Michael Richardson | Page 3

I recently had an incredibly frustrating experience with Orange Buick GMC at 3883 W Colonial Dr, Orlando, FL 32808, and I feel compelled to share my story to warn others. My ordeal began on November 28th of Orange Buick GMC at 3883 W Colonial Dr, Orlando, FL 32808, and I feel compelled to share my story to warn others. My ordeal began on November 28th of 2023 when I brought my vehicle in for service. Soon after, they informed me that my transmission was broken and a part needed to be ordered, reassuring me that everything was covered under warranty. However, this was just the beginning of a long and arduous journey. Weeks went by with no progress. When I followed up with my service advisor, I was told that the necessary parts were not available and they provided me with a loaner vehicle. This would have been fine if the loaner hadn't been significantly smaller than my pickup truck, which I rely on for work. As December rolled around, I was promised that my vehicle would be ready by the end of the week. Yet, when I reached out for updates, I was met with silence. Eventually, the service manager, Glenn, reached out to explain that the individual handling my vehicle had been fired, apologizing for the delays. Three months had passed by this point, and I insisted on a larger loaner vehicle. Although they complied, they couldn't provide any concrete information on when my vehicle would be ready. It was another three months before they finally informed me that the parts had arrived and my vehicle would be ready within a few days. Unfortunately, I was out of town when they contacted me, and I explained that I couldn't pick up my vehicle immediately. That's when Mike Richardson from Fixed Operations Structure called, threatening to charge me $50 per day if I didn't return the loaner vehicle that day. This experience has left me extremely disappointed with Orange Buick GMC. Not only did it take them over six months to fix my vehicle, but their communication was abysmal, and their treatment of customers lacking in empathy. It's unacceptable to rush customers into inconvenient situations and then threaten them with financial penalties when they can't immediately comply. More

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Great experience with this dealership! Highly recommend anybody to check out Orange Buick GMC. Thanks, Casey Highly recommend anybody to check out Orange Buick GMC. Thanks, Casey More

by Casey Barker Verified Customer Verified Customer

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Was a great service they fixed all in 1 hour so happy w my Buick and maintenance tks orange 🍊 team my Buick and maintenance tks orange 🍊 team More

by BrunoSca Verified Customer Verified Customer

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Courteous and respectful. Clean. Professional, knowledgeable. Made me feel like family. Would definitely recommend to my fiends and family in the community. Clean. Professional, knowledgeable. Made me feel like family. Would definitely recommend to my fiends and family in the community. More

by Barbr47 Verified Customer Verified Customer

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Orange Buick is the best dealership I have ever dealt with. My service advisor was LaTanya Wilson. She is very friendly, knowledgeable and professional. She always goes the extra mile for her customers. with. My service advisor was LaTanya Wilson. She is very friendly, knowledgeable and professional. She always goes the extra mile for her customers. More

by cejackson0659 Verified Customer Verified Customer

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Worst service center i have ever utilized in my 60 years of doing business, took my car in for service was quoted 2850 to fix , approved to do so, problem still exist, was informed to take my vehicle elsewh of doing business, took my car in for service was quoted 2850 to fix , approved to do so, problem still exist, was informed to take my vehicle elsewhere to have it fixed.... Am I to assume they just wanted my money? Why not fix my car? Beware and avoid this place...... Mike the service manager was very rude and condescending...... More

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I always appreciate the help of Mike Richardson and Robert Cisero.. Yiu guys are great.. thank you 👍 Robert Cisero.. Yiu guys are great.. thank you 👍 More

by JC Verified Customer Verified Customer

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People are very nice. They did a good job and was fast. Very happy !! Tkx They did a good job and was fast. Very happy !! Tkx More

by anaporto Verified Customer Verified Customer

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My experience with this vehicle was a nightmare from the start. I feel this dealership (Sales & Service) was doing best they can do, I believe. The 2 1/2 people I was dealing with were great. start. I feel this dealership (Sales & Service) was doing best they can do, I believe. The 2 1/2 people I was dealing with were great. More

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Professional staff,Excellent leadership on time service. Great waiting room with good coffee and tea. Great waiting room with good coffee and tea. More

by aaalc456 Verified Customer Verified Customer

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