Michael "Mikey" Kuhn | Page 9

Enjoyable Experience Saw the car online at Edmonds at about 11:00 pm and set up an appointment to drive the car for 8:30 the next morning. We went for the test drive, agr Saw the car online at Edmonds at about 11:00 pm and set up an appointment to drive the car for 8:30 the next morning. We went for the test drive, agreed on a price a little lower than asking price. We paid cash and drove the car home with the top down!! The only thing that bugged me was the perfume that someone sprayed inside the car before we took possession of it, as I am highly allergic to chemical scents. More

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Great Experience Had a great experience buying my car at Phillips Toyota. Tommy Aviles was awesome, no high pressure sales just a really nice guy to work with. Had a great experience buying my car at Phillips Toyota. Tommy Aviles was awesome, no high pressure sales just a really nice guy to work with. More

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Another Great Experience! I had another great experience buying my new 2018 Toyota Corolla from Philips Toyota! My salesman Chad Howell was very knowledgeable and had no proble I had another great experience buying my new 2018 Toyota Corolla from Philips Toyota! My salesman Chad Howell was very knowledgeable and had no problem answering any of my questions. He took time with me and didn't rush me or pressure me into anything. I would definitely recommend Philips Toyota and Chad Howell to anyone! They are the dealership to go to for friendly, knowledgeable employees who actually care about you and doing their best to help. Thank you Chad Howell for helping me find what I wanted and making my dealership experience great!!! Thanks again, Jessie J Ransom More

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Great Buying a new truck was amazing. Was in and out! Great customer satisfaction. Would definitely buy another one . Mike did a great job at showing me all Buying a new truck was amazing. Was in and out! Great customer satisfaction. Would definitely buy another one . Mike did a great job at showing me all the features of the vehicle. More

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Easy to work, Got a great deal Andrew was very easy to work with. Very tech savvy and was able to get us into something reasonable. Great guy, i recommend him to anyone looking for Andrew was very easy to work with. Very tech savvy and was able to get us into something reasonable. Great guy, i recommend him to anyone looking for a Toyota in our area. More

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Extremely happy Chad walked me through the entire leasing process with knowledge, patience and no pressure. He was an excellent listener and kept within my budget. Chad walked me through the entire leasing process with knowledge, patience and no pressure. He was an excellent listener and kept within my budget. I will definitely return to Chad for my next car. More

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2018 Rav4 This is the 5th vehicle we have purchased at this Dealership. Sonny Rothwell has been our salesman all 5 times. Sonny is friendly, personable, knowl This is the 5th vehicle we have purchased at this Dealership. Sonny Rothwell has been our salesman all 5 times. Sonny is friendly, personable, knowledgeable and won’t steer you wrong. He helped us pick out the perfect vehicle for our needs. We also had the pleasure of working with Ryan, Mikey and Jimmy during our visit, all of them we’re extremely helpful in making our decision. We are loyal to Toyota (having driven a 2001 Rav4 for 14 years with no major issues) and finally deciding it was time to trade it in. Having been to other Toyota dealerships, this is the only one we have found that we feel comfortable doing business with. No pressure, wheeling and dealing or salespeople who just want to make the sale. We will continue to take our business to this dealership when car shopping-thank you Sonny, Ryan, Mikey and Jimmy, we are very happy with our new car and appreciate all your help. More

