Michael Mascavage
Michael Mascavage at Coastal Kia

Michael Mascavage | Page 38

Finance Director

Coastal Kia

6115 Market St
Wilmington, NC 28405

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4.7
416 Reviews

Mike has called Wilmington home for more than 21 years. He has worked on Pat Koballa’s winning team for over seven years. Mike has extensive finance experience with over seven different automotive franchises including Honda, Acura, Mazda, Kia, Chevrolet, Jeep and Chrysler. He has been a NC Notary Public for over ten years. He enjoys fishing and spending time with his son on the water.

4.7

416 Reviews

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416 Reviews of Michael Mascavage

May 27, 2020

Dealership Rating
Employee Rating

Complete satisfaction..no hassle. This is the third vehicle purchased from Coastal KIA. My first but my fiance purchased her last 2 vehicles from Coastal. The main reason I purchased More

by ERECTORMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Kramer , Uber Hernandez

May 27, 2020

Coastal Kia responded

We love the loyalty! Thank you so much for your repeat business and loyalty to your Product Specialist Steve Kramer and our Coastal Kia Sales Team. We sincerely appreciate the five star review and gracious comments. It was thoughtful of you to mention Steve and Mike in your testimonial. Congratulations on your third purchase from Coastal Kia! As you are aware your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being an important part of our Coastal Kia Family. Please call us if you need anything. We are here to help. Thanks again!

May 25, 2020

Dealership Rating
Employee Rating

I had an awesome and truly easy experience! Kelvin was so personable and really listened to my needs/wants more than I could expected! Mike made the finance side so easy and stress free. More

by TWALSH5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelvin Swinson

May 26, 2020

Coastal Kia responded

Thank you for the five star review and kudos for Kelvin and Mike. They are amazing team members and we are lucky to have them both. Congratulations on your recent purchase from Coastal Kia! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family. Please call us if you need anything. We are here to help. Thanks again!

May 21, 2020

Dealership Rating
Employee Rating

John & Mike at Coastal Kia were wonderful to work with! John allowed us to test drive the vehicles we were interested in and actively helped us make our decision with the 2020 Sportage. He was patient with More

by Muse.shayna
Recommend Dealer
Yes

Other Employees Tagged: John Wallace

May 21, 2020

Coastal Kia responded

Congratulations on the purchase of your brand new 2020 Kia Sportage from our team at Coastal Kia! Thank you so much for the amazing five star review and compliments for John and Mike. It was thoughtful of you to mention them by name. We strive to delivery a "truly exceptional experience" to every guest during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family. Please call us if you need anything. We are here to help. Thanks again!

May 19, 2020

Dealership Rating
Employee Rating

Thanks to Kelvin and Mike (Financing) I was able to help my step daughter get a dependable used car. Thanks again for all your help More

by MISSKITTY.DB64
Recommend Dealer
Yes

Other Employees Tagged: Kelvin Swinson

May 19, 2020

Coastal Kia responded

You are very welcome! Thank YOU for the wonderful five star review and for recognizing Kelvin and Mike by name. We know your step daughter will love her vehicle for many years to come. It was thoughtful of you to go online and share your experience. Please have your step daughter reach out if she needs anything. We are here to help. Thank you for choosing Coastal Kia!

May 16, 2020

Dealership Rating
Employee Rating

I had the best car shopping experience of my life at Coastal Kia! The entire staff was incredibly helpful and super friendly. I worked closely with Steve Kramer, the floor sales manager, and he is most More

by christina coltrane
Recommend Dealer
Yes

Other Employees Tagged: Steve Kramer , Uber Hernandez, Kelvin Swinson

May 18, 2020

Coastal Kia responded

Simply wonderful! Thank you so much for the amazing testimonial and kudos for our staff. It was extremely thoughtful of you to mention Steve Kramer, Mike Mascavage, Kelvin Swinson and Uber Hernandez by name in your review. Sharing you attention to detail regarding your recent experience is greatly appreciated. We can't thank you enough for the gracious review and high recommendations. We strive to delivery a "truly exceptional experience" to every guest during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family. Please call us if you need anything. We are here to help. Thanks again!

May 14, 2020

Dealership Rating
Employee Rating

Absolutely wonderful experience! John provided amazing service. He listened to our needs and helped make it happen. This was our second purchase from Coastal and we highly recommended. More

by C. Lanier
Recommend Dealer
Yes

Other Employees Tagged: John Wallace

May 14, 2020

Coastal Kia responded

Thank you so much for your loyalty to Coastal Kia and to the Kia brand as well. Congratulations on your recent new Kia purchase. We strive to deliver a truly exceptional experience to every client during every visit. It was kind of you to mention John in your gracious comments. Your amazing review has been shared with John and our entire staff. Thank you for being such an important part of our Coastal Kia Family! We look forward to seeing you again soon.

May 09, 2020

Dealership Rating
Employee Rating

Estoy muy contenta por la manera que me trataron en especial Jorge Vegarra mi vendedor. Me trato con mucho respeto y respondió todas mis preguntas. Voy a recomendar a Coastal Kia a mi familia y amigos. More

by Edna04821
Recommend Dealer
Yes

Other Employees Tagged: Steve Kramer, Sam Weisman , JP Nicholas, Vegarra, Jorge

May 11, 2020

Coastal Kia responded

Edna queremos agredecerte por la review. Estamos seguros que vas a disfrtar la nueva camioneta Sorrento. Biienvenida a nueatra familia Coastal Kia.

May 07, 2020

Dealership Rating
Employee Rating

Jason and Michael were very friendly and professional. They answered any questions that we had about our new vehicle and our financing. We will always be a Kia owner More

by tamaracox96
Recommend Dealer
Yes

Other Employees Tagged: Patrick Koballa, Sam Weisman , Jason Stone

May 08, 2020

Coastal Kia responded

Super! Thank you for the five star Dealer Rater review for Jason, Michael and our team at Coastal Kia! We appreciate your loyalty and amazing review. Your gracious comments have been shared with Jason, Michael and our entire team. We love the comment, "they answered any questions that we had about our new vehicle and our financing." Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family. Please call us if you need anything. We are here to help. Thanks again!

May 07, 2020

Dealership Rating
Employee Rating

Held hostage Appraisal manager got my car key from service dept,. I needed to get home by noon!, sales refused to give me my key. All of a sudden Uber appeared did More

by 2491mmstener
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Peggy Roberts , Adam Gonzalez, Uber Hernandez

May 07, 2020

Coastal Kia responded

Ms. Margaret, we apologize that we just missed you via phone. We just tried to reach you to discuss your experience. Your visit was in January of this year. You left happy with a $385.00 monthly payment. Please make us aware if something has changed since your January visit? Please call our Operations Manager Peggy Roberts at 910-798-4706 to discuss your review and concerns. We appreciate your business and are here to help. Thank you!

May 06, 2020

Dealership Rating
Employee Rating

Great folks to work with. Very patient with me on trying to decide on a vehicle. This is the third vehicle I have purchased from this dealership. More

by oneyellowlab
Recommend Dealer
Yes

Other Employees Tagged: Bob Tomlin , John Wallace

May 07, 2020

Coastal Kia responded

We sincerely appreciate your loyalty! Thank you for the amazing five star review for our team at Coastal Kia! We are grateful for your loyalty to our dealership and to the Kia product as well. We adore the comments, "great folks to work with....this is the third vehicle I have purchased from this dealership." Fantastic! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you again for being such an important part of our Coastal Kia Family!

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