Michael Zafiriou
Michael Zafiriou at Volkswagen of Downtown Chicago
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Michael Zafiriou

General Manager

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.5
113 Reviews

With over 20yrs of automotive sales experience, I value excellent customer service above all else. Love to help people with finance needs and credit hiccups. Started in 99' at a VW/Nissan dealer and 20yrs later, I find myself back with VW! Huge Animal lover and have 3 wonderful pets Lucille, Stephie, and Kitty. I learned excellent customer service and incredible attention to detail from ABT Appliance & Electronics back as a teenager. Please stop in and say hi!

Dealership Experience

6 yrs, 7 mos

Industry Experience

26 yrs, 2 mos

4.5

113 Reviews

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113 Reviews of Michael Zafiriou

April 30, 2025

Dealership Rating
Employee Rating

Service here was very fast and amazing. Will definitely be coming back again for my vehicle needs. More

by Josue_bhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2025

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 26, 2025

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Employee Rating

Mike was fabulous to work with. He was professional, knowledgeable, enjoyable, and listened to all my needs and concerns. It was just so pleasant to work with him. I wouldn't want More

by GRANDMAARDI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Danny Aguilera , Mike Z, best of the best.

Apr 27, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 11, 2025

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Great service, the trade in and purchase process was seamless. I will definitely go back to the dealer for my next purchase. More

by MrChris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 12, 2025

Volkswagen of Downtown Chicago responded

Chris, Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 05, 2025

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VW of Downtown Chicago is a modern marvel. The sales staff could not have been more helpful and understanding. The service department is phenomenal and very knowledgeable. The parts department More

by FordF150
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 06, 2025

Volkswagen of Downtown Chicago responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Downtown Chicago!

February 22, 2025

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Employee Rating

The dealership was very easy to deal with and provided a fair deal. Overall experience was great. More

by JOHN.MARSHALL0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Avery Gathercole, Jay Jaber

Feb 23, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 06, 2025

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Excellent service with personal touch. My car was cleaned and detailed on pick up. Great job.. More

by Mario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We appreciate the five-star rating. We look forward to working with you again, Mario.

January 31, 2025

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Employee Rating

Cilia and Mike the general manager are just awesome. This is our second time buying from this location. More

by Nabila7861
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Davis Luckett, Celia Mijangos

Feb 03, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Volkswagen of Downtown Chicago are glad to have you as a customer.

January 27, 2025

Dealership Rating
Employee Rating

I've had consistently great experiences with the service department at this dealership. Unfortunately, the same cannot be said for the sales department. My experience with them has been frustrating and More

by jeffrey.damaschke
Recommend Dealer
No
Jan 27, 2025

Volkswagen of Downtown Chicago responded

Jeffrey. Thank you for bringing this to my attention. Our service customers are our absolute most important st customers. I am glad to hear that all of your past service experiences have been great. I do not believe we have had the opportunity to chat and meet and please shoot me a call or text and let me know what happened. I would be more than happy to take a look and see if I can help. Thank you, Mike 847-477-3724

Jan 27, 2025

jeffrey.damaschke responded

It's simple, I wanted to upgrade from a 2023 GTI to one of the Golf R's you have on your lot...yet not one person could pick up the phone to discuss it with me. Then I tried getting an email from Emily in Internet sales and this is the reply I received: What's the person's name please? Emily Martinez 12:24 PM (52 minutes ago) Thank you for reaching out, Jeffrey. I will verify the information you requested and ensure a member of our team contacts you with the details. Jeffrey 12:24 PM (51 minutes ago) Once again, who is the dealership manager? Emily Martinez 12:26 PM (49 minutes ago) Thank you for your patience, Jeffrey. I will verify the information regarding the dealership manager for you. A member of our team will contact you with updates Jeffrey 12:27 PM (48 minutes ago) Since you don't seem to know who your manager is, I'll educate you...his name is Michael Zafiriou Emily Martinez 12:28 PM (47 minutes ago) For any questions about our staff availability or document-related concerns, I'll ensure someone from our customer service team reaches out to assist you. After a response like this (albeit automated)---it makes me not even want to visit the dealership.

December 29, 2024

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Employee Rating

Davis and Mike were great to work with! They were kind, knowledgeable and efficient with our Tiguan lease. Highly recommend working with them both! More

by KATHLEENRGUZY
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Davis Luckett

Dec 30, 2024

Volkswagen of Downtown Chicago responded

Thank you for your wonderful feedback! We're thrilled to hear that Davis and Mike made your Tiguan lease process smooth, efficient, and enjoyable. We appreciate your recommendation and look forward to assisting you again in the future!

December 17, 2024

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Employee Rating

Brought my car in for it’s annual inspection, as I have it checked before my road trip. I mention I was hearing a squeaking sound when I made turn. Ended being my suspension. Luckily, the parts were avail More

by JRSNOW818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2024

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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