were going smoothly with the vehicle, was I still happy with the purchase etc., which I feel was going above and beyond as well as making me feel valued as a customer not just a commission.
"Easiest dealer trip"
Mike Lurie was outstanding. He had 3 cars ready for test driving right when we arrived based on what my interest was. Mike was professional and knowledgeable about each vehicle.
"Best experience ever!!!"
I will always come back to Heritage Chevrolet Buick in Owings Mills from this point further!!!
The sales associate Mike was so knowledgeable and patient. He let me ask as many questions as I wanted and more than once.
The Management, Erick and Tony, were also Amazing! They made sure that I had everything I could need or want. Even after explaining everything to me they made sure my husband had all the details as well.
"Amazing service "
I purchased the vehicle site unseen from over 4 hours away and they delivered since I couldn’t find what I was looking for locally to me. They took 2 detailed videos of inside and out as well as answered every question I had. Best car buying experience!! Thank you Mike Laurie for all your help and even checking up on my satisfaction!
"Outstanding Car Buying Experience"
We just purchased a 2018 Chevrolet Traverse at Heritage Chevrolet Owings Mills and couldn't be happier with our buying experience. From the outset, Michael Lurie (who used to be in internet sales, but is now on the floor) provided exceptional customer service. Of all our car buying experiences, Mike was by far the best sales person we've ever worked with. Not pushy at all, Mike addressed all our questions and his knowledge of the product is second to none. He took his time introducing us to all of the features on the all-new Traverse (and it is an incredible vehicle). Although the model/color we were looking for was difficult to locate, he found one at another dealer before that dealer was even aware they had it (right off the carrier). Heritage also provided the lowest price of 10 other Chevrolet dealers in the Baltimore/Washington area (believe me, I shopped around for the best price). Mike also took the time to set the vehicle up for us and even programmed the liftgate and garage/homelink system at our home. He followed up after our purchase to make sure we were happy and we know he will be there for us in the future should we need any assistance. Vince Gross, the finance manager, also provided excellent service. We would highly recommend this dealership to anyone looking for a new vehicle.
"Awesome Job Guys"
2018 chevy traverse bought 12-16-2017...
Ed Wojcik... enough said! A job well done sir! This guy did not stop until the job was done right and I was satisfied!!! Made my experience like none before.
Phil Stillman... way to follow thru and make sure I was satisfied as well!
Ebenezer Arthur... smooth transaction in finance
Michael Lurie... put me in place to meet with Ed from the internet service! Thanks
Larry Proffitt... good job on getting service done asap for my new vehicle
"Buying a new Bolt"
I bought a Bolt. My salesman Mike Lurie was great and very knowledable about the car. Hothouse is so important to understand this new technology. My only complaint was the interest rate on the loan especially since I have an excellent credit score. Now I will have to refinance.
Other Employees Tagged:
"Amazing customer service!!"
Michael Lurie was truly amazing! He was more like a friend then then a salesman! There was no pressure, he took time to explain everything to us, and spent hours. He gave us the best deal and worked hard to get us that deal! He offered to come to our home and train us on the vehicle as well!
"LOVE MY BOLT from HERITAGE CHEVY OWINGS MILLS!!"
- Sandy Loughlin
This is a dealership you can trust--I bought my car over the phone! After failing to find the car I wanted at a reasonable price near my home in Central PA, I called my long-time dealership in Owings Mills. With phone calls and texts, Steve Oxendine found just the car I wanted and added a few accessories I needed. Mike sorted out the car chargers; Ebenezer got the loan paper work in order. Shaun brought the loan and sales papers when he DROVE 3.5 HOURSINTO THE MOUNTAINS OF PA TO DELIVER MY CAR while Lorenzo followed along in another car for their return trip. Shaun followed up to be sure my ONSTAR and MyChevy app were installed and that I was happy with my car.
I am very happy with my all-electric Chevy Bolt! Just as important, however, is the car-buyiing experience. Heritage Saturn always went above and beyond for the 24 years I dealt with them. I am pleased to say that Heritage Chevrolet has matched them! (And THAT is saying something.) Steve and Shaun did the heavy lifting on this sale, and I appreciate their commitment to giving me an excellent experience...and exactly the car I wanted.
Thanks, again, team Heritage.