Uber Hernandez

On arrival at the designated and agreed to time, our Salesperson picked up another customer, I don't see the point of having an appointment. No big deal, we were looked after by Gus, a very knowledgeab Salesperson picked up another customer, I don't see the point of having an appointment. No big deal, we were looked after by Gus, a very knowledgeable young man who treated us respectfully, and showed the vehicles we had asked to see. After the first hour, the experience was quite pleasant, UNTIL>>>>>! Instead of opting for the Kia Sorento, which we were there for originally, we decided to upgrade to the Telluride. We had discussed pricing and purchase, looked at the sticker price and and asked for incentives and options. This is where all Gus's good work went down the toilet. Prior to the visit I had asked for a trade in value for my 2014 Kia Sorento, and the "personalized" quote was between $6,200 - $7,200, the offer at time of sale..$4,000. We watched the appraiser, and all he did was start the engine, look on the inside and lift the trunk. My vehicle had a full history of all oil changes, and new tires, plus maintenance records which Gus proudly showed us. When, according to Gus's manager $4K was the best they could do, we walked out and asked for our keys back. The manager came out and agreed to a $2K increase. Now here's where I feel we got bushwhacked, The dealership made us believe that we had a win, when in real terms the so called ads on daily TV that, "we offer up to $2K above trade in value" yeah not so much, and the other incentives seemed to disappear; my fault for not taking more time. I did qualify for 0% interest on the vehicle which was the good news. BTW if you don't have a credit rating of 780+ you don't qualify. I have one more vehicle I need to trade in for a newer model, but its highly unlikely it will be through Coastal Kia of Wilmington NC. Nickel and diming on a $60K purchase..... what a shame! More

by PTHEBRIT Verified Customer Verified Customer

Helpful 0

Report | Print

Brandon was very professional and helpful in making my purchase,in regards to the dealership I feel the advertised price vs the price I eventually paid for the vehicle was a little misleading.All in all I purchase,in regards to the dealership I feel the advertised price vs the price I eventually paid for the vehicle was a little misleading.All in all I am happy with my purchase.I bought a 2014 brand new Soul in 2014,and purchased this one brand new as well. More

by dookiesrus5 Verified Customer Verified Customer

Helpful 0

Report | Print

Great customer service! Great inventory, clean beautiful dealership! Knowledgeable sales people. Beautiful vehicles. Accommodating ND a pleasant experience Great inventory, clean beautiful dealership! Knowledgeable sales people. Beautiful vehicles. Accommodating ND a pleasant experience More

by AMBERMARIE246 Verified Customer Verified Customer

Helpful 0

Report | Print

Great salesman, easy to work with. Up front and fair negotiating prices. Will recommend to others Up front and fair negotiating prices. Will recommend to others More

by andrewgravina6254 Verified Customer Verified Customer

Helpful 0

Report | Print

The entire process was smooth and efficient right from the moment we arrived and were greeted up until we completed our vehicle purchases the moment we arrived and were greeted up until we completed our vehicle purchases More

by jerryrogers720 Verified Customer Verified Customer

Helpful 0

Report | Print

Courteous knowledgeable about cars features clean showroom closing was handled professionally car was delivered clean showroom closing was handled professionally car was delivered clean More

by bettyrogers6768 Verified Customer Verified Customer

Helpful 0

Report | Print

My wife and I had an amazing experience pick out a new vehicle. The website was easy to navigate and the staff were very knowledgeable about the different options available. Brandon did an outstanding jo vehicle. The website was easy to navigate and the staff were very knowledgeable about the different options available. Brandon did an outstanding job educating us on the different trim levels and all of the features that come with each. He could relate to our stage of life and importance on safety and children. We test drove 2 different vehicles and stayed in touch over the next few weeks determining what and when we would come back to purchase. Pat was also very fair with our trade in and made an outstanding final offer on our favorite vehicle on the lot! We will definitely be sharing our experience with friends and family. We love our Kia and will be proud to drive the brand for many years to come. More

by blake24 Verified Customer Verified Customer

Helpful 0

Report | Print

Positive, friendly and hospitable environment that made buying our car a pleasant experience. Daniel was super nice! buying our car a pleasant experience. Daniel was super nice! More

by richlor2 Verified Customer Verified Customer

Helpful 0

Report | Print

I went to Coastal Kia with a car already in mind. Jason was busy when we got there but he made sure I was taken care of by someone he trusted. I had such a pleasant time there and buying the car I wa Jason was busy when we got there but he made sure I was taken care of by someone he trusted. I had such a pleasant time there and buying the car I wanted was seamless! More

by Tara Verified Customer Verified Customer

Helpful 0

Report | Print

Great experience overall! Very helpful and very insightful of my situation and my options! Thank you! Very helpful and very insightful of my situation and my options! Thank you! More

by kianans Verified Customer Verified Customer

Helpful 0

Report | Print