Michael Valera | Page 4

Michael was exceptional - set the expectations right from the start as to how long things would take and it seemed like he was really going to help me get my check engine issue taken care of asap. Michael the start as to how long things would take and it seemed like he was really going to help me get my check engine issue taken care of asap. Michael called me with an update 2 hours after I dropped off the car! What a great experience over all. More

by Shmuel Verified Customer Verified Customer

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Service was great and done on time performed inspection and repaired nail found in right rear tire and repaired nail found in right rear tire More

by EDDIEARENCIBIA59 Verified Customer Verified Customer

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The job was not completed in spite of my having asked several times if the work on my door locks, damaged by attempted robbery of car over a year ago, had been taken care of. I was told that they had per several times if the work on my door locks, damaged by attempted robbery of car over a year ago, had been taken care of. I was told that they had performed the computer update and that all the doors were locking and unlocking. I insisted on their making sure this was so since I wanted to know before going to pick up car. Even when I got there I asked again to check, and was told again locks were working just fine. After paying an $1,876.11 bill, I got my car and I immediately found out that was not the case. I was then told that the car needed a part they had to order, and would not get until today, a week and one day later. I had taken my car there on Monday the 25th. On Thursday I received a message informing me that the part would cost $323.24, and that they would call me for an appointment today. I was not called. Since the problem I have with my door locks is related the problem that Kia has experienced for a long time now, I feel that Kia should be billed for this repair, Alonso Leyton More

by ALONSOLEYTON Verified Customer Verified Customer

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Mike went above and beyond to make sure my service experience was great. He stayed in touch throughout the entire process. experience was great. He stayed in touch throughout the entire process. More

by JENNIFERMPALMA Verified Customer Verified Customer

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On 8/30/2023, I took my vehicle for service due to a recall. Mr. Brandon Forrest let me know they didn't have the piece; he was accommodating by allowing me to talk to the service manager, Fernando. He recall. Mr. Brandon Forrest let me know they didn't have the piece; he was accommodating by allowing me to talk to the service manager, Fernando. He explained that the warranty does not cover a rental vehicle. He told me to speak with the GM at Hollywood Kia. I met with Sean Emanuel and got the GM to talk to me. Mr. Mitchell LOSZYNSKI was a great listener and understood my concerns. He approved a rental car immediately. The repairs to my vehicle were completed within 48 hours. Overall, my experience with everyone was great. I was treated with service beyond expectation. I highly recommend their dealership because they are accommodating. Thank you, Hollywood Kia. More

by Claudio Navas Verified Customer Verified Customer

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Thank you for doing an amazing job with my car. I am so happy to have it back I am so happy to have it back More

by REXRXPORSCHE Verified Customer Verified Customer

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Horrible customer service, I literally go to there because is 2 minutes from my home, they never call when your car is ready, never answer calls, they put on hold calls for 10 minutes etc… is just the because is 2 minutes from my home, they never call when your car is ready, never answer calls, they put on hold calls for 10 minutes etc… is just the worse experience More

by Natalia Verified Customer Verified Customer

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Wat time wasn't long. The staff was friendly and respectful. The waiting area was clean. And the coffee was delicious. Thanks. The staff was friendly and respectful. The waiting area was clean. And the coffee was delicious. Thanks. More

by WPCNEST2018 Verified Customer Verified Customer

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I was not satisfied with the device. They kept my car for a week and still didn’t fix the part. They said they would call us when the part arrived and it’s been a month and I have not he They kept my car for a week and still didn’t fix the part. They said they would call us when the part arrived and it’s been a month and I have not heard firm anyone so they basically had me without a vehicle for a week for no reason. More

by MANAYA0206 Verified Customer Verified Customer

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Organized Helpful and Michael kept me updated on my car. The service was performed quickly. I was especially happy that I could take a Lyft home and back!! The service was performed quickly. I was especially happy that I could take a Lyft home and back!! More

by TAMARHERMON Verified Customer Verified Customer

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