Michael Wajler | Page 51

Very Professional, friendly experience I went in for a regular maintenance service and I had a check emission system light on. I feel that Micheal listened to me about when the light came o I went in for a regular maintenance service and I had a check emission system light on. I feel that Micheal listened to me about when the light came on and his patience and listening paid off in getting to the root of the problem. The waiting area is comfortable and provides a fast Wi-Fi connection so I was able to work while I waited. I had an excellent experience at Courtesy Acura. More

by martinez_c25 Verified Customer Verified Customer

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Service Excellent reception and team work to get me checked in before my 1:30 appointment. Mike and Missy did an outstanding job! Was a very simple! Excellent reception and team work to get me checked in before my 1:30 appointment. Mike and Missy did an outstanding job! Was a very simple! More

by scott.peterson21 Verified Customer Verified Customer

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Just dropped by to have tires checked, left with new tires. Always great to work with! Wasn't sure about tires but wanted to be safe. Michael went and measured the depth of the tread on all four tires. The t Always great to work with! Wasn't sure about tires but wanted to be safe. Michael went and measured the depth of the tread on all four tires. The tires were in stock and they were able to install them immediately. More

by EPREILLY Verified Customer Verified Customer

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Great Service from Michael! Michael was kind, courteous and made sure all my questions were answered. Taking your car in for service is never fun, but the entire experience was p Michael was kind, courteous and made sure all my questions were answered. Taking your car in for service is never fun, but the entire experience was pretty painless. Give that guy a raise! More

by MELISSA.NEIMAN Verified Customer Verified Customer

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60k mile maintenance Micheal was great. Dropped the car off at the end of the day for a early morning appointment. He took the time that night to inspect the entire car f Micheal was great. Dropped the car off at the end of the day for a early morning appointment. He took the time that night to inspect the entire car for clear sap that had covered my car, and he hand cleaned it prior to the service and wash! Another amazing visit. More

by Chad B Verified Customer Verified Customer

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Thank you! I will say this. I have never received the quality of service that you folks provide. Your team that I have worked with (Jim, Michael, Matt, Vaness I will say this. I have never received the quality of service that you folks provide. Your team that I have worked with (Jim, Michael, Matt, Vanessa and Rick) are Awesome! You should all be commended! I will make sure and refer you to anyone. Thank you! More

by SISEMAN72 Verified Customer Verified Customer

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Disappointing and painful experience on my first service MDX Todd, It was a very disappointing day at service and I never expected this from Courtesy Acura, besides taking 4.30 hrs for a routine service, A1 serv Todd, It was a very disappointing day at service and I never expected this from Courtesy Acura, besides taking 4.30 hrs for a routine service, A1 service to be precise (of the 2019 MDX ) just a ten month old car which just required an oil change and tire rotation, your team delivers my car with a deep scratch of the left rear door (possibly scoring from the shoes) and you assumed that the scratch pre-existed until I showed you the pictures I had taken before handing over. It took for ever to buff to make it look good and even after that the scratch did not go. I am very upset. When I handed over the car I specifically mentioned to (I guess it was Michael Wajler) that there are no scratches or scuffs on the car and to be very careful while handling. He assured it will be done. Despite the fact, the vehicle was mishandled. It was just not the scratch, the glass weather strip was defective right from the day of purchase, they replaced with a new one and glued it to secure that firmly, but in the process the technician had to remove the door cladding, the side view mirror and left dirty stains and glue on the steering wheel, glue on the inside side-view mirror cap and on the gray fabric wrapped on windshield pillars as a result of working with dirty hands. The technician has no clue how to handle a new car. You guys took your own time to do the job and messed it up. Due to these delays, I also missed my following appointment in Denver and had to rush back to pick up my daughter from school at 4.00 in the springs which is an hours drive. Courtesy Acura seem to be having a reputation for service based on the online reviews and your team proved it all wrong, it was not a walk in service, we came with an appointment despite that it took so long. Your technicians needs to be provided a thorough training. I have a lot of cleaning to do now. Over all a painful experience and it has left me terribly upset. I take a lot of care for the car and this one incident has left me very upset. I am not sure how my car will be handled in subsequent service. I have the pictures that I had taken before handing over. Because the tendency is always to cover up the mistake and blame it on the customer. More

by PRABHU_JANA Verified Customer Verified Customer

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Great work on my RDX and transportation, but.. Unfortunately I received some erroneous info from the Service writer the previous visit. This lead to confusion with the current service, and some fr Unfortunately I received some erroneous info from the Service writer the previous visit. This lead to confusion with the current service, and some frustration on my part. Eventually the service manager, Connor was able to satisfactorily answer my question. The quality of the actual service has always been excellent. More

by Willyum Verified Customer Verified Customer

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First time Not my first visit to an Acura dealer so I new to expect excellent service And this dealership service was no different. A friendly staff and great se Not my first visit to an Acura dealer so I new to expect excellent service And this dealership service was no different. A friendly staff and great service with Michael and a lovely woman who greeted me at my car door when I arrived for service. The care and attention to detail right down to the bottle of water and candy mint left inside my car was not lost on me. Thank you Micheal for making me feel at home. More

by CCTULIP280 Verified Customer Verified Customer

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Prompt, timely service All employees I came in contact with were positive, courteous and very helpful. Somehow, my 75K servicing was completed perfectly on schedule when my All employees I came in contact with were positive, courteous and very helpful. Somehow, my 75K servicing was completed perfectly on schedule when my Denver errands were completed! I know that was luck, but I'll take it! And I always love getting the car washed inside and out, particularly since my mountain car is usually filthy this time of year! Also very much appreciated the loaner! More

by RICKYDALY Verified Customer Verified Customer

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