Michael "Mikey" Kuhn | Page 8

My 4th Toyota Highlander from Phillips Toyota in Leesburg I told them the first time I bought a Highlander from them: You have ONE chance to give your very best price.....JUST ONE. And I will say yes or no I told them the first time I bought a Highlander from them: You have ONE chance to give your very best price.....JUST ONE. And I will say yes or no within 3 days. I went to 1 other Toyota Dealership in Orlando during those 3 days and told them the SAME thing: You have ONE chance to give my your very best price....JUST ONE. So they gave me a price and said "Thanks, but I am going now." They said...."WAIT! Maybe we can get the price down more." I said....."Didn't you hear me? I said you had ONE chance...just ONE." And I left and went back to Phillips Toyota in Leesburg, FL. The salesman said "We gave you a good price, didn't we?" And said " Where do I sign!" All 3 of my next Highlanders were bought here as well and I said the same thing: You have ONE chance to give me your best price....and they did....EVERY TIME! It doesn't hurt that I LOVE my Highlanders. Mileage on the previous 3 was: 195,000; 165,000 and this last one was 153,000. They all had more miles to give; this time I just WANTED a new Highlander and didn't want to wait for another 30,000 miles! AND......they ALL looked almost like NEW yet! Every other car I ever owned (most all American made cars) looked like carp after about 105,000 miles. AND....ALL of my 3 former Highlanders had NO MAJOR REPAIR BILLS....EVER! Just normal maintenance: tires, brakes, oil changes......NOT EVEN any new mufflers!!! AND no drive train problems; no engine problems. So THAT is why I just bought my 4th Highlander at Phillips Toyota! THANK YOU!!!! More

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Phillips Toyota is the place to go Wonderful staff. I have dealt with Royce Moreland since 2010. Trade in every two years . I’m always treated respectfully and fairly in my dealings, Wonderful staff. I have dealt with Royce Moreland since 2010. Trade in every two years . I’m always treated respectfully and fairly in my dealings, so much for the theory that women shouldn’t shop for a car on their own. Your service department is top notch, caring and knowledgeable . Phillips is a wonderful dealership to deal with. I came in to have my 2016 serviced and Left with a 2018 More

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Be careful and read the fine print. Phillip’s Toyota made the car buying experience very interesting. Our Salesman David was very polite and answered all of our many questions regarding Phillip’s Toyota made the car buying experience very interesting. Our Salesman David was very polite and answered all of our many questions regarding the Tacoma pick up truck we were interested in buying. When my wife and I inquired about the finance rates, David brought the finance rates up on his computer directly from The Toyota website. I asked David what the interest rate was on a 60 month loan. David stated the rate was 2.9%. When my wife and I met with the finance rep, the interest rate of 2.9% was no longer available to us since we were told by the Sales Mgr. Mike that ,”Since you received such a good discount from us on your new Tacoma that rate could not be used in conjunction with that discount.” Still attempting to understand what getting a good deal or what we thought was a good deal on a new truck had anything to do with an advertised interest rate from Toyota, The finance rep seemed put off by me bringing up the advertised rate of 2.9% and left the room to speak with Mike regarding our question on the advertised interest rate. After all was said and done, we ended up with an interest rate close to the advertised rate, not the 2.9% rate. Was the Dealership trying to make back money from us on the finance rate since we were told we got such a good discount? Very Interesting. More

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A New Family Member My purchase of my third Highlander was handled with very personal care. 'AB' was most helpful explaining all features. Phillips has a new family mem My purchase of my third Highlander was handled with very personal care. 'AB' was most helpful explaining all features. Phillips has a new family member. More

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Like their ad says: ‘No hassle, no pressure!” I was very lucky to get Jack as my salesman. He is a professional who is very down-to-earth and genuinely concerned about the customer. “Mikey” was al I was very lucky to get Jack as my salesman. He is a professional who is very down-to-earth and genuinely concerned about the customer. “Mikey” was also a pleasure to work with, very up-front and caring. I. highly recommend them. More

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all was great, and tommy was one of the best salesmen I have ever met in the cae sales industry. Also Mike dud a great job for us . I will be glad to reccomend Phillips to all. Thanks again Jerry ps: y ever met in the cae sales industry. Also Mike dud a great job for us . I will be glad to reccomend Phillips to all. Thanks again Jerry ps: you need to put an 11 in your values More

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Bought prius It was a lengthy process to determine our needs but the sales force was patient and knowledgeable. Everyone we worked with was extremely pleasant. Tha It was a lengthy process to determine our needs but the sales force was patient and knowledgeable. Everyone we worked with was extremely pleasant. Thank you More

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Great experience Our salesperson David Vallejo was extremely thorough, courteous and understanding. In the future if we purchased another car we would insist on him Our salesperson David Vallejo was extremely thorough, courteous and understanding. In the future if we purchased another car we would insist on him again as our salesperson. We liked his low pressure approach to selling a car.If we know anyone else looking for a car we would pass his name on to them. More

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Best car buying experience since moving to Florida I used the TruCar buying service through Consumers Reports to make initial contact with Phillips Toyota and get an initial price quote on a vehicle. I used the TruCar buying service through Consumers Reports to make initial contact with Phillips Toyota and get an initial price quote on a vehicle. But, this is not why I rate them 5 stars. From the time my wife and I arrived at the dealership and through the whole purchasing process we were treated extremely well. Our sales representative was a pleasure to work with. I can only rate the Sales Department at this time, but I have to believe that their Service Department will be equally as good to work with. More

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Overall--- pleasant experience Dealership needs ( if possible ) to speed up leasing process if customer is out of state---non Florida resident. It took about five hours from the tim Dealership needs ( if possible ) to speed up leasing process if customer is out of state---non Florida resident. It took about five hours from the time the sales person greeted us to the time we left with the leased vehicle. We are from Ohio and the leasing software was not designed to handle the Ohio tax regulations in terms of description and breakout on the lease document. The sales team did their job of getting us to make the decision on the first visit but after that things slowed down. More

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