Michael Richardson | Page 2

Orange Brick is the place to go for anything. They you with respect and also treat your car the same. So I would say to you guys come on down to Orange Brick and get your car you deserve. They you with respect and also treat your car the same. So I would say to you guys come on down to Orange Brick and get your car you deserve. More

by Smith E. Verified Customer Verified Customer

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Again Mike and his staff created a “pain-free” experience!! I can safely say it was a pleasant one.. 👍 OBGMC are wise to have someone so adept in multiple areas as is Mike. He is patient and emp experience!! I can safely say it was a pleasant one.. 👍 OBGMC are wise to have someone so adept in multiple areas as is Mike. He is patient and empathetic and this can be observed in his daily interactions with his crew, so much so that the environment and everyone around reflects the positive energy Mike and his crew exude! Technology is cool and gadgets are neat, but the HUMAN interaction and experience are what make a life-long customer and Buick Team “family member” Thanks guys. Thanks Mike 👍JC More

by JC Verified Customer Verified Customer

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Overall since purchasing the car at Orange Buick GMC we have been very satisfied with on time appointment and great service. have been very satisfied with on time appointment and great service. More

by Blaine Verified Customer Verified Customer

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I am very satisfied with the service they provide, and I have recommended many of my friends and family to them. have recommended many of my friends and family to them. More

by Vard Verified Customer Verified Customer

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HORRIBLE, sold our vehicle after my wife had surgery and myself was terribly ill, after full and transparent conversations!!! myself was terribly ill, after full and transparent conversations!!! More

by Professorjd50 Verified Customer Verified Customer

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Awesome service! Great timing, extremely personable advisor and will always keep coming back to this Service department. Great timing, extremely personable advisor and will always keep coming back to this Service department. More

by ALLISONB2 Verified Customer Verified Customer

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My appointment went well. I had an easy drop off and pick up experience. The staff was super helpful and kind. I had an easy drop off and pick up experience. The staff was super helpful and kind. More

by peters1211 Verified Customer Verified Customer

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Every time that Christian Maldonado is the one in charge, always a bad experience, I don't have any complaints about the service and how the department treat me. But I really know when someone is lying or ju always a bad experience, I don't have any complaints about the service and how the department treat me. But I really know when someone is lying or just don't say Everything as it is. More

by ismael.lavandier Verified Customer Verified Customer

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Good great good great good great good great good great good great good great good good great good great good More

by buchoffh Verified Customer Verified Customer

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I recently had an incredibly frustrating experience with Orange Buick GMC at 3883 W Colonial Dr, Orlando, FL 32808, and I feel compelled to share my story to warn others. My ordeal began on November 28th of Orange Buick GMC at 3883 W Colonial Dr, Orlando, FL 32808, and I feel compelled to share my story to warn others. My ordeal began on November 28th of 2023 when I brought my vehicle in for service. Soon after, they informed me that my transmission was broken and a part needed to be ordered, reassuring me that everything was covered under warranty. However, this was just the beginning of a long and arduous journey. Weeks went by with no progress. When I followed up with my service advisor, I was told that the necessary parts were not available and they provided me with a loaner vehicle. This would have been fine if the loaner hadn't been significantly smaller than my pickup truck, which I rely on for work. As December rolled around, I was promised that my vehicle would be ready by the end of the week. Yet, when I reached out for updates, I was met with silence. Eventually, the service manager, Glenn, reached out to explain that the individual handling my vehicle had been fired, apologizing for the delays. Three months had passed by this point, and I insisted on a larger loaner vehicle. Although they complied, they couldn't provide any concrete information on when my vehicle would be ready. It was another three months before they finally informed me that the parts had arrived and my vehicle would be ready within a few days. Unfortunately, I was out of town when they contacted me, and I explained that I couldn't pick up my vehicle immediately. That's when Mike Richardson from Fixed Operations Structure called, threatening to charge me $50 per day if I didn't return the loaner vehicle that day. This experience has left me extremely disappointed with Orange Buick GMC. Not only did it take them over six months to fix my vehicle, but their communication was abysmal, and their treatment of customers lacking in empathy. It's unacceptable to rush customers into inconvenient situations and then threaten them with financial penalties when they can't immediately comply. More

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