Michael Valera
Michael Valera at Hollywood Kia
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Michael Valera | Page 3

Service Advisor

Hollywood Kia

6011 Pembroke Rd
Hollywood, FL 33023

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4.4
231 Reviews
4.4

231 Reviews

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231 Reviews of Michael Valera

January 17, 2024

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Employee Rating

Service is horrible they don’t care if you bought a car and spend 5k or 100k they will treat you just as bad nothing gets done your vehicle will be your problem alone the warranty’s you purchase laugh out More

by Camilagarcia100221
Service Price Transparency
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Recommend Dealer
No
Jan 19, 2024

Hollywood Kia responded

We're sorry to hear about your experience, Carmila, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. wecare@hollywoodkia.com

December 13, 2023

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Once arrived everyone was kind and courtest. Waiting time was good and kept you updated on the service provided. More

by ROCCO6741
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 13, 2023

Hollywood Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! wecare@hollywoodkia.com

November 11, 2023

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Consistency! Every visit my experience is exceptional as I'm always given friendly and professional service! More

by PEROLAARTHUZO
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 12, 2023

Hollywood Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. wecare@hollywoodkia.com

October 19, 2023

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The service was fast, the rep was very polite and explained everything to me. My car was clean which is a big plus!!! I love it! More

by PSIALEXANDRA
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Recommend Dealer
Yes
Oct 19, 2023

Hollywood Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hollywood Kia. wecare@hollywoodkia.com

October 17, 2023

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The service attendant Mike was great. He was very helpful and did not waste time. More

by BLACKSPARKS
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Recommend Dealer
Yes
Oct 18, 2023

Hollywood Kia responded

Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hollywood Kia to be a positive one. Please don't hesitate to reach out if you need anything else. wecare@hollywoodkia.com

October 14, 2023

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Employee Rating

My car was dropped off for the appointment and no one called me to let me know my car was ready. Thankfully I have the Kia app and I saw my car was just sitting outside in the parking lot. That’s when I More

by STULSI
Service Price Transparency
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Recommend Dealer
No
Oct 16, 2023

Hollywood Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. wecare@hollywoodkia.com

October 10, 2023

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Employee Rating

Great customer service support, very polite and professional staff. Waiting areas not bad and they wash your vehicle before returning back to you. More

by MARVA712
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Recommend Dealer
Yes
Oct 11, 2023

Hollywood Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. wecare@hollywoodkia.com

October 08, 2023

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Employees there at the service counter. It was very nice. Very nice gentleman that helped me but my car there was great. Give me details about the car. I appreciate them. I think them don’t More

by MRSTERRI13
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Lopez, Tevin Carter, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA, Sheila Ocasio , Don’t I remember that gentleman that was helping me also, it was two of them. Very nice people very nice conversation.

Oct 09, 2023

Hollywood Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hollywood Kia. wecare@hollywoodkia.com

October 06, 2023

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Employee Rating

I will be getting my 5th car from this dealership. The great thing besides my sales guy carlton who has always taken great care of me and my friends is the excellent service department Fernando t More

by MUELLER1
Recommend Dealer
Yes

Other Employees Tagged: FERNANDO DAVILA

Oct 06, 2023

Hollywood Kia responded

Thanks for sharing your thoughts about your experience with Hollywood Kia. We appreciate your business and hope to see you again soon! wecare@hollywoodkia.com

October 05, 2023

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Employee Rating

My rep was awesome. service so far has been good, really like it here...thank you More

by KADIAN08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2023

Hollywood Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hollywood Kia. wecare@hollywoodkia.com

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