Michael Richardson | Page 14

My wife’s Buick Regal spent over a week there. In time getting information about the status of repairs was like pulling teeth. My wife and I had to constantly reach out, when we did get information we wo getting information about the status of repairs was like pulling teeth. My wife and I had to constantly reach out, when we did get information we would be promised time frames for contact or the vehicle and the follow through on either never came through. Ultimately it was costing more than originally mentioned because there were additional issues wrong with the car, thankfully Mike Richardson worked with us on the price somewhat, about the only redeeming part of this experience. I couldn’t recommend sending anyone to this dealership for service because their communication skills are just awful. At times instead of owning up to what has happened they simply tried to pin the lack of communication back on my wife and I for not answering the phone. Also a couple weeks after the repairs were completed the car overheated a hose had come loose. I had to get the car towed to the Goodyear I typically take it to and they determined it was most likely bumped or not connected properly by this dealership. So much for thoroughness, unless this was done out of spite for my wife and I getting upset with the level of service provided. In summary , please stay far away from this dealership if you can help it for your service needs. Jimmy Bilancione More

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I bring my car here because I know I will get the best service. The employees are always friendly. I used to work here for over thirty rears. service. The employees are always friendly. I used to work here for over thirty rears. More

by hjwales828 Verified Customer Verified Customer

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Service was great. Fast and friendly The best i had and believe me I went through a lot of dealerships. Highly Recommended. Never had a problem with anybody working there believe me I went through a lot of dealerships. Highly Recommended. Never had a problem with anybody working there More

by VICKDON Verified Customer Verified Customer

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Excellent work done by service team.Cleared a issue that has occurred before,electronic problems with this vehicle have been a problem since it was purchased with a factory defect,the car flooded from a def has occurred before,electronic problems with this vehicle have been a problem since it was purchased with a factory defect,the car flooded from a defective windshield seal. The service Dept. is always top notch! More

by TDZIADUS Verified Customer Verified Customer

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They service advisor Glenn and Director Mole are excellent at customer service. I would not buy another GMC but because of them. I have not scraped this car. excellent at customer service. I would not buy another GMC but because of them. I have not scraped this car. More

by tlnguyen05 Verified Customer Verified Customer

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Very helpful and got the job done. Appreciated that they brought my car home once the work was finished. I also like that my salesperson was there to make sure everything was taken care of. brought my car home once the work was finished. I also like that my salesperson was there to make sure everything was taken care of. More

by gb0000 Verified Customer Verified Customer

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I feel that I was racially profiled by a dealership I been coming to since 1988 .my information in my car was removed and destroyed and no one ever apologize why did you remove the contents of my glove b been coming to since 1988 .my information in my car was removed and destroyed and no one ever apologize why did you remove the contents of my glove box that’s my personal info I never gave you permission to More

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It was a pleasure working with Rod to purchase my Buick Envision. He Explained the entire car to me. He was very helpful, not pushy at all. Very professional. Envision. He Explained the entire car to me. He was very helpful, not pushy at all. Very professional. More

by donna929 Verified Customer Verified Customer

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Great to see Mike as service manger and can tell things have improved in the service department. Good friendly service. Definitely will be back to visit have improved in the service department. Good friendly service. Definitely will be back to visit More

by KJBAKER141 Verified Customer Verified Customer

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My experience with this dealership was great! I went in for an oil change and I was out within an hour; the timing was excellent! for an oil change and I was out within an hour; the timing was excellent! More

by sfrankli7 Verified Customer Verified Customer

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