Mike Asatryan | Page 16

Insufficient proactive engagement is evident, highlighting a significant gap between service representatives and mechanics. This presents a substantial improvement opportunity crucial for the fra highlighting a significant gap between service representatives and mechanics. This presents a substantial improvement opportunity crucial for the franchise to circumvent potential negative perceptions. Additionally, assessing the proportion of problematic parts and exploring the feasibility of transitioning to in-house manufacturing or sourcing domestically can mitigate reliance on substandard international components and further delays. More

by JP Verified Customer Verified Customer

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If there a option to pick zero star I would this dealership is garbage Benny forgot to service my car made me sign a 299 dollar inspection fee forgot to inspect my car also took them 3 day to do a s dealership is garbage Benny forgot to service my car made me sign a 299 dollar inspection fee forgot to inspect my car also took them 3 day to do a software update recall wich should 30 minute I will report to chrystler direct this dealership should not exist waste of time and money More

by shantk78 Verified Customer Verified Customer

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GREAT SERVICE AS USUAL, YOUR DEALERSHIP SERVICE DEPARTMENT IS ALWAYS VERY PROFESSIONAL COURTEOUS AND FRIENDLY. DEPARTMENT IS ALWAYS VERY PROFESSIONAL COURTEOUS AND FRIENDLY. More

by jelizondo1 Verified Customer Verified Customer

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Worst experience I’ve had to date at any dealership and I wouldn’t recommend them ever. Look at yelp and go elsewhere! wouldn’t recommend them ever. Look at yelp and go elsewhere! More

by SARAHHEREDIA Verified Customer Verified Customer

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Great customer service everything was fixed and done on time . My vehicle was washed clean, and everyone there is very helpful time . My vehicle was washed clean, and everyone there is very helpful More

by dpbarrio Verified Customer Verified Customer

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Someone put a nail in my tire and I panicked BUT THEN I remembered I have the platinum package so they replaced my tire! Armen was great as he arranged transportation relieving some of stress of my situati remembered I have the platinum package so they replaced my tire! Armen was great as he arranged transportation relieving some of stress of my situation! I love my Jeep❤️ More

by Calijeepgirl24 Verified Customer Verified Customer

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My car is taken in for a recall and it was kept for over a week with no updates or callbacks. I even went to the dealership to see what was going on with my car and the service department had already gone h a week with no updates or callbacks. I even went to the dealership to see what was going on with my car and the service department had already gone home today even though it had been calling them nonstop. When I arrived after the dealership, there was no apology. They just gave me a rental Car on the third day that it was in the shop and I appreciated that. But I didn’t like the fact that there was zero communication from when I turned in my car to when it was picked up. I’m sure everybody there ship is pretty thin but at least they text to let me know what the status was. It would have been nice. More

by soltero_victor Verified Customer Verified Customer

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Had some fleet vehicle issue while doing service around the area and they took care of me without hesitation. Will definitely take my van service here next time the area and they took care of me without hesitation. Will definitely take my van service here next time More

by christian.canlas Verified Customer Verified Customer

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Very helpfull service personal, answer all my questions. Service was fast, didnt have to wait long. Service was fast, didnt have to wait long. More

by jcfigueroa1217 Verified Customer Verified Customer

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Dealership was busy but yet organized the whole staff was on point with a sense of urgency. I appreciate the honesty on how long it would take for my vehicle to be serviced. on point with a sense of urgency. I appreciate the honesty on how long it would take for my vehicle to be serviced. More

by eladioaparicio Verified Customer Verified Customer

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