Michael Mack | Page 4

There was an issue during my service that I brought to the attention of the service guy right away. He took photos and said that he would reach out to me the following day to fix it. I waited a couple of the attention of the service guy right away. He took photos and said that he would reach out to me the following day to fix it. I waited a couple of days and emailed the service manager who said that he included the other guy on the email and they would be in touch. That was November 20th and now it is December 3rd and I haven't been contacted since. I would have accepted they told me they couldn't or wouldn't do anything to fix their mistake but to have absolutely no follow through on your email is disrespectful. Yes, it wasn't a huge mistake, but if this is how they take care of a small, simple matter- by ignoring it, it should give you an idea of how they would handle a bigger issue. More

by TURTLEGIRL1179 Verified Customer Verified Customer

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I bought a pre-owned Nissan from Honda less than two years ago. My 2020 Maxima was brought in for service on 10/26/24. My service advisor contacted me to let me know they received the vehicle. Since the years ago. My 2020 Maxima was brought in for service on 10/26/24. My service advisor contacted me to let me know they received the vehicle. Since then the communication has been horrible. I waited a week to hear back from him, and nothing. I called Brandon Honda, that is when he advised that the car had been towed to Their (Nissan) sister store in Clearwater for diagnostic. I waited another week, no contact from any one. I have since spoken different managers and supervisors because I have being doing all the footwork to locate my vehicle and to find out why the car stopped working all of a sudden. I have been told that my engine needs replaced. I have not received the video inspection report as of yet. It is now 11/29/24. Hopefully, I get a true answer soon from someone. No one is concerned that I have been without a vehicle for over a month now. More

by tyeshat813 Verified Customer Verified Customer

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The staff at Brandon Honda are amazing! They are always friendly, knowledgeable and thorough. My experiences with the service department have been far superior to other dealerships. They are always friendly, knowledgeable and thorough. My experiences with the service department have been far superior to other dealerships. More

by c21edwards Verified Customer Verified Customer

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We have been very pleased with both sales and service departments at the Brandon Honda dealership. departments at the Brandon Honda dealership. More

by j_schnitz Verified Customer Verified Customer

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I love the service at Brandon Honda. Michael Mack and Rick M are the best. Michael Mack and Rick M are the best. More

by CHUCHIBORI_16 Verified Customer Verified Customer

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The person who helped me and my wife was very helpful and gave us some extra information. Also the extra smile makes him a customer friendly person. gave us some extra information. Also the extra smile makes him a customer friendly person. More

by SA_JARAMILLO Verified Customer Verified Customer

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They took care of me quickly and efficient without an appointment on a Sunday afternoon appointment on a Sunday afternoon More

by edperez012 Verified Customer Verified Customer

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I dont recommend this place for auto service especially if you dont have auto warranty. They will rip you off. my experienced here. First I paid tire rotation but they did not rotate the tires. I know they if you dont have auto warranty. They will rip you off. my experienced here. First I paid tire rotation but they did not rotate the tires. I know they didnt rotate the tire cause I put a mark. Second, they said my battery is fair need to change in my next visit. When I went for my next visit they said my battery is good. So i didnt change the battery. The next visit they said my battery is poor that I need to change the battery. No consistency. Third. They said I need to change the filter in my cabin and engine. I told them ill do it. I bought the filter in honda. When i got home to change the engine filter they did not put back the screw. when my AC broke they rip me off. I asked how much the “ out the door price”. They said 2100. When I went there to get my car they charge me more it went up to 2500. And they even charge me 3% to use my CC. If you have mo warranty beware in going to this place for auto service. More

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Michael Mack did a great job working with the technicians in the service department to try to resolve the issue with the transmission on my wife's 2008 Accord and helping me decide to trade it in for a new c in the service department to try to resolve the issue with the transmission on my wife's 2008 Accord and helping me decide to trade it in for a new car. The he introduced us to Chris Irvin and Stephanie Mejia who analyzed our needs and brought us a new Accord and new CRV to test drive. After helping us decide on the Accord, Chris helped me by professionally explaining the different options to choose from and working up a rough cost for us to consider. Shareif Hammad then did a superb job in working up the final costs to meet our needs, while Chris worked with Augie Cardona to schedule installation of several of the options my wife selected that enabled me to pick up the new car at a time and date that I could accommodate. Overall a very professional team effort. More

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Best experience buying a car yet. Chris Irwin was our sales expert and he was professional and spot on from start to finish. Chris Irwin was our sales expert and he was professional and spot on from start to finish. More

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