Mike Adams (Hyundai) | Page 19

Nissan is exceptional. The staff is a hit or miss sometimes, but they generally are knowledgeable. Mike Adam's was the best advisor that I had seen. Mike White right aft The staff is a hit or miss sometimes, but they generally are knowledgeable. Mike Adam's was the best advisor that I had seen. Mike White right after that. For anyone else, customer service is important even if it is frie day banter about the weather. More

by MRC2722 Verified Customer Verified Customer

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Got my car back in 2 hours for routine maintenance which is great. However, it seems to be getting harder to get appointment without a few weeks waiting. is great. However, it seems to be getting harder to get appointment without a few weeks waiting. More

by TROUTFSH Verified Customer Verified Customer

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Southern Team Hyundai has always treated me fairly and with respect; they honor the warranty on my car. with respect; they honor the warranty on my car. More

by MARVINJNS51 Verified Customer Verified Customer

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We've bought several cars from Southern. Other than the high processing fee, we've been nothing but pleased and satisfied. Other than the high processing fee, we've been nothing but pleased and satisfied. More

by DRLAWSON52 Verified Customer Verified Customer

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The service center always keeps me informed about what's going on with my Kona going on with my Kona More

by BLKPIR8 Verified Customer Verified Customer

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I have been so pleased with Southern team's service departments. I am kept informed of service being done and always receive a follow -up phone call. Your service teams are so professional and courte departments. I am kept informed of service being done and always receive a follow -up phone call. Your service teams are so professional and courteous, that I bought my last two cars from your dealership. Thank you. More

by ROSIE2CATS Verified Customer Verified Customer

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Mike was great at explaining everything but I had to quickly return to the service department due to service not being completed. once I returned they quickly completed the service and I was satisfied, quickly return to the service department due to service not being completed. once I returned they quickly completed the service and I was satisfied, More

by FISHONNOW31 Verified Customer Verified Customer

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I really liked this dealership's service department when Grayson used to be my service advisor. After he left, I have worked with Mike Adams and there's another woman advisor/manager there that I have talke Grayson used to be my service advisor. After he left, I have worked with Mike Adams and there's another woman advisor/manager there that I have talked with a couple of times. The dealership does fine work when it comes to my vehicle; however, the scheduling team isn't friendly (they always seem annoyed when I call), Mike is difficult to reach and doesn't follow through, and the woman (I think her name is Danielle) who has been running the service department (not the cashier - she was friendly) when I drop off or pick up my car has a really weird attitude. She seems bothered by questions, especially if I ask how much something is or when I ask her to apply a service coupon. It would be nice if you could call and speak to a service advisor on the phone instead of having to leave multiple messages and waiting days to get a call back. I've never experienced that kind of service at other Hyundai dealers in the past. There's definitely room for improvement on the customer service side in the service department. The guy who worked in the parts department was really nice and helpful though! Oh, and one more thing, it would be nice if you already had my car washed when I arrive to pick it up. Grayson always had my car washed and ready, but the last 2 times I've brought my car for service, I've had to wait while they go and take my car to get washed. That's annoying. More

by BLUESKYANDSUN Verified Customer Verified Customer

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They were ready on time and returned my car in less time than we anticipated; as always. than we anticipated; as always. More

by HOUCKFAMILY Verified Customer Verified Customer

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Complete waste of time going here. The service technicians did not properly diagnose my problem. The service technicians did not properly diagnose my problem. More

by BKIR1327 Verified Customer Verified Customer

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