Michael "Mikey" Kuhn | Page 9

Extremely happy Chad walked me through the entire leasing process with knowledge, patience and no pressure. He was an excellent listener and kept within my budget. Chad walked me through the entire leasing process with knowledge, patience and no pressure. He was an excellent listener and kept within my budget. I will definitely return to Chad for my next car. More

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2018 Rav4 This is the 5th vehicle we have purchased at this Dealership. Sonny Rothwell has been our salesman all 5 times. Sonny is friendly, personable, knowl This is the 5th vehicle we have purchased at this Dealership. Sonny Rothwell has been our salesman all 5 times. Sonny is friendly, personable, knowledgeable and won’t steer you wrong. He helped us pick out the perfect vehicle for our needs. We also had the pleasure of working with Ryan, Mikey and Jimmy during our visit, all of them we’re extremely helpful in making our decision. We are loyal to Toyota (having driven a 2001 Rav4 for 14 years with no major issues) and finally deciding it was time to trade it in. Having been to other Toyota dealerships, this is the only one we have found that we feel comfortable doing business with. No pressure, wheeling and dealing or salespeople who just want to make the sale. We will continue to take our business to this dealership when car shopping-thank you Sonny, Ryan, Mikey and Jimmy, we are very happy with our new car and appreciate all your help. More

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OLD, REFURBISHED LEATHER SEATS ON NEW CARS? Phillips Toyota could have earned five stars, but the following review will show why they scored as just average, or below. Upon receiving my vehi Phillips Toyota could have earned five stars, but the following review will show why they scored as just average, or below. Upon receiving my vehicle, I noticed that the leather seats appeared to look as though they were possibly used. (I had the seat covers replaced with leather.) Upon pointing this out, the vehicle was reclaimed and driven all the way back to Leesburg, placing many miles upon it no less as I live at a great distance. But, ok, as long as they fix it, right? Well, the vehicle was returned to me with the seats showing the same symptoms of being possibly used. (It was not something that was easy to notice, but I had caught a glimpse of it when putting the rear seats down.) Tired of the back and forth (I had also had a few other issues which had to be worked out), I decided to drop the issue. It was clear to me they had not fixed the problem, but maybe the seats were ok after all and I was just reading too much into something minor. I had owned the vehicle about 7 or 8 months when I noticed that the front drivers seat appeared unusually worn. The leather was looking as though it had some dark staining across it. I attributed it to some clothing that I had purchased which I felt had dye issues, and wanted to be honest and not ask the dealer to replace something that I felt was perhaps not their fault. However, in the process of trying to see if this could be resolved, at least several people told me that they did NOT think it had anything to do with dye issues from my clothing. They insisted that it appeared as though the seats were perhaps already old, and had just been recovered to look new. When I questioned, one man insisted quite emphatically that given the age of the car, the seats should NOT look like they did. He felt that they looked "worn-in" the way I understood him. I was told that someone could have easily taken old seats, and repainted the leather. It was this "paint" that they claimed could be coming off, revealing the darker "shading" effect that was causing the seats to look permanently "dirty." This was at the location of a Toyota dealership by men who repair cars; not just mechanics who handle engines. I still was hesitant, however, and did not want to ask the dealership to replace something if it was not their error. The dealer was contacted before a year was up, but we did not hear back. (I did hear back from a former employee who now worked at another location, but not the dealership.) As a result, I let one year go by...and then some. I am now at one year and eight months of owning the vehicle, and the front drivers seat looks awful. Not only is it clearly darkened all over - very evenly - as compared to the other seats, but it looks so worn and broken in. I am not an expert in cars, but I am starting to wonder if my initial skepticism - that I was given used seats - was correct. It makes no sense why they look so broken in on top of the odd staining. To add to the matter, the SAME vehicle was purchased by another person who was with me just a few days or so before mine was purchased. This individual weighs much more than me (well over 200 pounds), and has a harder time getting in and out of their driver seat - having to slide in and out with more weight and pressure and difficulty. Yet their seats (factory seats) are not physically broken down as mine are by far - they still look strong and sturdy, virtually like new. The comparison for two cars purchased at practically the same time (just a matter of days difference) is striking Given all of these things, I am starting to wonder if the skepticism of others was correct, when they insisted that these were not new seats. One person who had told me that was at the location of a Toyota Dealership up north, who worked in the back lot restoring vehicles that were in not very good condition. Another was the man who details my car, and deals with cars constantly on a daily basis. He insisted that if I looked at the way the seats were worn and broken down (besides the dark staining) it was clear they were old. He just kept shaking his head, saying that no, these should not look as they do at their age. Sadly, the seat looks old, ad contributes to making my car look permanently dirty, and there is nothing I can really do about it. Furthermore, this dealership still owes me two other products that were purchased at the time the car was. A year and eight months later, I am still waiting on them. One they told me just to take somewhere else and have done, which made it more complicated and I just dropped it, which was a letdown as it was actually one of the things that had helped me to seal the deal with THEM - not another location. This is the reason why I am rating it as two stars. Yet at the beginning I mentioned that they could have had five stars - and this is true. The service was great in everything else, and they really went out of their way on a number of other things. I was going to give them a high rating initially, but all of this - and a few other things - has quite modified that. If you are going to buy here, be careful about adding leather to your seats, or any other alterations or modifications that you make. Unfortunately, two stars as a result of my experience with such things. Finally. I have noticed on at least one other site so far (and I am just getting started with car reviews, so I have not been to many other sites yet), that the dealership happily responds to the positive reviews, but not the negative ones. Hmmm... More

