Michael Muldoon
Michael Muldoon at Parks Ford Lincoln of Gainesville

Michael Muldoon

Ford Service Manager

Parks Ford Lincoln of Gainesville

3333 North Main Street
Gainesville, FL 32609

Contact Me
4.3
23 Reviews

Industry Experience

26 yrs, 2 mos

4.3

23 Reviews

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23 Reviews of Michael Muldoon

September 06, 2025

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Employee Rating

Friendly, polite, professional. These three things are what I look for in a Ford dealer. I found it with you all. Keep up the good work. More

by michael_a_walrath
Service Price Transparency
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Recommend Dealer
Yes

August 23, 2025

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This service department at this dealership was horrible. No one returns phone calls. They did not want to file my warranty claim for paint at Hyundai. Even tho the warranty ended up being approved. Will not More

by CBARLEY81
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Recommend Dealer
No

August 21, 2025

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Nice staff, smooth service on my car even though it was not purchased there. I will continue to do business with them More

by Terry Caudle
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Recommend Dealer
Yes
Aug 22, 2025

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to post a review! We appreciate your business and value your feedback. We Look forward to seeing you at your next service visit. Thank you for your patronage! All the best! Gerald Acevedo Service Manager

August 18, 2025

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Terrible experience with maintence did terrible job hard time arguing over my premium maintenance package wanted to charge me for everything damaged my vehicle . I will not be bringing my car there again More

by MYOLDSONJR
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Recommend Dealer
No

July 10, 2025

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Easy scheduling, good communication, and work performed satisfactory. I would recommend using their services for work. More

by gnvLightning
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Recommend Dealer
Yes
Jul 11, 2025

Parks Ford Lincoln of Gainesville responded

Thank you for your recommendation! We’re glad the scheduling, communication, and service met your expectations. We look forward to seeing you again for your next visit. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012 mmuldoon@parksofgainesville.com

June 18, 2025

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Great service. Adviser was very communicative and handled everything plus some. Will definitely be back again for next service More

by rkhagle
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Recommend Dealer
Yes
Jun 18, 2025

Parks Ford Lincoln of Gainesville responded

Thank you for the great review! We're glad to hear your advisor took excellent care of you and kept you informed throughout the process. We look forward to seeing you again for your next service. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

June 17, 2025

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As far as T can tell everything is OK. My only recommendation is better communication. I should not have to call you to learn how things were progressing. Having had extensive time as a More

by BLAZERCAT5
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Recommend Dealer
Yes
Jun 17, 2025

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback and for sharing your perspective, especially as a fellow Service Manager. You're absolutely right about the importance of communication, and I apologize that we fell short in keeping you updated. I appreciate the opportunity to learn from this and will work with the team to improve our follow-up process. We value your business and look forward to seeing you for your next service. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012 mmuldoon@parksofgainesville.com

June 17, 2025

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I loved coming back because of this beautiful lady. She handles all my questions in a very professional way. even though my car last more than a week just for a recall, everything went well. I remember More

by Joe Jacinto
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Recommend Dealer
Yes

Other Employees Tagged: Rylee Terry

Jun 18, 2025

Parks Ford Lincoln of Gainesville responded

Thank you so much for the kind and thoughtful review! We’re grateful you gave us the opportunity to assist with your vehicle. I’m happy to hear everything worked out smoothly and that our team left such a great impression. We appreciate your recommendation and look forward to seeing you again when it’s time for your next service. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

June 17, 2025

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Dealership tried to pull a fast one charging 200% markup on a front license plate bracket and obfuscating price by saying price hike was for “next day shipping” without asking if I was okay with waiting for More

by kjonathan024
Service Price Transparency
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Recommend Dealer
No
Jun 17, 2025

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your concerns. I appreciate you giving me the opportunity to speak with you directly. While it’s true that online pricing can sometimes be lower, we were able to order, receive, and install the part at our facility, and the service and pricing were approved at the time. To show our commitment to customer service, we applied a $67 credit to your FordPass points account. I’m glad we had the chance to review the charges together and that you left feeling satisfied. We look forward to seeing you again for future service. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012 mmuldoon@parksofgainesville.com

June 03, 2025

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Employee Rating

Busy sales floor and service department. Well organized, online scheduling available for customer ease of use. More

by fepper
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rylee Terry

Jun 04, 2025

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback. We're glad to hear you found our store organized and the online scheduling convenient. I’d appreciate the opportunity to learn what we can be doing better to continue to serve you in the future. Please feel free to reach out, I would value the chance to speak with you. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

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