Miguel Navarro | Page 7

Excellent service from entry till exit Excellent in all your needs. Very good service they ask for water cofee etc. They call you for anything that need to be done or replaced. Like the way Excellent in all your needs. Very good service they ask for water cofee etc. They call you for anything that need to be done or replaced. Like the way they work. More

by SURESHAKSAINI Verified Customer Verified Customer

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Service visit Mike took care of the services for my car. He did an excellent job of reviewing projected cost for the services and the time frame when the car would Mike took care of the services for my car. He did an excellent job of reviewing projected cost for the services and the time frame when the car would be ready. He came to get me in the waiting room to tell me the xar was done. He reviewed the status of the car in terms of tire pressure, tread, antifreeze and wiper fluid. He was very friendly and helpful. More

by NANSTREETER Verified Customer Verified Customer

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Excellent and Knowledgeable Customer Service! Primal, Miguel, Mark, and Romy, not only are friendly people but also are very knowledgeable of the so many aspects of Toyota Customer Service......th Primal, Miguel, Mark, and Romy, not only are friendly people but also are very knowledgeable of the so many aspects of Toyota Customer Service......they will walk and help you the whole 9 yards just to make sure you are very satisfied with the result of your service requirement and car ownership. More

by WINSTON P. Verified Customer Verified Customer

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Great job Been using Elk Grove Toyota services for over 12 years. Everyone is courteous and helpful that include Miguel. Miguel explained what services were Been using Elk Grove Toyota services for over 12 years. Everyone is courteous and helpful that include Miguel. Miguel explained what services were completed on my car as well what needs to be done in the coming months. More

by NOAHAAPERRY Verified Customer Verified Customer

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Great Dealership All the employees I encounter were all very friendly and professional. Salesman was very informative and truthful about the vehicle. Service represent All the employees I encounter were all very friendly and professional. Salesman was very informative and truthful about the vehicle. Service representative made it easy for me to leave my vehicle behind. He even offered me a free rental. More

by LARRIVANG Verified Customer Verified Customer

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Always good service We have been dealing with this dealership for more than 10 years and have always had good experiences with them. We have had great experience with Toy We have been dealing with this dealership for more than 10 years and have always had good experiences with them. We have had great experience with Toyota products and will replace our current vehicle with another Toyota when the time comes. More

by LGAY3333 Verified Customer Verified Customer

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Great customer service This is the second vehicle I have leased from Toyota of Elk Grove. I have always received great service from each department and employee I have inter This is the second vehicle I have leased from Toyota of Elk Grove. I have always received great service from each department and employee I have interacted with. I am very happy with the customer service I have received this far. More

by OVILLALBAZO Verified Customer Verified Customer

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Poor customer service I had service done for Airbag Recall. The service was completed in a timely manner. However their customer service needs improvement. The email I rece I had service done for Airbag Recall. The service was completed in a timely manner. However their customer service needs improvement. The email I received from Toyota said to pull in to the "Far Left Lane 1". When I pulled into Lane 1 I was informed that I should be in Lane 4. It was very difficult to move to Lane 4 because there were cars behind me and next to me. I had to ask the technician to move my car for me. This is not the first time I was misdirected to the proper lane. Also when I asked for an update of my Navigation System I was informed it's a USB. I went to the Parts Department to get the USB and they told me it's not USB or CD but they had to use some scanner and it would take a long time to update the Navigation System. I will go to another Toyota dealer to update my Navigation System. More

by CoL Verified Customer Verified Customer

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Elk Grove Toyota I take my 2008 Toyota Prius to Elk Grove Toyota for all my maintenance. I trust that my car is well taken care of. Miguel kept me informed of all that I take my 2008 Toyota Prius to Elk Grove Toyota for all my maintenance. I trust that my car is well taken care of. Miguel kept me informed of all that needed to be done. More

by JACKIEATFMT Verified Customer Verified Customer

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No good service Never go back! I send my car to do the recall service. When I get my car I even can find the part in my car! Then I came back to ask they told me they Never go back! I send my car to do the recall service. When I get my car I even can find the part in my car! Then I came back to ask they told me they can make an appointment it just takes few minutes. When I took my car back. The man told me I have to wait for whole day. The I have to choose another day. Until my car need another service. I took my car to do the maintenance. And I told the man what happened before. The man said It can took by anyone.That mean I took the part and let them fix. How can I took it by myself? Then I talk to another man told him what happened .And I want to take the sign of reminder me do the maintenance away.But He still let the first man fix my car.When I picked my car.The man let me walk to the parking in front of the part fixing center.(Usually they diver the car to the front of the building).When I got my car.The terrible thing happened again.The reminded sign still there AND now the Whole screen was the words of maintenance reminder. If the man forgot to take the sign. Ok!But now another sign showing on my screen all the time.NOW I know what happened!The man did not finish his job well and don’t want to admit. And do the thing like this.That is the service. The man is in front of building to service the customers.His service is the windows of TOYOTA. I..... More

by renzhuo77 Verified Customer Verified Customer

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