Mike Asperheim | Page 45

Great Service Recall repair on my F350. They got me in and got it fixed. Definitely trust this group for me to come back. Fast, friendly and great service. Recall repair on my F350. They got me in and got it fixed. Definitely trust this group for me to come back. Fast, friendly and great service. More

by SkipHalverson Verified Customer Verified Customer

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I took my van in for noise from a vibration. It still makes that noise. The person who called me said the mechanic didn’t hear it. So they offered a tire rotation and alignment. When I got my van back th makes that noise. The person who called me said the mechanic didn’t hear it. So they offered a tire rotation and alignment. When I got my van back the mechanic had stated on my paperwork that the heat shield was rattling but they didn’t fix it! Also, my low tire pressure alert has been on since they worked on my vehicle. More

by cleversommer Verified Customer Verified Customer

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After a not so good experience, Mike and his team redeemed themselves. Thank you for that! I'm happy with the recent results and I appreciate their effort. redeemed themselves. Thank you for that! I'm happy with the recent results and I appreciate their effort. More

by ANGIEKLEIN79 Verified Customer Verified Customer

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Great Service This was my first visit to Tenvoorde Ford for service on my vehicle. I was very happy with the customer service of my adviser, Mike Asperheim, and the This was my first visit to Tenvoorde Ford for service on my vehicle. I was very happy with the customer service of my adviser, Mike Asperheim, and the great service work done by Tom Martins, Jr. I will definitely be coming back to Tenvoorde when my car needs work done again. More

by tommartins6381 Verified Customer Verified Customer

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Close.. Communication seems to be an issue. We have brought our F550 service body truck in for routine maintenance since it was new, and use a fleet managemen Communication seems to be an issue. We have brought our F550 service body truck in for routine maintenance since it was new, and use a fleet management company for payment. In three service visits the billing has never been done correctly. We have had to call in more than once per service visit to straighten this out, one time we had to make a personal visit to the billing department. The last visit we were told the truck shop was too busy to complete the recommended tire rotation. More

by janderman Verified Customer Verified Customer

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Took car in for a recall on the pasenger side airbag I attempted on 3 different occasions over several months to schedule a defective air bag replacement and in each case, the dealer refused to provide a I attempted on 3 different occasions over several months to schedule a defective air bag replacement and in each case, the dealer refused to provide a loaner car. The cards I received from Ford instructing me to replace the dangerous defective air bag stated a loaner car could be provided. Every attempt I made to schedule the service I was refused a loaner car. I need a car to get to and from work. I finally took it in during time off I had during the holiday season, when I could do with out a car for the day and walked home and walked back to retrieve my car. The service people I did interact with were very polite and the work seems to have been done well. The refusal by Tenvoorde co.to provide a loaner car is very disappointing. More

by STEELNSTONE Verified Customer Verified Customer

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Smooth and efficient from start to finish Booked painlessly online and from arrival at the centre to collection of the car on completion it was possible to track the progress on the app. Every Booked painlessly online and from arrival at the centre to collection of the car on completion it was possible to track the progress on the app. Everything went as per the plan and the personnel were professional and courteous throughout. Congratulations to the team at Tenvoorde. More

by Tony Mangan Verified Customer Verified Customer

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Recall Great staff and always keeps me up-to-date on the status of my car. They provide a loaner vehicle if the service call is long or I have other appoint Great staff and always keeps me up-to-date on the status of my car. They provide a loaner vehicle if the service call is long or I have other appointments in the area. More

by CORTI.LBMJ Verified Customer Verified Customer

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Great, Honest Service Been taking my vehicle to Tenvoorde for all of my servicing needs. They seem to be extremely fair and honest plus the shuttle service is A+ Been taking my vehicle to Tenvoorde for all of my servicing needs. They seem to be extremely fair and honest plus the shuttle service is A+ More

by hollerbach.tyler Verified Customer Verified Customer

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Service review Overall happy with the experience. A couple of concerns/frustrations. Every time I get my oil changed oil leaks on my garage floor. I had my brakes Overall happy with the experience. A couple of concerns/frustrations. Every time I get my oil changed oil leaks on my garage floor. I had my brakes done a couple of years ago, they are squeaking now and it’s 100$ to troubleshoot the problem. I use you for all repairs as does my wife, we’ve both purchased new tires from you.. just seems like there should be customer loyalty discount for smaller items such as troubleshooting squeaky brakes. Positive note, staff is always upfront, polite and professional and that’s what keeps us coming back. More

by Stevesidlajr Verified Customer Verified Customer

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