"A Professional Experience"
We had the pleasure of working with Joe Cicchetti, GM, and Mike Wilbur, sales associate. I felt from the start that Flood Ford's #1 concern was putting my wife into the right car. Taking into account her commute, what she's used to driving, and our monthly payment comfort level, the conclusion was a beautiful Lincoln MKX. After working with Joe, Mike was asked to do the "legwork". Mike has been with Flood for approx 1 year, but his actions and words never portrayed that of a person who is new to the industry. Mike made it a point to communicate with us during every step of the process, and made it an enjoyable experience. Both he and Joe answered every question honestly, and even at times prefaced an answer with "you may not like my answer"....which was fine with me, because they were being forthright.
I have said many times to many people since we've picked up the Lincoln MKX that "I can't imagine buying a car from anywhere else ever again"...that's how good I believe Flood Ford is.
Other Employees Tagged:
Joe Cicchetti, John Zito
"So professional, knowledge, patient, the best customer servi"
Excellent attention to detail. If salesperson isn’t quite sure of answer to a question, they find out and follow up. Delivering my car was perfect. I left without any questions because everything was explained to me explicitly. The dealership clearly hires and trains their associates to the highest level and in turn makes the customer feel confident in their purchase.
"Excellent Sales & Leadership"
I recently purchased a used 2015 Ford Explorer from your dealership. My wife Marilyn and I had the pleasure of working with salesman Mike Wilbur throughout our experience. We traded in my 2012 Cadillac SUV towards the purchase. Everything from the purchase price to my trade in value was handled professionally and to my satisfaction. Mike is a true dedicated individual. The personality and traits we saw in Mike were genuine. I continue to be well represented by Mike and the entire Flood staff as my vehicle remains under warranty. From your service area to the mechanics as well as the young men who wait on me when I pull into the service bay I have nothing but positive reviews.
"Great place to go for a used truck."
- Trucker Smitty 50
I give Flood Ford a excellent rating. Michael Wilbur ,Bob Warning and Jason Arruda. They all did a wonderful job for me from start to finish I couldn't be more happy with there service.
"Used car for Mom"
I came in to shop for a used car for my mother and was assisted with this process my Mr. Michael Wilber. We had already had the car in mind so that process wasn’t difficult. What this review is more about is the exquisite customer service that we received from Michael. There was absolutely zero negative pressure felt throughout the entire buying process. Michael knows his job throughly and was able to answer all of our questions (there was a lot) without hesitation and showed confidence and assertiveness well beyond his years. Michael is the epitome of what a sales person in any realm of sales should aspire to be like. He his mature, educated about his field and truly cares about the experience his customers receive even if he has to sacrifice personal time to ensure they’re take care of. I wholeheartedly believe that Michael is what the future of your companies sales department needs to emulate and by training new or even current sales personal to mirror his talent and leadership abilities will surly continue to bring happy customers for years.
Thanks again Michael
"The best custmer service "
Good experience i had mike wilbur and Jason arruda where awesome they worked with me gave a peace of mind the best would recommend to everyone i know and i love my new f150 thanks again
"The best place to get a vehicle."
The team of Mike Wilbur, Jason Arruda , and Joe Pezza worked with me and were very professional. I left with the vehicle I wanted. Thanks
"This is the dealership you will return to"
If you want a dealership that makes car buying a smooth and efficiant process, and makes you feel like your time is important; this is where you want to go.
From the owner to the management staff, finance, sales, body and service, each department has been a pleasure to work with. Jason Arruda and Mike Flood Jr. excell at their work as well as Joe Pezza in the finance department. I appreciate their professionalism and client support.
I notice the small things about customer service and i can say that Flood Ford is exceptional when it comes to service. I have seen numerous staff members go out of their way to help me from small things like keypad entries to large tedious transmission jobs.
I have, and will continue to recommend this dealership to my friends and family.