Miguel Olivero
Miguel Olivero at Lawton Kia

Miguel Olivero | Page 16

Service Advisor

Lawton Kia

4455 Northwest Cache Road
Lawton, OK 73505

Contact Me
4.7
473 Reviews

Dealership Experience

7 yrs, 3 mos

Industry Experience

14 yrs, 2 mos

Specialties & Trainings

Service Drive Advisor

Customer Support

View more specialties & trainings
4.7

473 Reviews

Write a Review

473 Reviews of Miguel Olivero

August 27, 2024

Dealership Rating
Employee Rating

I was given a service I didn’t ask for and on my receipt it said that I requested it. I requested an alignment and oil change and was given an injection or something on my bill I didn’t agree to. It was $20 More

by tm913947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deborah Johns , Amanda Luttrell

Aug 28, 2024

Lawton Kia responded

Thank you for sharing your experience with us. We apologize for the service you didn’t request and for the missed vacuuming. We appreciate your understanding and are glad to hear that, overall, you were satisfied with the service and communication. We’ll make sure to address these issues to improve your experience next time. We look forward to continuing to serve you!

August 26, 2024

Dealership Rating
Employee Rating

Lawton collision is the best They finished in less than 24 hours and did a great job. The price quote in Lawton Ok . More

by Carmela Hardy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 26, 2024

Lawton Kia responded

Thank you, Carmela! We’re thrilled to hear that Lawton Collision provided quick and excellent service. We appreciate your feedback and are glad you were satisfied with the price quote.

August 24, 2024

Dealership Rating
Employee Rating

Outstanding service department. Cannot say enough about them. They even deliver the car after service was completed. I know of no other dealership doing this! More

by Jkel2117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deborah Johns , Amanda Luttrell

Aug 26, 2024

Lawton Kia responded

Thank you for your fantastic feedback! We're thrilled to hear you’re so pleased with our service department and the added convenience of our car delivery. We appreciate your support and look forward to serving you again!

August 22, 2024

Dealership Rating
Employee Rating

When making online appointments, they always fail to give the discount. I can't always take my car into when others do it for me I am always over charged. More

by bzmom1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 26, 2024

Lawton Kia responded

Thank you for your feedback. I’m sorry to hear about the issues with discounts and overcharging. We’ll review this matter to ensure it’s addressed. If you have any specific concerns or need further assistance, please let us know so we can resolve this for you.

August 20, 2024

Dealership Rating
Employee Rating

Lawton Kia is a great dealership to do business with, I would definitely recommend them to anyone in the market for a vehicle or service. More

by STEPHANIE.MITCHELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2024

Lawton Kia responded

Thank you, Stephanie! We’re delighted to hear you had a great experience with us. Your recommendation means a lot!

August 16, 2024

Dealership Rating
Employee Rating

Service was great. Everyone was friendly and helpful. I would recommend this dealership to others More

by chrissy.hatton78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deborah Johns , Amanda Luttrell

Aug 20, 2024

Lawton Kia responded

Thank you, Chrissy! We're delighted to hear you had a great experience with our team. Your recommendation means a lot to us, and we appreciate your feedback!

August 13, 2024

Dealership Rating
Employee Rating

Friendly staff! Everyone was helpful and resolved any issues/questions I had! Shuttle service was absolutely great! Definitely will be coming back if my car ever nee More

by jeremiah.robles03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deborah Johns , Amanda Luttrell

Aug 15, 2024

Lawton Kia responded

Thank you, Jeremiah! We’re glad to hear that our friendly staff and shuttle service made a positive impression. We look forward to seeing you again if you need any future service. Thanks for your kind words!

August 13, 2024

Dealership Rating
Employee Rating

great service and staff are very helpful and friendly Shout out to Darren and Vicenzo More

by cw130063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincenzo (Vinny) Barton, Daniel Schulz, Deborah Johns , Amanda Luttrell

Aug 15, 2024

Lawton Kia responded

Thank you for the feedback! We're delighted to hear that Darren and Vicenzo provided great service. We appreciate your kind words and look forward to assisting you again!

August 13, 2024

Dealership Rating
Employee Rating

Everyone seemed friendly. Quote for oil change was incorrect. Free vacuum job looked very free. More

by ballgamin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Deborah Johns , Amanda Luttrell

Aug 26, 2024

Lawton Kia responded

Thank you for your feedback. We're sorry to hear about the issues with the oil change quote and the vacuum service. We strive for accuracy and quality, and we apologize for falling short. P We appreciate your understanding and hope to provide a better experience in the future.

August 12, 2024

Dealership Rating
Employee Rating

I took my car in for an oil change and mount two tires and it took close to 3 hours that was not first time it happened. It happened a few services ago and I didn't say anything. I have been a returning c More

by SAMUEL.VINCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Deborah Johns

Aug 26, 2024

Lawton Kia responded

Thank you for your feedback, Samuel. I’m sorry to hear about the extended wait time and lack of communication regarding your service. We value your loyalty and regret that your recent experiences haven’t met your expectations. Please reach out to us directly so we can address these issues and improve our service for you in the future.

Aug 28, 2024

SAMUEL.VINCE responded

I recently took a road trip an hour from where I live and on the way back I had a blowout on the front passenger tire the inside tread was wore out. I took my car to Hibdon tires to check my alignment and the alignment was completely out front and back had Kia informed me of this I would have purchased two new tires for the front and would have got a car alignment before my road trip avoiding a blowout which could have caused a serious accident. I did purchase two new tires after Hibdon tires showed me what was going on with my car. Information I did not receive after my service at Kia was completed

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