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OLD, REFURBISHED LEATHER SEATS ON NEW CARS? Phillips Toyota could have earned five stars, but the following review will show why they scored as just average, or below. Upon receiving my vehi Phillips Toyota could have earned five stars, but the following review will show why they scored as just average, or below. Upon receiving my vehicle, I noticed that the leather seats appeared to look as though they were possibly used. (I had the seat covers replaced with leather.) Upon pointing this out, the vehicle was reclaimed and driven all the way back to Leesburg, placing many miles upon it no less as I live at a great distance. But, ok, as long as they fix it, right? Well, the vehicle was returned to me with the seats showing the same symptoms of being possibly used. (It was not something that was easy to notice, but I had caught a glimpse of it when putting the rear seats down.) Tired of the back and forth (I had also had a few other issues which had to be worked out), I decided to drop the issue. It was clear to me they had not fixed the problem, but maybe the seats were ok after all and I was just reading too much into something minor. I had owned the vehicle about 7 or 8 months when I noticed that the front drivers seat appeared unusually worn. The leather was looking as though it had some dark staining across it. I attributed it to some clothing that I had purchased which I felt had dye issues, and wanted to be honest and not ask the dealer to replace something that I felt was perhaps not their fault. However, in the process of trying to see if this could be resolved, at least several people told me that they did NOT think it had anything to do with dye issues from my clothing. They insisted that it appeared as though the seats were perhaps already old, and had just been recovered to look new. When I questioned, one man insisted quite emphatically that given the age of the car, the seats should NOT look like they did. He felt that they looked "worn-in" the way I understood him. I was told that someone could have easily taken old seats, and repainted the leather. It was this "paint" that they claimed could be coming off, revealing the darker "shading" effect that was causing the seats to look permanently "dirty." This was at the location of a Toyota dealership by men who repair cars; not just mechanics who handle engines. I still was hesitant, however, and did not want to ask the dealership to replace something if it was not their error. The dealer was contacted before a year was up, but we did not hear back. (I did hear back from a former employee who now worked at another location, but not the dealership.) As a result, I let one year go by...and then some. I am now at one year and eight months of owning the vehicle, and the front drivers seat looks awful. Not only is it clearly darkened all over - very evenly - as compared to the other seats, but it looks so worn and broken in. I am not an expert in cars, but I am starting to wonder if my initial skepticism - that I was given used seats - was correct. It makes no sense why they look so broken in on top of the odd staining. To add to the matter, the SAME vehicle was purchased by another person who was with me just a few days or so before mine was purchased. This individual weighs much more than me (well over 200 pounds), and has a harder time getting in and out of their driver seat - having to slide in and out with more weight and pressure and difficulty. Yet their seats (factory seats) are not physically broken down as mine are by far - they still look strong and sturdy, virtually like new. The comparison for two cars purchased at practically the same time (just a matter of days difference) is striking Given all of these things, I am starting to wonder if the skepticism of others was correct, when they insisted that these were not new seats. One person who had told me that was at the location of a Toyota Dealership up north, who worked in the back lot restoring vehicles that were in not very good condition. Another was the man who details my car, and deals with cars constantly on a daily basis. He insisted that if I looked at the way the seats were worn and broken down (besides the dark staining) it was clear they were old. He just kept shaking his head, saying that no, these should not look as they do at their age. Sadly, the seat looks old, ad contributes to making my car look permanently dirty, and there is nothing I can really do about it. Furthermore, this dealership still owes me two other products that were purchased at the time the car was. A year and eight months later, I am still waiting on them. One they told me just to take somewhere else and have done, which made it more complicated and I just dropped it, which was a letdown as it was actually one of the things that had helped me to seal the deal with THEM - not another location. This is the reason why I am rating it as two stars. Yet at the beginning I mentioned that they could have had five stars - and this is true. The service was great in everything else, and they really went out of their way on a number of other things. I was going to give them a high rating initially, but all of this - and a few other things - has quite modified that. If you are going to buy here, be careful about adding leather to your seats, or any other alterations or modifications that you make. Unfortunately, two stars as a result of my experience with such things. Finally. I have noticed on at least one other site so far (and I am just getting started with car reviews, so I have not been to many other sites yet), that the dealership happily responds to the positive reviews, but not the negative ones. Hmmm... More

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Good Experience Sonny Rothwell was very knowledgeable about the vehicle I was interested in and was not pushy at all. The car was ready when promised and the whole e Sonny Rothwell was very knowledgeable about the vehicle I was interested in and was not pushy at all. The car was ready when promised and the whole experience was stress-free. More

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Satisfaction seemed to be a priority All of the employees we dealt with seemed concerned that our experience was positive.Andrew was extremely professional and addressed all of our inquir All of the employees we dealt with seemed concerned that our experience was positive.Andrew was extremely professional and addressed all of our inquiries.Tim was very accommodating and made sure we were satisfied with our transaction.Overall, the experience was very positive More

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