Michelle "Mickey" Lewis-Sexton | Page 2

Columbia Honda responded

Thank you for recognizing our team’s clear explanations and prioritizing your Accord’s needs. We’re glad to outline which tasks should be addressed now and which can wait. We appreciate your trust and look forward to assisting you again.

Columbia Honda responded

Thank you for letting us know Michelle "Mickey" kept you updated throughout the repair and provided an accurate quote. We’re glad your Honda service met your expectations. We appreciate your five-star feedback.

Columbia Honda responded

It’s great to hear you found our Acura MDX service both professional and reliable. We’re pleased the technical details were explained clearly and appreciate your recommendation.

Columbia Honda responded

Thank you for trusting our Honda team with your CR-V maintenance. We’re delighted that Spurgeon “Spud” and our service crew have been consistent, friendly, and helpful. Knowing car care can be stressful, we’re glad to make it straightforward and dependable for you.

Columbia Honda responded

Thank you for trusting us with your Honda Odyssey service and for noting our friendly, swift approach. It’s great to hear T.j stood out for you.

Columbia Honda responded

Thanks for sharing about your experience with Columbia Honda. We appreciate your business and hope to see you again soon!

Columbia Honda responded

Thank you for taking the time to share your experience. I’m very sorry to hear about the frustration you went through, especially with the lack of communication while your vehicle was with us. That’s not the level of service we strive to provide at Columbia Honda. I understand how important it is to receive timely updates, particularly when you’re trying to plan your evening around your vehicle being completed. The fact that your calls and texts went unanswered is concerning, and we’re taking this feedback seriously as we work to improve our responsiveness and communication with all customers. I would really appreciate the opportunity to look into this further and make things right. Please reach out to me directly so I can review your visit and follow up with you personally. You can reach me on my personal cell phone (573) 239-5395 at your convenience. Thank you again for your feedback—we truly value it and are committed to doing better. T.J. Mitchell Service Manager Columbia Honda

Columbia Honda responded

Thank you for taking the time to share your feedback. Please don't hesitate to reach out to us directly if you need further assistance, we are always happy to help! We sincerely value your business and look forward to your next visit.

Columbia Honda responded

Thank you for your five-star rating. It’s great to hear Andrew and our team provided clear repair quotes for your Honda Civic. We look forward to assisting with your next service.

Columbia Honda responded

Michelle “Mickey” and our service team are pleased to hear you found the visit informative and friendly, and that the waiting area suited you well. Thank you for trusting us with your Honda Accord Hybrid. We look forward to assisting you again.