Mick Schott | Page 18

Great service with experiance . Most staff was well traiend and proffessional.We appreciate your service. Most staff was well traiend and proffessional.We appreciate your service. More

by kebede1981 Verified Customer Verified Customer

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I’ve been doing business with Toyota of Rockwall since December 2024, and my experience has been nothing short of excellent. From sales to service, the culture here is truly different. Many dealerships fo December 2024, and my experience has been nothing short of excellent. From sales to service, the culture here is truly different. Many dealerships focus on quick deals with hidden tricks, but Toyota of Rockwall stands out by being upfront, transparent, and genuinely customer-focused. On the sales side, I’ve had the pleasure of working with Quin, a very professional salesperson, and Mr. Steve, the sales manager, who always ensures a fair and honest experience. They give you the time and space you need to make the right decision without pressure. The same professionalism carries over to the service department. The service advisors here focus only on what’s necessary for your vehicle, never trying to upsell things you don’t need. Kawa, my service advisor, has been outstanding. He makes sure my vehicle is taken care of properly and always advises me to bring it back if I notice anything after a repair. That level of care and accountability is rare and deeply appreciated. Overall, Toyota of Rockwall is a dealership that values honesty, professionalism, and long-term relationships over short-term gains. More

by Ghulam Naqshbandyaar Verified Customer Verified Customer

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Bought a used 2019 Avalon Limited with 95k miles on 09/08/2025 in an as-is transaction, which turned out to be one of my worst choice among 10+ car buying experience. 2 weeks later, took the car for di 09/08/2025 in an as-is transaction, which turned out to be one of my worst choice among 10+ car buying experience. 2 weeks later, took the car for diagnostic for high-pitched noise during acceleration and was told AT transmission going bad. Repair estimate exceeds $7000! I tried to work it out with Toyota of Rockwall by suggesting the dealership allow me to pay for part only (still over $4400). They wouldn't budge more than 'employee price' of $6000. Very disappointed with their mindset given all circumstances. I can't speak for brand new cars, but I would never recommend this dealer when it comes to used car purchase unless you're willing to pay extra $4000+ for extended warranty. The only person who I appreciate despite this agony is Mick of service dept. More

by analoguru Verified Customer Verified Customer

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Excellent service. Staffs are friendly and we were well taken care off. We definitely will recommend Toyota of Rockwall to our friends Staffs are friendly and we were well taken care off. We definitely will recommend Toyota of Rockwall to our friends More

by tvergel Verified Customer Verified Customer

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So happy Toyota finally fixed their car wash! I was upset about the car wash being broken! I was upset about the car wash being broken! More

by mld_slv Verified Customer Verified Customer

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Only intention is to squeeze the customer out and earn commission. Please try and work honestly and not seeing dollar sign whenever you see a customer. Very Very poor service commission. Please try and work honestly and not seeing dollar sign whenever you see a customer. Very Very poor service More

by sibupjacob Verified Customer Verified Customer

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Was going to get a ride back to work… but the fast service was amazing they had me in and out in less than an hour. service was amazing they had me in and out in less than an hour. More

by mauro cobian Verified Customer Verified Customer

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Great service! Fast and efficient! I was in and out of the service department in record time. Fast and efficient! I was in and out of the service department in record time. More

by Lovinlifekeeling Verified Customer Verified Customer

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The service is quick and very friendly. I would recommend this place to my friends. I would recommend this place to my friends. More

by krchen0604 Verified Customer Verified Customer

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Second visit to Toyota of Rockwall for service. Good communication and fast service. We will continue to use them for service on our 4 Runner Good communication and fast service. We will continue to use them for service on our 4 Runner More

by smdranch Verified Customer Verified Customer

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