Mike Asatryan
Mike Asatryan at Van Nuys Chrysler Dodge Jeep Ram

Mike Asatryan | Page 18

Director Of Fixed Operations

Van Nuys Chrysler Dodge Jeep Ram

6110 Van Nuys Boulevard
Van Nuys, CA 91401

Contact Me
4.3
1,345 Reviews

Dealership Experience

7 yrs, 6 mos

Industry Experience

19 yrs, 2 mos

4.3

1,345 Reviews

Write a Review

1345 Reviews of Mike Asatryan

November 02, 2023

Dealership Rating
Employee Rating

From other dealerships hands down this was a Great experience Professional clean responsible just can’t say enough good things Thank you More

by mavinyard
Service Price Transparency
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Recommend Dealer
Yes
Nov 03, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Marvin, we're so glad to know you had a great experience with us at Van Nuys Chrysler Dodge Jeep Ram! Our team always aims for professionalism and responsibility. Thank you for your kind words, we appreciate it!

October 26, 2023

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Armen was the best service adviser! Honest and ethical and explained everything. I was coming in from out of town. Everything was ready for the service. and it was fished earlier than e More

by larry@clevelandfarley.com
Service Price Transparency
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Recommend Dealer
Yes
Oct 27, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

We're so pleased to know that our team, especially Armen, Jose, and Chris, provided you with such a great service experience at Van Nuys Chrysler Dodge Jeep Ram. We always aim for efficiency and clear communication! Thanks for the kudos - we appreciate it!

October 25, 2023

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Silly expensive. Double charge for diagnostic. Did not enumerate labor hours which is an indication they are overcharging More

by JEFFRAYKS
Service Price Transparency
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Recommend Dealer
No
Nov 01, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

I'm sorry to read about your concerns regarding our pricing and transparency. We strive for clear communication with all of our customers, so it's disappointing to see we may have missed the mark here. I'd appreciate the opportunity to discuss this further with you if you're willing - please reach out at your earliest convenience. Thank you, Mike Asatryan - Director of Fixed Operations - mikea@vannuyscdjr.com - 818-423-6255

Nov 01, 2023

JEFFRAYKS responded

I looked up the prices for the parts replaced at mopar parts online and the retail for the sensor is $103 and the actuator is $123. Less than half what I was charged. I approved the repair over the telephone because I was faced with a car I needed and was at my grandkids recital so I did not have the time to ask for detail regarding the hours and labor rate. Since the shop did not enumerate the hours on the invoice the labor is still a mystery. I do know that replacing the humidity sensor is less that one half hour task. I personally taken apart the complete dashboard in a Chrysler 300 and put i back together in less that 4 hours so $1300 in labor is insane. I was also charged a second diagnostics charge which is not what I was told. I was told when I left the car that if I did not have repairs done at that the dealership, I would have that charge. But not for both diagnoses. Unfair and misleading.

Nov 01, 2023

JEFFRAYKS responded

I have called twice but only get voice mail. I have left messages but no reply.

October 20, 2023

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Payman was extremely helpful and knowledgeable! I would highly recommend working with him. Great service. More

by SERGEAGOPIAN
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Recommend Dealer
Yes
Oct 20, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for your positive review! We're delighted to know that our team's assistance at Van Nuys Chrysler Dodge Jeep Ram was beneficial and well-informed to you. Your recommendation is appreciated, and we are here to help you with any of your needs! We look forward to serving you again, and providing you with great service is always our goal! Have a great day!

October 18, 2023

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They always take care of My vehicles and my service advisor is the best and also my vehicle always clean More

by efrairem
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Recommend Dealer
Yes
Oct 18, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Efrairem, we're glad to know that you've consistently had great experiences with our service team at Van Nuys Chrysler Dodge Jeep Ram. We appreciate your feedback and look forward to continuing the top-notch care for your vehicles!

October 14, 2023

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I brought my car in for service on a recall to have the computer chip updated. The very next day, my car began to stall in intersections, and at stop signs where I had to turn it off and turn it back on ag More

by DEANNA11
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Recommend Dealer
No
Oct 24, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Deanna, I'm really sorry to read about the issues you've been experiencing with your car after its recent service. This is certainly not typical, and we want to ensure it's addressed promptly for your family's sake. It sounds like there has been a breakdown in communication, which needs immediate attention - please reach out directly so we can get this resolved as soon as possible. Thank you, Mike Asatryan - Director of Fixed Operations - mikea@vannuyscdjr.com - 818-423-6255

October 03, 2023

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Great dealership with amazing staff members who greet you on your arrival and help you right away. More

by arthurberberyan11
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Recommend Dealer
Yes
Oct 04, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

We are blushing! Thank you for sharing this praise for our team at Van Nuys Chrysler Dodge Jeep Ram. It's our pleasure to welcome our customers with attentive service!

October 01, 2023

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Mike & his team are amazing. Definitely the best dealer to go for service. From there customer service, to thorough explanation of damages; I can’t be more pleased. More

by Shawn
Service Price Transparency
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Recommend Dealer
Yes
Oct 02, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Shawn, we're delighted to know that Mike and our team at Van Nuys Chrysler Dodge Jeep Ram provided you with excellent service! We strive for clear communication and top-notch customer care, so thanks for your kind words. Until next time!

October 01, 2023

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This dealership has the best service department. They Always find a way to fit me in without an appointment in a timely manner. All the service advisors are great but I usually work with Payman. More

by joseph.mena9
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Payman, hector, Armen, Eddie, and Ben.

Oct 02, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Joseph, we're glad to know our service department at Van Nuys Chrysler Dodge Jeep Ram has been able to accommodate you! We'll pass your compliments on to Payman and the rest of the team. Thanks for sharing your experience with us!

October 01, 2023

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Employee Rating

I love the Uber service and how cordial and nice the service department members are More

by garyiriza
Service Price Transparency
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Recommend Dealer
Yes
Oct 02, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for choosing Van Nuys Chrysler Dodge Jeep Ram, Gary. We are so happy to hear you have been satisfied with your service here. Until next time!

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