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Good Experience Sonny Rothwell was very knowledgeable about the vehicle I was interested in and was not pushy at all. The car was ready when promised and the whole e Sonny Rothwell was very knowledgeable about the vehicle I was interested in and was not pushy at all. The car was ready when promised and the whole experience was stress-free. More

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Satisfaction seemed to be a priority All of the employees we dealt with seemed concerned that our experience was positive.Andrew was extremely professional and addressed all of our inquir All of the employees we dealt with seemed concerned that our experience was positive.Andrew was extremely professional and addressed all of our inquiries.Tim was very accommodating and made sure we were satisfied with our transaction.Overall, the experience was very positive More

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Had a professional experience Burton Randall - Sales Agent was very knowledgeable and professional. He seemed to know what we were shopping for and provided us with the product. Burton Randall - Sales Agent was very knowledgeable and professional. He seemed to know what we were shopping for and provided us with the product. Burton Showed professional Care to My Wife whom the Car was Intended. Test Drive was properly administered. All of the other personnel were professional Mikey (sales manager) and the General manager were helpful . Our only concern was that the promotion during our initial contact was not fully explained until we arrived and was informed that the promotion was for other auto styles and not what we were looking to purchase. The other concern was that when discussing our trade-in the personnel appeared unconcerned regarding My Professional efforts in Car Care Maintenance over an extended period of time. Respectfully, Mr. & Mrs. Walter Harmon More

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Wonderful Experience/Great people I purchase a Lease 9 months ago with Tony Viero He found the exact Highlander that I was looking for. It was a great experience for me and the sal I purchase a Lease 9 months ago with Tony Viero He found the exact Highlander that I was looking for. It was a great experience for me and the sales people where very helpful. Tony Viero is very experience and knows the business well. I will go with Mr. Viero and Phillips Toyota to purchase my cars In the future. I love my Highlander . Marilynn Riggio More

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A very pleasant experience We brought our 2010 Rav 4 in for Servicing and left with a 2017 Rav 4. A very pleasant experience, Mike was extremely pleasant as was his Manager. H We brought our 2010 Rav 4 in for Servicing and left with a 2017 Rav 4. A very pleasant experience, Mike was extremely pleasant as was his Manager. Hassle free, and no bait and switch! I will go back for all of my cars. I have owned Toyota Rav 4's from the first year they came out - This is my 6th Rav 4. Excellent car, excellent dealer ship. More

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Unexpected ease of purchase of buying a car. From initial phone call off the internet, Tommy, Mikey, Jeff, and Tony the gen mgr all were low pressure and most anxious to get us the car that we wa From initial phone call off the internet, Tommy, Mikey, Jeff, and Tony the gen mgr all were low pressure and most anxious to get us the car that we wanted. Free maintenance for 4 years was also a big factor. There was an air problem in the tires next day so a service tech took the car and filled the tires without making us wait in line. Best purchase of a new car we have ever had. By the way we love our new Avalon " pearl " much. Thanks Phillips ! Dick and Helen baker More

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Professional and friendly Phillips Toyota proved to be a friendly and professional dealership. They were sincere and honest. They answered all my questions and explained all my Phillips Toyota proved to be a friendly and professional dealership. They were sincere and honest. They answered all my questions and explained all my options. It was a pleasant experience. More

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