Michael Oscata | Page 8

Have purchased and owned various brands and cars over many years - but the process with Prestige Volvo has to be the worst experience I have ever dealt with at any dealership, starting with: 1. Getti many years - but the process with Prestige Volvo has to be the worst experience I have ever dealt with at any dealership, starting with: 1. Getting our last name completely incorrect on the all the paperwork despite providing accurate driver license and insurance information to Prestige at least 3 days prior to the pick up date. 2. After agreeing to the purchase 4 days prior to the agreed pick up date, the car was still as dirty as the day I'd looked at it - had not been cleaned or detailed as agreed. 3. After spending an additional 2 hours on a Saturday waiting for the car to be cleaned & the interior disinfected given the COVID pandemic - it STILL wasn't done. Left the dealership with the car to avoid continuing this utterly frustrating experience. 4. Despite the car being a CPO certified model, cannot understand why multiple condition issues were missed - either the dealership is incompetent or Volvo's CPO program quality control process isn't worth the paper it's printed on. Will be following up with Volvo corporate and the dealership General Manager asap. in the meantime, would strongly recommended other consumers avoid Prestige Volvo until the dealership and Volvo can figure out how to do the basic job of selling and delivering cars without utterly frustrating consumers. Najur Runganadhan More

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This dealership is amazing the environment was very calm. Everyone was super friendly and they work around your budget and give you the best deals possible!! Everyone was super friendly and they work around your budget and give you the best deals possible!! More

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This dealership is amazing very easy to work with works around your budget and gives you great deals. This was amazing I will definitely buy another car here!! around your budget and gives you great deals. This was amazing I will definitely buy another car here!! More

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This is my 2nd volvo lease and borh times I dealt with Michael...he is a great salesman , very knowledgable and he truly care about his customers Michael...he is a great salesman , very knowledgable and he truly care about his customers More

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Thank you Mike and the Volvo team for getting me in and out the door so I can get back to work! Love you guys!! out the door so I can get back to work! Love you guys!! More

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Prestige continues to deliver outstanding sales and service after my 4th Volvo. The sales experience is seamless without pressure. They are very well equipped to provide a safe sales environment due to service after my 4th Volvo. The sales experience is seamless without pressure. They are very well equipped to provide a safe sales environment due to Covid-19. More

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Searched for a car online from Hawaii. Found a used car at Prestige Volvo, East Hanover, NJ, through CarGurus and contacted the dealership with questions on the car. I worked with Michael Oscata over the at Prestige Volvo, East Hanover, NJ, through CarGurus and contacted the dealership with questions on the car. I worked with Michael Oscata over the phone and texts. He was great and we worked out a deal, pending a test drive when I arrived in NJ. When I arrived at the dealership, the car looked exactly as advertised and drove fine. From the time I arrived at the dealership to the time I walked out with all paperwork complete was less than 90 minutes. Michael and the other people I dealt with were great. Very satisfied with the vehicle and the purchase process. More

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Easily the smoothest purchase of a used car I have ever had. Prestige had the used car we were looking for, no high pressure tactics, We came in one evening to test drive the car with Mike. Then returned had. Prestige had the used car we were looking for, no high pressure tactics, We came in one evening to test drive the car with Mike. Then returned to purchase it. The purchase process took less than an hour, very smooth. I have lost the better part of a day waiting on other dealers just getting their paperwork together, or other games. Mike's communication through the entire process was spot on, he kept us informed through the entire process and had everything ready to go when we came to pick up the car. More

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Michael Oscata was a great salesperson, knowledgeable and patient. I didn't feel pressured or rushed. My new XC60 is beautiful and Armand was a pro at showing us all the amazing new features. Very happy with patient. I didn't feel pressured or rushed. My new XC60 is beautiful and Armand was a pro at showing us all the amazing new features. Very happy with this experience. More

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I had an amazing experience picking up a new XC90 from Prestige Volvo. It was a smooth and headache free process. Everything was prepared prior to my arrival and I was in and out extremely fast. I spent Prestige Volvo. It was a smooth and headache free process. Everything was prepared prior to my arrival and I was in and out extremely fast. I spent my Saturday enjoying my new car and not stuck in a dealership. Lindsey Mastroianni and Mike Oscata were great. I highly reccomend Prestige Volvo of Hanover. More

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