Michael Zafiriou
Michael Zafiriou at Volkswagen of Downtown Chicago
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Michael Zafiriou | Page 2

General Manager

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.4
99 Reviews

With over 20yrs of automotive sales experience, I value excellent customer service above all else. Love to help people with finance needs and credit hiccups. Started in 99' at a VW/Nissan dealer and 20yrs later, I find myself back with VW! Huge Animal lover and have 3 wonderful pets Lucille, Stephie, and Kitty. I learned excellent customer service and incredible attention to detail from ABT Appliance & Electronics back as a teenager. Please stop in and say hi!

Dealership Experience

5 yrs, 7 mos

Industry Experience

25 yrs, 2 mos

4.4

99 Reviews

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99 Reviews of Michael Zafiriou

June 10, 2023

Dealership Rating
Employee Rating

Not all used Volkswagen GTIs are identical so I was very happy to work with Manny, who is able to go over the features that were important to me. I was created and walked into the dealership to find him and More

by Charliecars1
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Kutyna, Julian Perez, Manuel Santos , Abel Barraza

Jun 12, 2023

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. It's great to hear that Manny and the team delivered such an excellent experience!

June 09, 2023

Dealership Rating
Employee Rating

Happy that I was able to come in and buy the car I wanted! It’s been a few weeks now that I bought but I’m happy that manny has followed up and provided me the assistance when I brought in my car for More

by Martha.chicity
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mike Szafraniec, Manuel Santos

Jun 10, 2023

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Martha, and we look forward to working with you again.

May 31, 2023

Dealership Rating
Employee Rating

This is my 5th Volkswagen and glad I worked with Manuel. He was knowledgeable to the product that he was speaking about. I was more than happy from start to finish, and I would highly recommend him if you a More

by Samuel-B58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Kutyna, Manuel Santos

Jun 01, 2023

Volkswagen of Downtown Chicago responded

Here at Volkswagen of Downtown Chicago, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

May 31, 2023

Dealership Rating
Employee Rating

I was looking and half I had Manny and Julian to work with. It’s not everyday that you buy a car but when you do you’d like to walk away having made the right purchase and I feel that that; Manny was att More

by Ms-Silvia67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Donnie Avramov, Julian Perez, Manuel Santos , Abel Barraza

May 31, 2023

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

May 26, 2023

Dealership Rating
Employee Rating

Manny was great at helping me from start to finish. He was able to guide me from selecting to financing. It really was a pleasure to work with him and Matt who got in and out in a good time. More

by Peter77
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Kutyna, Manuel Santos

May 29, 2023

Volkswagen of Downtown Chicago responded

It's great to hear that Manny and the team were able to help you out, Peter. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

May 13, 2023

Dealership Rating
Employee Rating

Happy to have worked with some patience like Manny. He was able to help me get the Tiguan I wanted and made sure it had the options I was after. I’m happy with my car and glad that we made the deal wit More

by Will-stix92
Recommend Dealer
Yes

Other Employees Tagged: Matt Kutyna, Manuel Santos

May 14, 2023

Volkswagen of Downtown Chicago responded

It's fantastic to hear that Manny provided you with great customer service while assisting you with your new Volkswagen Tiguan purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Downtown Chicago!

April 20, 2023

Dealership Rating
Employee Rating

Manny was so much help! While I have not yet made my purchase final he understood and listed what was important to me. I am thankful of his great attitude to make my next pu More

by Jerry-man
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Kutyna, Manuel Santos

Apr 21, 2023

Volkswagen of Downtown Chicago responded

Jerry, Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. Matt and our team appreciate your business and hope to see you again soon!

March 28, 2023

Dealership Rating
Employee Rating

Jonathan showed me a vehicle. He was great. He really knows a lot about all the different vehicles. More

by wilderadventureswild
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 28, 2023

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Jonathan here at Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 28, 2023

Dealership Rating
Employee Rating

Jonathan sold me an atlas. He was great to work with and knew so much about lots of different vehicles. I enjoyed working with him More

by wilderadventureswild
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 28, 2023

wilderadventureswild responded

Everyone at the dealerships is great. I really enjoyed working with Jonathan

March 10, 2023

Dealership Rating
Employee Rating

The worst dealership in the world. Very rude group of managers. They hiked my price by 10,000. They lack honesty. Say one thing and do the exact opposite. When you call with concerns, More

by karisjose
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 10, 2023

Volkswagen of Downtown Chicago responded

Hello. We looked into this deal. You did not spend $1 over internet. You only paid internet sales price. You were upset that we would not pay for your airfare to fly in to buy a car. You wanted Uber reimbursed. You were upset that you were here long and wanted us to pay for a hotel for the night. You wanted free Permaplate even without paying for it. You wanted new brakes on a pre owned car. You were upset about the wiper blades not being brand new. You did not want to pay taxes even though by law, we must colllect them. You received a 90 day temporary plate which you are refusing to use and instead, demanding plates 1 week after purchase. We even offered to fully refund your purchase and pay for shipping of car back to dealership as we have tried incredibly hard to make you happy but nothing we do seems to make you happy. You elected to keep the car. If you would like to revisit that offer to return it, please call us today. We would love it if you enjoyed your purchase but we know that is unrealistic based on all the conversations we have had. Please let us know if you would like to return the vehicle so we can review that option. Thank You

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