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Michael Souter
135 Reviews
Dealership Experience
2 yrs, 11 mos
135 Reviews
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135 Reviews of Michael Souter
Verified Customer
September 22, 2025
We’ve been taking our cars to Dover Honda for more than 20 years. While we can find lower priced services elsewhere, the team at Dover Honda has always worked with us and the comfort of knowing the work is 20 years. While we can find lower priced services elsewhere, the team at Dover Honda has always worked with us and the comfort of knowing the work is done right the first time outweighs any slight savings that may come from going someplace else. For the past few years we’ve had the pleasure to regularly work with James McIntyre - knowledgeable, highly professional, and somebody who truly looks out for the customers interests. James consistently takes the time to explain and walkthrough the work as well as provide alternatives when they’re available and make sense. For us, James is Dover Honda service. Whether it’s my car, my wife’s or my father’s he’s the first we call without thinking of another shop. Overall, I’d recommend Dover Honda and if you go, ask for James. He truly wants to help. More
by Hobbes
Other Employees Tagged: James McIntyre
September 21, 2025
Dover Honda has a great sales team and service department. Everyone works together well. I am a repeat customer because of how I have be treated by each amazing person I have encountered! department. Everyone works together well. I am a repeat customer because of how I have be treated by each amazing person I have encountered! More
by bargello66
Other Employees Tagged: Mike Segien, Dave April
September 20, 2025
Unhappy with the service I received on 9/18. I scheduled an appointment for my cabin air filter to be replaced, but my primary concern that I requested be looked at was a sound from my tire. I d I scheduled an appointment for my cabin air filter to be replaced, but my primary concern that I requested be looked at was a sound from my tire. I dropped it off at 8am, and received a voicemail 20 mins later that the filter was done but that they couldn’t hear the problem. I didn’t receive the voicemail until 3:45 because of work, but nothing was done. When I called, Michael didn’t care that I had left my car there all day and would potentially have to bring it back. My boyfriend went down around 5pm to talk to someone, and thankfully he spoke to Bill, the service manager. It was a simple issue that took all of 15 mins to fix, which should have been done earlier. I’m glad it was fixed, but not happy with the lack of care. More
by abbyjgrover
Other Employees Tagged: James McIntyre
September 19, 2025
Dover Honda is always excellent in the care it takes and transparent regarding what is needed and how much it will cost. I am very pleased with their service. transparent regarding what is needed and how much it will cost. I am very pleased with their service. More
by SUSANDSPENCE
Other Employees Tagged: Mike Segien, James McIntyre, Alecia Pack
September 17, 2025
The first time that I have ever been to a dealership for service and didn't feel like I was getting scammed. Courteous and completed my oil change in a timely fashion. Sincerely appreciate them washing my c service and didn't feel like I was getting scammed. Courteous and completed my oil change in a timely fashion. Sincerely appreciate them washing my car. If they had vacuumed that would have really wowed me. More
by SAILVOLLEY
September 16, 2025
Fast courteous service awesome a a a a a a a a a a a More
by johnsimonds27
Other Employees Tagged: Mike Segien, Becky Vanbobo, Alecia Pack , Bob Drake is the king !
September 15, 2025
Very responsive courteous service. Kim Crawford was knowledgeable and thoughtful. Appreciate the scheduling access and courtesy. Kim Crawford was knowledgeable and thoughtful. Appreciate the scheduling access and courtesy. More
by tsutula
Other Employees Tagged: Mike Segien, James McIntyre, Alecia Pack
