Mike Adams (Hyundai) | Page 18

My issue is on March 17th, I paid for fuel injection service at the recommendation of the dealership who services my car. It was to prevent known issues with the fuel injection becoming stuck causing ca service at the recommendation of the dealership who services my car. It was to prevent known issues with the fuel injection becoming stuck causing car to shut off instantly. I paid over $200 for the service. 2 weeks later on April 3rd, the car stopped on me in the middle of a busy road during morning commute. The issue was stuck fuel injection. If it was cleaned as I paid for and was to prevent it from happening....it did not. More

by MLHIPES Verified Customer Verified Customer

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We were treated well, service complete and timely thanks for the extr effort Good job for the extr effort Good job More

by BEASONCPA Verified Customer Verified Customer

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I always receive excellent service when taking my vehicle in for maintenance and repairs at Southern Team. in for maintenance and repairs at Southern Team. More

by Keesha Verified Customer Verified Customer

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All is very professional and understanding. Great service. And cares about the customer. Very clean Great service. And cares about the customer. Very clean More

by LILFUT53 Verified Customer Verified Customer

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Appointment was on time and the state inspection was completed quickly and the dealership valued our time and our need for a reliable Hyundai! completed quickly and the dealership valued our time and our need for a reliable Hyundai! More

by KPNOMAD7 Verified Customer Verified Customer

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After years of 5 star experiences at this dealership during the First Team years I am saddened to report that my experiences under current management have ranged from poor to fair. My problems with the during the First Team years I am saddened to report that my experiences under current management have ranged from poor to fair. My problems with the service center first occurred in March 2022 and occurred again on my visits in February and March of this year. I don't think I can adequately explain the full details of my recent experiences in this format however I would be glad to disclose the background and history of my concerns in a telephone conversation if you care to call me. More

by NEWMANMOUNTAIN Verified Customer Verified Customer

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The service Dept. replaced a so called brake light that was out without contacting me first and then tried to charge for a service I did not request. Oldest trick in replaced a so called brake light that was out without contacting me first and then tried to charge for a service I did not request. Oldest trick in the book just to charge the customer an additional cost. I assume Hyundai thought I would pay the cost and go on with it. Sorry you picked the wrong gal. So the next time you try to pull this trick find someone a little more gullible, a little more green and won't cause a scene. I have been dealing with this dealership since 2015 and not once have I ever had this situation arise. They have always been kind and helpful. This time not so much. As they say one bad apple can spoil the whole bunch so my advice is to give this man more training on customer service, take him away from the service desk and put him on the phone in another location. Putting him at the service desk with headphones and on the phone he was helping noone who walked in the door needing service. More

by DAWN.JORDON Verified Customer Verified Customer

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I had my car inspected. Pretty straightforward. Service desk person was pleasant. I appreciate the free inspections Pretty straightforward. Service desk person was pleasant. I appreciate the free inspections More

by PANRNLTC Verified Customer Verified Customer

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Excellent service as almost all the time. A long time customer and they look out for me concerning my warranty and for safe driving. They are the reason I have stayed with Hyundai (Southern A long time customer and they look out for me concerning my warranty and for safe driving. They are the reason I have stayed with Hyundai (Southern Team) for another car. They have added something else that makes my waiting worth it - Excellent Hot Chocolate! More

by BPLUCAS1 Verified Customer Verified Customer

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Service personnel were courteous. However, I had an appointment and thought my wait time for just an inspection was rather long. However, I had an appointment and thought my wait time for just an inspection was rather long. More

by BCHLVR51 Verified Customer Verified Customer

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