Mike Baker
Mike Baker at Arlington Heights Buick GMC

Mike Baker | Page 15

Service Manager

Arlington Heights Buick GMC

777 W Dundee Rd
Arlington Heights, IL 60004

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5.0
355 Reviews
5.0

355 Reviews

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355 Reviews of Mike Baker

March 10, 2022

Dealership Rating
Employee Rating

Gracias espero regresar pronto muy buen servicio todos muy amables y excelente en todo gracias More

by ROLASROSARIO0422
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ariel Szwec, Victor Melendez, Kristal Borges, Amy Petersen, Chris Parisi , Samantha Edwards, Amy Koerner, Julia Matta, Brian Poteracki

Mar 11, 2022

Arlington Heights Buick GMC responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sinceramente, The Arlington Heights Buick GMC Team

Mar 11, 2022

ROLASROSARIO0422 responded

Rolasrosario0422@gmail.com

March 04, 2022

Dealership Rating
Employee Rating

Brian and all your service writers are very helpful and knowledgeable about the products and the services offered. More

by lsvgs93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Parisi , Brian Poteracki, Amanda

Mar 04, 2022

Arlington Heights Buick GMC responded

We are pleased to hear that you had an excellent experience with Brian and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, The Arlington Heights Buick GMC Team

March 02, 2022

Dealership Rating
Employee Rating

Always helpful. Great staff that are polite and courteous. Very clean dealership. Good prices & discounts More

by Marilynkent0311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 03, 2022

Arlington Heights Buick GMC responded

Marilyn, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Arlington Heights Buick GMC Team

February 22, 2022

Dealership Rating
Employee Rating

Cesar, Mike, and Julia were all fantastic in helping me purchase my car. It was a painless process. Everyone was extremely accommodating and personable! Cesar is amazing. More

by rosaliem
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cesar Martinez , Julia Matta

Feb 23, 2022

Arlington Heights Buick GMC responded

Thank you so much for the nice review, Rosalie! We really appreciate this feedback and we'll be certain to share your compliments with Cesar, Mike, and Julia. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Sincerely, The Arlington Heights Buick GMC Team

February 14, 2022

Dealership Rating
Employee Rating

The car wash did not dry the car, it is 19 degrees outside, and the car was very wet and did not look nice. I had to talk to three people to get the car dry. Don’t wash if you cannot dry, cars for More

by Joekramer80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Chris Parisi , Brian Poteracki

Feb 16, 2022

Arlington Heights Buick GMC responded

We thank you for your business today and appreciate the feedback about the car wash. Once it was brought to my attention I apologized and promptly went to dry the vehicle off myself. We do offer a complimentary car wash with every service visit. However, our car wash has a spot-free rinse but does not have a dryer. At any customer's request, we will hand dry the vehicle, which we did do. Sincerely, Mike Baker Service Director

February 13, 2022

Dealership Rating
Employee Rating

Words don’t express my gratitude to this dealership and their entire team ! What a fantastic dealership inside and out ! They go above and beyond with their customer service . The staff in the mechanic sid More

by Val0909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike O'Connell, Amy Petersen, Chris Parisi , Brian Poteracki, Shelly

Feb 14, 2022

Arlington Heights Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Arlington Heights Buick GMC Team

February 04, 2022

Dealership Rating
Employee Rating

Perfect, On Time, Professional, Cleaned Car, Hassle free, I will be back Oil changed and tires rotated More

by jfb7437
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Parisi , Brian Poteracki

Feb 07, 2022

Arlington Heights Buick GMC responded

jfb7437, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Arlington Heights Buick GMC Team

February 01, 2022

Dealership Rating
Employee Rating

I was greeted promptly and everything was explained to me. My vehu=icle was ready on tome and Brian Poteracki did a fine job. More

by ErwinB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Poteracki

Feb 02, 2022

Arlington Heights Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Buick GMC Team

January 27, 2022

Dealership Rating
Employee Rating

I have been coming here for service since my wife bought her Scion Xb in 2009. The service department has never failed to impress me with their professional and attentive care to my needs, whether it be mai More

by Scottdkent85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Parisi , Brian Poteracki, Zia Zia

Jan 28, 2022

Arlington Heights Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Arlington Heights Buick GMC Team

January 25, 2022

Dealership Rating
Employee Rating

Buddy Hopkins went out of his way to explain and offer assistance for service needs. Mike Baker true professional that understands excellent customer service. More

by Screen name
Recommend Dealer
Yes

Other Employees Tagged: Brian Poteracki, Buddy Hopkins Great Service Rep

Jan 26, 2022

Arlington Heights Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Arlington Heights Buick GMC Team

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