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Michael Mascavage
419 Reviews
Mike has called Wilmington home for more than 21 years. He has worked on Pat Koballa’s winning team for over seven years. Mike has extensive finance experience with over seven different automotive franchises including Honda, Acura, Mazda, Kia, Chevrolet, Jeep and Chrysler. He has been a NC Notary Public for over ten years. He enjoys fishing and spending time with his son on the water.
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419 Reviews of Michael Mascavage
August 19, 2020
All the best crew in town, so much like family. You definitely make sure that you have satisfied customers. Thank you Coastal KIA. I'm definitely going to spread the word. definitely make sure that you have satisfied customers. Thank you Coastal KIA. I'm definitely going to spread the word. More
by SHERRYUNDER
Verified CustomerOther Employees Tagged: Patrick Koballa , Tyler Desmarest, Jason Stone
August 14, 2020
Very helpful in finding all means possible to bring your car home today. Very satisfied with the deal I got on my trade in. Happy! car home today. Very satisfied with the deal I got on my trade in. Happy! More
by Stevepowell214
Other Employees Tagged: Patrick Koballa, John Wigger , JP Nicholas, Peggy Roberts, Kevin West
August 14, 2020
John went above and beyond to ensure our process was easy and fast since we were coming from Benson to purchase our new Kia Sorento. Professional. Courteous. Knowledgeable. and fast since we were coming from Benson to purchase our new Kia Sorento. Professional. Courteous. Knowledgeable. More
by marlenesmith109
Other Employees Tagged: Sam Weisman , John Wallace
August 10, 2020
Excellent customer service by the Finance Manager I originally want to Coastal Kia because I could not get a limited power of attorney to transfer my leased vehicle tags from NC to TN but the Finance I originally want to Coastal Kia because I could not get a limited power of attorney to transfer my leased vehicle tags from NC to TN but the Finance Manager was able to assist me in purchasing a new Kia Sorento vehicle in the color I wanted and the AWD model I wanted.and had it delivered to me in TN. More
by MRACZ9471
August 06, 2020
I worked with Mike Mascavage n he provided me the best service n made my purchase very easy. When I leased my car 2 years agomy experience was less than ideal. Mike is an asset to Coastal Kia n the reas service n made my purchase very easy. When I leased my car 2 years agomy experience was less than ideal. Mike is an asset to Coastal Kia n the reason I would recommend your dealership. More
by MRACZ9471
August 05, 2020
Jason Stone and Mike the financial guy took care of me great. Both took the time to explain everything to me and didn’t put any extra pressure on me. Will be back for my next car for sure! great. Both took the time to explain everything to me and didn’t put any extra pressure on me. Will be back for my next car for sure! More
by herschol
Other Employees Tagged: Jason Stone
July 27, 2020
Good price, not so good finish to the process Kelvin was very easy to work with and offered me the best price for the car I could find so I went in and bought it. Kelvin quoted one finance rate an Kelvin was very easy to work with and offered me the best price for the car I could find so I went in and bought it. Kelvin quoted one finance rate and paperwork was created with a different rate. The incorrect rate was not pointed out during the signing process by Mike, the finance manager, and subsequently went unnoticed by me until I got home. When I communicated the error through email, Kelvin and I had the same "story" of what went down at the dealership regarding the interest rate. Mike and I then had an unpleasant conversation, which essentially implied that I either didn't remember the events of the day before or I was lying about them. I wasn't happy. After further discussion at the dealership between Kelvin, Mike, and the head of Sales, Mike corrected the interest rate to what was agreed upon at the time of the sale. I had to make another trip to Wilmington to sign the new paperwork, and they had to send a driver to Raleigh for my daughter to sign because of her very busy clinical schedule at NC State Vet Hospital. Although requested by me, there was no compensation (in the form of Sportage car accessories) for our dissatisfaction of the process or time and expenses required to fix their mistake. I feel that this inexpensive and easy fix to an unpleasant sales experience would have made a difference. Experiences like mine are what gives car salesmen a bad name. More
by marypat.demey
Other Employees Tagged: Kelvin Swinson
July 26, 2020
Wonderful experience! The staff was very engaging, helpful, friendly, and knowledgeable about the inventory on their lot and buying options. Jason was the salesman who assisted me with my purchase. He helpful, friendly, and knowledgeable about the inventory on their lot and buying options. Jason was the salesman who assisted me with my purchase. He went above and beyond to make my experience a pleasurable one. More
by KUKILA13
Other Employees Tagged: Steve Kramer , Jason Stone
July 23, 2020
Brandon Wright was honest and told me what I could get with my budget and helped every little step of the way of me getting the car I wanted!! with my budget and helped every little step of the way of me getting the car I wanted!! More
by LISA_MARCINOWSKI
Other Employees Tagged: Brandon Wright
July 23, 2020
Kelvin Swinson and Michael Mascavage were extremely helpful. Not only were they professional they also knew what they were talking about. I left out of that dealership knowing way more knowledge than I helpful. Not only were they professional they also knew what they were talking about. I left out of that dealership knowing way more knowledge than I did before entering. I definitely recommend everyone to check them out and get a car with them! More
by SARAIAHD
Other Employees Tagged: Kelvin Swinson
