Michael O'Connor | Page 17

Truly an outstanding experience. Once again Flemington BMW provided outstanding service. I recently leased my 10th vehicle from Flemington, dealing with Michael O'connor. He was truly Once again Flemington BMW provided outstanding service. I recently leased my 10th vehicle from Flemington, dealing with Michael O'connor. He was truly outstanding as always. The seamless transition from one vehicle to another made the process extremely enjoyable and satisfying. I would not hesitate to recommend this dealership and Mr. O'connor to anyone. More

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Probably The Nicest New Car Buying Experience Ever! I lease a new car every 3 years and always have so at 58 years old I have plenty of experience of the purchase and delivery process. It has always bee I lease a new car every 3 years and always have so at 58 years old I have plenty of experience of the purchase and delivery process. It has always been obvious to me as I bought progressively more expensive cars that you seem to get what you pay for as far as customer service is concerned and so far at least the best experiences I have had have been with Infiniti (2 cars) and now BMW (3 cars). All that said the winner must be Flemington BMW. This is the first time I have purchased from this dealer and the process was very efficient, friendly and most importantly unpressured. I prefer to do all the "negotiating" over the internet and then just go in and sign the order (I always order a custom build) once the deal is done. Because of that my initial contact was with Noha Amin who was extraordinarily helpful as we went "back & forth" on the deal. There were a few glitches as BMW Corporate's site didn't seem to communicate my build properly to the dealership and in fact their site can be quite confusing but Noha worked through it with me patiently and we got there in the end striking what was in my opinion a very fair deal for both parties. I certainly appreciated the transparency as every question I asked about the cost of money, residual, cap cost, inception fees etc. was answered promptly and without ambiguity. I didn't get quite everything I wanted and hopefully if I did my job right nor did they but at the end of the day I was very happy and I assume they were too. When completing the paperwork to order the car I briefly met with Vince Dillon and Rebecca Kosar both of whom took care of what needed to be done quickly and painlessly. At that point I was introduced to Michael O'Connor who would take care of me through the rest of the process. There was some confusion over the lease payment that I didn't notice until after I left the dealership but when I queried it with Michael it was resolved completely to my satisfaction within 15 minutes. So, fast forward six weeks to today when I collected the vehicle (during the interim period Michael kept me well informed of the status of my build). This really was an outstanding experience. Michael took pains to encourage me to carefully examine the vehicle for as long as I wanted to ensure everything about it was satisfactory. No pressure at all. The paperwork was all prepared and a few signatures later I was off to see Rebecca to complete the "legal" part of the lease process. Prior to that Michael explained several additional options I could have loaded into the lease (wheel and tire insurance and the suchlike) but was very clear that these were completely optional and I wasn't under any pressure to buy them. This is the point at which the last BMW dealer I dealt with lost my future business as they were almost obnoxious in pressuring me to buy something I didn't want and no doubt on which they make a handsome profit. Not so on this occasion so kudos to Michael and the dealership for their "soft sell" approach which caused me no discomfort at all. Okay, they may have lost a few bucks on the additions but they will sell me another car as a result which is a sound long term view. After a few quick electronic signatures with Rebecca I was back with Michael for the most comprehensive and knowledgeable explanation of the car and its systems I have ever had including him programming various controls, pairing my phone, setting up the free satellite radio and much more. At the same time I returned my old lease vehicle which was inspected while Michael was taking me through the new vehicle without any fuss or wasted time on my part. So, this evening I am a very happy bunny with a beautiful new BMW X5 5.0i in the garage and a residual feeling of being treated with warmth and respect by everybody I met at Flemington BMW. What a shame that seems to be so rare these days even when you are spending enough to buy a small house in some parts of the US! Again, this is a great dealership with great professional people that are all a pleasure to interact with AND they will work with you to craft a very nice deal. Doesn't get much better than that! In summary I highly recommend Flemington BMW and will certainly be seeing them again assuming I lease another BMW in three years time. More

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Misconception Sold the car and never looked back or followed up. Called million times but never answered his phone nor replied to a single phone call. Sold the car and never looked back or followed up. Called million times but never answered his phone nor replied to a single phone call. More

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Great experience! Overall, we were very pleased with our purchase experience at this dealership. We came in on an event day, and had waited 45 minutes to get a sales ad Overall, we were very pleased with our purchase experience at this dealership. We came in on an event day, and had waited 45 minutes to get a sales advisor, however we were warmly entertained afterwards. We felt we could have gotten a better trade-in value for our car, but because they offered a good price on our new purchase and gave us a good buying experience, we decided to give them our business (well, the icing on the cake was when we found out that they would pick up our car from our house for service appointments - what a treat!). We were treated professionally and respectfully by everyone, from the sales team to the financing person. After having purchased the car, we noticed there was a problem with the exterior, and our sales advisor (Michael O'Connor) handled the situation very well - we felt someone had our backs and was going to take care of it. We felt we could not have picked a better dealership, and would not hesitate to recommend them to our friends and relatives. We would definitely give them our business again, and we are looking forward to working with them in the future. More

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Excellent purchase setting principally because of the sales rep. Michael OConnor was a gentleman to work with on the trade in of my car and the purchase of my new car. Michael conducted himself politely sales rep. Michael OConnor was a gentleman to work with on the trade in of my car and the purchase of my new car. Michael conducted himself politely throughout the process and at no point did I ever feel pressured nor did he low ball on my trade ......a welcome change from the experiences encountered at other dealers. Once the deal was done, he followed through with getting my car insurance material promptly and he made sure that I understood all of the cars features without rushing me. If anyone is interested in purchasing a BMW automobile, I highly recommend speaking with Michael Oconnor at Flemington BMW - polite gentleman no pressure honorable ( when was the last time you heard that term used to describe a car salesman) solid follow through More

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We found Ralph,Michael and Rebecca extremely professional,knowledgeable and able to meet our needs in a non aggressive manner. They were approachable and helpful.They made our purchase pleasura professional,knowledgeable and able to meet our needs in a non aggressive manner. They were approachable and helpful.They made our purchase pleasurable. Gene & Madeline Lollo More

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My wife and I leased an X3 from Michael O'Connor just before Christmas. It was our 3rd vehicle purchased from Michael and we can't recommend him highly enough. He has in depth knowledge of the product, before Christmas. It was our 3rd vehicle purchased from Michael and we can't recommend him highly enough. He has in depth knowledge of the product, pricing and financing and took the time to answer our every question. Perhaps most importantly, Michael's integrity is as solid as a rock. I highly recommend Michael. More

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I picked Michael from Sales Team and I was right, he had knowledgeable, he knew the price , easy to negotiate and he tried to make it happened. I was back and forth to negotiate and finally I find the righ knowledgeable, he knew the price , easy to negotiate and he tried to make it happened. I was back and forth to negotiate and finally I find the right price , he knows how to handle the client. I recommend him for sure! Thks Mike! More

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This is my fourth car form Flemington BMW in 18 months...that says it all. Michael is first class, a decent and helpful person. A+ months...that says it all. Michael is first class, a decent and helpful person. A+ More

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We just purchased our 7th BMW from Michael O'Connor and can't express enough how well he takes care of his customers! There is no one else that compares to him. and can't express enough how well he takes care of his customers! There is no one else that compares to him. More

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