Mike Asatryan | Page 32

Van Nuys Chrysler Dodge Jeep Ram responded

We strive to deliver timely, seamless service, and I sincerely apologize if this has not been reflected in your experience. Additionally, I'm concerned that you did not receive the top-notch customer service we pride ourselves on. If you would be willing to continue this conversation, I'd like to see if there is anything I can do to help here. Please consider contacting me directly when you have a moment. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for this great review of Russell Westbrook Chrysler Dodge Jeep RAM, Justin! Hector and the team appreciate your support.

Van Nuys Chrysler Dodge Jeep Ram responded

We aim to provide reliable solutions and support so as you can imagine, this feedback is worrisome. I apologize that you are having issues with your newly purchased vehicle, and would like to see what I can do to help. If you are willing, would you please consider giving me a call when time allows? I look forward to speaking with you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Van Nuys Chrysler Dodge Jeep Ram responded

It's our pleasure to offer courteous and professional service at Russell Westbrook Chrysler Dodge Jeep RAM. We do our best to keep our prices fair and competitive, so I appreciate this feedback. Please feel free to reach out to me directly if there's anything else you'd like to discuss. Drive safe and take care! Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Van Nuys Chrysler Dodge Jeep Ram responded

Sasha, I am very sorry that your service visit fell short of our high standards. We expect efficient, communicative, effective care from our team and we hope to have the opportunity to assist you again. Please feel free to give me a call so we can discuss this further. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Van Nuys Chrysler Dodge Jeep Ram responded

Sheba, I am very sorry to hear that your service fell short of our high standards. I would like to step in and ensure that everything is taken care of from here on out, so please call my direct line when you get the chance. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Van Nuys Chrysler Dodge Jeep Ram responded

This feedback is concerning as we want our customers to rely on us for solutions and support. I apologize for any misinformation regarding our business hours and that my team hasn't provided a more attentive and meticulous experience. Your feedback will be addressed so we can work towards improving. If there is anything else I can do to earn back your trust, please reach out. I look forward to hearing from you. Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for this praise of our service team! We appreciate your support and loyal business.

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for this awesome feedback! Roger and the team look forward to working with you again here at Russell Westbrook Chrysler Dodge Jeep RAM.

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry to hear about the issues you had with your vehicle. We pride ourselves on meticulous, top-of-the-line work and it is disappointing that you have experienced any inconvenience related to your service. If there is anything we can do to assist you from here on out, please feel free to give me a call directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255