Mike Asperheim

I purchased my F-150 at a different Ford dealership in the Twin Cities area, but am now located closer to Tenvoorde, which is the closest Ford dealership/service center for me. I had the typical warranty the Twin Cities area, but am now located closer to Tenvoorde, which is the closest Ford dealership/service center for me. I had the typical warranty work performed on my 10r80 transmission (cam phasers, shift solenoids, CDF drum, etc.) a little over a year ago, and was told that I could bring my truck to any authorized Ford service center if any issues were to arise, with respect to the warranty work performed under my initial ESP. The dealership that performed all of the warranty work thus far, made very clear that the parts and workmanship of the service work performed, carried a 2 year warranty, independent of the binding protocol of the ESP that came with the truck. After noticing the same issues that prompted the initial warranty work, explicitly characterized by, and pursuant to, Ford TSB 25-2126 (most recent TSB), I brought my F-150 into Tenvoorde service to have the transmission looked at again. Mike Asperheim was the service advisor that I made initial contact with and explained my situation to, but was met with total denial and ineptitude in regards to the information given to me by the service department that performed my initial warranty claim and subsequent work thereafter - Mike was adamant that Ford would cover no such claim. I scheduled an appointment anyways and proceeded to leave. Noticing an identical truck in the shop, I stepped back into the customer service area to see if I could talk to the service tech working on that vehicle, and immediately noticed/overheard Mike and another advisor (Barry Jensen) making ill-minded conversation about me, at which point Barry noticed me and could be heard asking Mike if "this was his guy." I decided to call my original advisor, from the Ford dealership in the Twin Cities, to figure out why another Ford dealership would flat out deny the existence of the service warranty he so diligently explained to me, and was told it was beyond him as to why any reputable Ford dealership would even pretend to be unfamiliar with. That same Ford dealership in the cities wasted no time getting me in to take care of the issue, as well as, assured me that the warranty I spoke of would cover the issues I was having again. Beyond experiencing a total reluctance to even understand the warranty I was referencing, Mike single-handedly tarnished the reputation of Tenvoorde for me and anyone within my sphere of influence, and has given me every reason to give extraordinary praise and recommendation to the Ford dealership that I have purchased my vehicles from. More

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They are the best, from the moment I drove into the service bay I was treated like I was the only one in the building. My needs were listened to and I was treated to a seat in the fabulous waiting loun service bay I was treated like I was the only one in the building. My needs were listened to and I was treated to a seat in the fabulous waiting lounge. My service was excellent as everything was explained in a language I could understand. First class all the way. More

by johnrod11 Verified Customer Verified Customer

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Everyone was so helpful . Didn’t feel that we were pushed in any way z Didn’t feel that we were pushed in any way z More

by mpelzer6 Verified Customer Verified Customer

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Thank you for your service. All went well. I sincerely appreciate the extra service of vacuuming my car's interior! All went well. I sincerely appreciate the extra service of vacuuming my car's interior! More

by RCMBMEGARRY Verified Customer Verified Customer

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East to schedule service. Department was closed before advertised time leaving us to figure out where to go. Department was closed before advertised time leaving us to figure out where to go. More

by bjwenker Verified Customer Verified Customer

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Good service and very clean. Every one is friendly and helpful. Very professional with service and sched6 service work. Every one is friendly and helpful. Very professional with service and sched6 service work. More

by deerickso Verified Customer Verified Customer

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Price was great but felt like the salesperson and manager we very pushy and they definitely cared more about the sale than making sure we were getting the best deal. Can’t say I plan to return for future pur we very pushy and they definitely cared more about the sale than making sure we were getting the best deal. Can’t say I plan to return for future purchases. More

by azureerika Verified Customer Verified Customer

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Good communication. Kept me updated the whole way. Super easy to talk to. All in all no complaints. Kept me updated the whole way. Super easy to talk to. All in all no complaints. More

by lizboggs Verified Customer Verified Customer

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I've trusted Tenvoorde Ford and Mike Asperheom in the service department to help take care of my car since I bought it new 10 years ago. They have done an outstanding job. service department to help take care of my car since I bought it new 10 years ago. They have done an outstanding job. More

by barbk13389 Verified Customer Verified Customer

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They did a great job fixing my car! ! Will recommend them to others!! The ride service is A+!! Definitely a bonus!! Thanks!! ! Will recommend them to others!! The ride service is A+!! Definitely a bonus!! Thanks!! More

by Psmidnightstar Verified Customer Verified Customer

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