Michael Schutt | Page 16

Well two weeks ago I drove six hours to pick up a car from this dealer, after having been assured it was ready. Got most of the way through the paper work, and was told the car couldn’t be sold because o from this dealer, after having been assured it was ready. Got most of the way through the paper work, and was told the car couldn’t be sold because of an un-repaired recall. The car shouldn’t have been listed to begin with, but the salesman Mat Duron worked hard to make things right for me. I appreciate his efforts to get the car fixed and the time he put in to ensure this car would go home with me. Unfortunately, this mistake was easily preventable by just running the VIN number, and of course it was not Mats fault. But regardless, he worked hard fought for me. Definitely one of the nicest and genuinely caring guys I have had the pleasure to work with. Edit- After receiving the car and driving home I thought about this some more. I'm not sure who is responsible for listing the cars on the website but listing cars that cannot actually be sold is unacceptable for a certified dealership. As the end of the two weeks approached, I was looking for other options, and happened to see another vehicle listed that could not be sold on Audi Naples Website. If I can take 5 minutes and run a VIN to see if a car can be sold, why can't a certified Audi dealer manage it? Seems almost like a bait and switch tactic, and it would probably work on a lot of people. During the original trip down there, they did offer to sell me a few other cars instead (they offered 2k off of a 63k car for wasting my day), whether this was genuine effort to try and make things right, or they willingly listed an unsellable car to attract more customers, only the person responsible will know for sure. They did pay for a rental car for six days, which was nice, but after talking with Audi of Jacksonville, they would have given a loaner until the car was fixed. It seems like the used car manager should probably look a little closer at the used cars to make sure this doesn't happen with the cars that keep being listed that can't be sold, as it really isn't that great of a business strategy. To end this, if you're reading this and planning on buying a certified used vehicle from this dealer, check the VIN yourself. I'd also like to reiterate how fantastic I was treated by Mat Duron, he kept me updated every step of the way, and was incredibly involved in overseeing the whole process. I would also like to praise the service department for receiving the part for the fix, and having the recall work completed the same day. Honestly, I'm staggered by their effort to correct the mistake they made, and I ended up a reasonably happy customer. However, it does not seem like the person listing the vehicles, or the used car manager is making any effort to avoid making this mistake again. More

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Very happy with my new E Tron GT last one they had beautiful car replace my S5 with it excellent service highly recommend beautiful car replace my S5 with it excellent service highly recommend More

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Experience was great, I have purchased and owned 7 Audi vehicles. All my purchases were in Norwell and Los Angeles. The buying experience in Naples, FL with Juanpi was great. In this difficult market with vehicles. All my purchases were in Norwell and Los Angeles. The buying experience in Naples, FL with Juanpi was great. In this difficult market with chip shortages and supply chain issues he was great . We agreed to a deal over a couple of days with great work on his part to deliver the vehicle and a fair trade in. He was excellent to deal with. More

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Sale of Audi Naples serviced cars Recently we sold our residence in Naples. I reached out to Joey Hanitz my long time service representative to ask if Audi Naples would purchase the ca Recently we sold our residence in Naples. I reached out to Joey Hanitz my long time service representative to ask if Audi Naples would purchase the cars. Joey immediately put me in touch with the used car sales manager Mike Schutt who gave me a price and we agreed remotely to a sale. Joey and Mike then arranged to pick up my vehicles. All paper work was done via fed ex including payment. Due to covid I could not leave Canada without quarantine requirements. This process from beginning to end was handled superbly. Truly excellent customer service. John More

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Justin Pavey is knowledgeable and professional. I can always trust him to get the work done right and in a timely manner. The Audi Naples dealership is top notch and I always have a great experience from always trust him to get the work done right and in a timely manner. The Audi Naples dealership is top notch and I always have a great experience from purchase to service. More

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Purchase 2018 Jeep Our salesman Kareem started this great experience. He came out to car lot to let us know he was available for any of our needs or questions! He was ve Our salesman Kareem started this great experience. He came out to car lot to let us know he was available for any of our needs or questions! He was very accommodating with a NO PRESSURE attitude. Kareem listened us out as to what we wanted to purchase and finance. Mike Schutt was amazing working with us on a final price. Kareem took over from their with all explanation of purchase and finalized deal. Last but not least was Louis Palmeri, Finance Manager. Louis finalized this deal going through all contract agreements, explaining along the way. Louis explained all Protection Policies making us confident in our decision. We left dealership with Great experience and 3 New Friends. Looking forward to next purchase! Thanks Kareem, Mike, and Louis. John & Tina Liquori- Cody. 2018 White Jeep More

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Avoid if You Are an Internet Customer HORRIBLE DEALERSHIP. Avoid if you are an internet customer because you will not be treated fairly. I had a deal on-the-table and had agreed to all ter HORRIBLE DEALERSHIP. Avoid if you are an internet customer because you will not be treated fairly. I had a deal on-the-table and had agreed to all terms. I submitted my credit application hours before another customer. Yet, Audi Naples sold the car to someone else who was in their showroom 3-4 hours after I had already submitted my paperwork. No communication to say someone else was interested in the vehicle. I was waiting patiently to hear back from them on the approval and to sign all the paperwork and complete the sale. My initial interactions with Michael Schutt were very professional and left a great impression, inspiring trust, which is pretty rare in this industry. Had I dealt with him the entirety of the time, the outcome may have been different. John Holman was downright awful: incomplete sentence responses, very slow to respond, lacking knowledge, etc.. Complaints to the General Manager, Thilo Schwill, were met with an air of condescension and total apathy. What a terrible experience. I wouldn't want anyone else to go through the same, so AVOID THIS UNPROFESSIONAL DEALERSHIP. More

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Justin is the best I’ve driven the TT for a few years and enjoy it. Justin is so talented and kind. I’m Greeted warmly by name, he explains my service answers my quest I’ve driven the TT for a few years and enjoy it. Justin is so talented and kind. I’m Greeted warmly by name, he explains my service answers my questions helps me in every way. I have seen him offer the same service to other drivers.he is a credit to your organization. Thank you. More

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Best Car Buying Experience We purchased a new A7 from Audi Naples last November. Luis Alvarado was professional and helpful then and again recently when we bought a new TT. We We purchased a new A7 from Audi Naples last November. Luis Alvarado was professional and helpful then and again recently when we bought a new TT. We considered purchasing a previously owned TT from a third party but decided to stay with Audi Naples and Luis. This decision was based largely on the great experience, service and courtesy we received on our A7. In short, we are very comfortable working with this team. Luis, the management, service personnel, finance, have all exceeded our expectations. We highly recommend them to family and friends. More

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Total Professionals The best car buying experience we ever had. Both Mike and Jamie were great to deal with and both are complete professionals at their jobs. They did ev The best car buying experience we ever had. Both Mike and Jamie were great to deal with and both are complete professionals at their jobs. They did everything they could to make us feel good about our purchase. Good people + good service = customer satisfaction. Thanks guys! More

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