Michael Pinto | Page 2

They were awesome, customer service is second to none, top notch. The gentleman that went over all the controls was absolutely phenomenal. Everything went as smoothly as could ever be. This is our 3rd. top notch. The gentleman that went over all the controls was absolutely phenomenal. Everything went as smoothly as could ever be. This is our 3rd. lease More

by GAUTHIERG57 Verified Customer Verified Customer

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Alex was extremely patient with us, allowing us to take out different models until we found just the right car. He never rushed us to make a choice, it was a very relaxing and enjoyable process. Thank yo out different models until we found just the right car. He never rushed us to make a choice, it was a very relaxing and enjoyable process. Thank you Alex for all your help and guidance. More

by alison.j.hadley Verified Customer Verified Customer

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We drove over an hour to come to North End Mazda because we knew the staff would treat us with respect and take our inquiries seriously and not put us off unlike the Mazda dealership closer to our home. I b we knew the staff would treat us with respect and take our inquiries seriously and not put us off unlike the Mazda dealership closer to our home. I bought my 2015 Mazda there and came back to purchase a 2021 CX30. All the staff were great but a standout was Bryan Johnston who took a lot of time explaining car features on my delivery day. He never rushed me, was excellent with recommendations, and performed a very tedious task with humor, which was appreciated. He made me feel so proud to be getting that car. That’s a great way to leave a dealership. Shout out also to Mike Pinto our sales rep who made the transaction super easy for us, always returned our phone calls, and took care of everything so we didn’t have to travel there more than once to finalize the deal and to Tom Liddle in finance who caught a few errors on my paperwork and fixed them quickly with no hassles. There was no hype or pressure to buy more but all options explained and questions answered. Thank you to the Lunenburg team, you made another Mazda purchase a very satisfying experience. I highly recommend this dealership to anyone wanting a Mazda or Suburu. Lisa C. More

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The only place I'll go to buy my vehicles. The first time I went to North End Mazda I never felt pressured at all to buy. Mark Atkinson answered my questions and gave me the time to think over The first time I went to North End Mazda I never felt pressured at all to buy. Mark Atkinson answered my questions and gave me the time to think over my options before I made my choice. I just made my second purchase there today and already plan to go back again when I'm looking for my next car. The service after the sale here is also excellent. They explain everything extremely well and keep you informed as to the status of the work they are doing. More

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Great Experience! Whole Team Is AMAZING! I don't have enough words to describe how wonderful our experience at North End Mazda was. After visiting 2 other dealerships in that same week, North I don't have enough words to describe how wonderful our experience at North End Mazda was. After visiting 2 other dealerships in that same week, North End Mazda blew them out of the water with their exceptional customer service and transparency. Although a bit of a far drive for us as we live in the Boston area, we took the chance as the used car we were interested in looked amazing and had such low mileage. When we arrived we were warmly greeted and immediately attended to. We had worked with Bryan over the phone and when we were there, the new sales rep Logan was great as well. He took the time to show us the car we were interested in and answered any questions we had. We were undecided between the car we originally wanted and another great car that we saw in the lot. Not only did Logan physically pull the cars up side by side for comparison sake, but he pulled a comparison up on the computer as well; focusing on the features that were most important to us. In the end we decided to purchase the car we originally came there for. The car was very fairly priced and they were so great as to replace a scratched tire rim for us. Working with their finance person, Keith was just as pleasurable. When he tells you he's good at what he does, believe him! Their sales manager Mike, was also just as wonderful. He greeted us when we initially walked in and came out to talk with us once it was immediately clear that we wanted to make an offer on the car. Everyone was just so welcoming and friendly. Most of the team there, who I haven't even mentioned since they weren't directly involved in the sale, interacted so sweetly with our 1 year old son and remembered us when we came back a few days later. You can tell that they are a no BS dealership that want to sell cars honestly and fairly. I would take the drive again in a heartbeat for my next car. More

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Buying experience I had the opportunity to meet Dakota Broiillard as my sales representative and I have to say what a pleasurable experience. He was very friendly, info I had the opportunity to meet Dakota Broiillard as my sales representative and I have to say what a pleasurable experience. He was very friendly, informative and extremely helpful with teaching me all the new technology my new car has to offer. I am a long time customer, buying my last few cars from North End Mazda because I've always had a good experience when buying here without any pressure. Mike Pinto worked with me to find me the best price and I would recommend anyone that's looking for a Mazda to buy here. They are very respectful, knowledgeable and not pushy. More

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Excellent experience! Mark and Bryan were great My experience at North End was excellent from start to finish. I was unsure whether to buy new or used and what make or vehicle I wanted, so I visited My experience at North End was excellent from start to finish. I was unsure whether to buy new or used and what make or vehicle I wanted, so I visited a lot of dealerships. This was the only one that made me think, "I hope I end up buying a Mazda so I can buy from them." Bryan Johnston and Mark Atkinson and the whole team over there were helpful, knowledgeable and, most importantly, extremely respectful of my decision-making timeline and process. I never felt pressured, but rather supported. My new Mazda3 hatchback is AWESOME to drive and I will be glad to go into the dealership whenever the need arises. Great experience! More

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Great experience with Mark Mark was our salesperson during the process and he was great to work with. He was professional, knowledgeable about the SUV we were looking at and was Mark was our salesperson during the process and he was great to work with. He was professional, knowledgeable about the SUV we were looking at and was not pushy at all. Once we picked up the car he gave us an overview of the whole car. We couldn’t of asked for a better experience. More

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6th car bought from this dealership 6th car! Doesn't that say it all? I think this dealership is great! There is no high pressure sales tactics. Mark Atkinson is amazing. He took a lot o 6th car! Doesn't that say it all? I think this dealership is great! There is no high pressure sales tactics. Mark Atkinson is amazing. He took a lot of time showing me all the great gadgets my new car has. I refer people to this dealership whenever possible. I also love the service department. I go to them with all of my service needs. More

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Mark Atkinson I got "into" buying Mazdas over 6 years ago when I purchased an used Miata from NorthEnd Mazda. They set me up with Mark Atkinson in sales. It was a I got "into" buying Mazdas over 6 years ago when I purchased an used Miata from NorthEnd Mazda. They set me up with Mark Atkinson in sales. It was a highly positive experience. Present day, I have bought 2 more MX-5s and 3 CX-5s, the latest being a 2019 Signature which I purchased last week. Great SUV! (The CX-5 is an awesome platform and with the turbo and tech (rivals Audi's tech in my opinion and this from a driver at an Audi dealership) the SUV is just a superior, affordable model.) Each purchase I have worked with Mark to get what I believe is a great deal, especially over the past three transactions. I did my homework. But whatever, the praise I have here is for Mark and for his diligence after the deal. Over the time period that I have known him, if there has been an issue with one of the cars he has been a valued liaison with the service department and went above and beyond my wildest expectations when I had a chipping issue on the hood of a soul red crystal CX-5. He kept a cool, calming, positive demeanor when I was flipping out. And after my episodes he was the utmost professional always courteous, attentive and positive. He spearheaded the effort to get Mazda to repaint it. The fact that he always has a prompt reply to a text of mine whether good or bad, whether before or months/years after the purchase, the fact that he has done a great deal of ground work in support of my purchases, the fact that he has been that valued conduit between service and I gives me great confidence in buying a car from him at NorthEnd. As long as Mark works at NorthEnd, they will have a repeat customer in me. More

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