Mike A. | Page 12

Everyone was great. Smooth, easy transaction. Highly recommend Mike. Great customer service and everyone was extremely friendly. recommend Mike. Great customer service and everyone was extremely friendly. More

by blavan17 Verified Customer Verified Customer

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Very friendly knowledgeable kept me up-to-date on when my vehicle was arriving no hidden costs very straightforward got me what I wanted I would recommend this dealer to anyone very helpful Mike is the best vehicle was arriving no hidden costs very straightforward got me what I wanted I would recommend this dealer to anyone very helpful Mike is the best More

by geraniumbob Verified Customer Verified Customer

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Daryl Cola was great he had us in and out of there. He explained our options and it was best to buy out our lease at this time. explained our options and it was best to buy out our lease at this time. More

by kramdens05 Verified Customer Verified Customer

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We dealt primarily with Mike A. and Sophia S. They were both vey knowledgeable and professional. They explained our options clearly and effectively. The pandemic made the availability of new cars quite dif both vey knowledgeable and professional. They explained our options clearly and effectively. The pandemic made the availability of new cars quite difficult. Fortunately for us Mike was able to locate the perfect Jeep. We were lucky to have him on our side. They both were great and we look forward to our next Jeep product over the next several years. 5 Stars for their efforts. Frank and Laurie Tighe More

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Excellent and well experience with being knowledgeable of the vehicle we purchased. Staff was very professional. YES, I will recommend Rt 18 Chrysler Jeep Dodge Ram. the vehicle we purchased. Staff was very professional. YES, I will recommend Rt 18 Chrysler Jeep Dodge Ram. More

by Lulu Verified Customer Verified Customer

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This dealership is the number one dealership and Central Jersey I bought 5 cars with them they asportation is very high to make sure that customer is happy. Service it's the best in Central Jersey Jersey I bought 5 cars with them they asportation is very high to make sure that customer is happy. Service it's the best in Central Jersey More

by Onebigstud Verified Customer Verified Customer

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Route 18 Dodge is amazing. Mike my rep was a great help . The service department made my day. Thanks you for a great job. I will truly recommend Route 18 Dodge The service department made my day. Thanks you for a great job. I will truly recommend Route 18 Dodge More

by jcazzuri Verified Customer Verified Customer

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GREAT DEALERSHIP .I LIKE MIKE A.MY SALES REP.& JEFF HENRY WHO HELPED ME OUT WITH MY NAVIGATION SYSTEM AND U-CONNECT ACCESS, G.OOD KNOWLEDGEABLE EMPLOYEES WHO HELPED ME OUT WITH MY NAVIGATION SYSTEM AND U-CONNECT ACCESS, G.OOD KNOWLEDGEABLE EMPLOYEES More

by aherman2010 Verified Customer Verified Customer

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This is the letter I wrote to the dealership today. I believe it summarizes my experience. "I want to share my experience today at your dealership. I was hoping to have had a positive experience, unf believe it summarizes my experience. "I want to share my experience today at your dealership. I was hoping to have had a positive experience, unfortunately it was not. First of all, the sales associate provided us with a vehicle which had no fuel. I had my wife and child in the car, and while driving a few minutes away from the dealership the vehicle turned off in the middle of the road without warning. There was not enough fuel to pull onto a side street. The scary part was that the sales associate encouraged me to go on Rt. 18. Had I opted to do so, the results could have been catastrophic and deadly. Thankfully I chose to drive on the side streets. The sales associate's lack of forethought to perform a safety check on a vehicle which will be taken out on a test drive does not make sense. As a customer, getting acquainted with an unfamiliar car, it is assumed that it will be safe to drive and that it has fuel. Secondly, the sales manager did not understand the gravity of the situation. He appeared to be minimizing our experience and stated, "I already apologized...what else do you want from me?" His attitude, demeanor and character does not rise to that of a manager. It is a shame that he represents your dealership. He went on to state, "Cars run out of gas...I have 300 cars on the lot...I can't make sure they all have gas." He was unable to understand the deeper issue at hand which is the safety of the customer behind the wheel of a Stellantis/Dodge vehicle. As a manager, if he can not assure that a test vehicle has enough gas, implied to us that he did not care about the safety of his customers. Instead of offering an empathetic response, he became defensive, argumentative and condescending. Although I still plan on purchasing a Dodge vehicle, it will not be at a dealership which minimizes and jeopardizes the safety of it's customers. I will be writing a letter to Stellantis/Dodge and expressing my concerns and sharing my experience, in addition to, the owner/president of the dealership." More

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by BOGD6272 Verified Customer Verified Customer

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