Mike Ball | Page 3

The best experience ever! David Abrams was phenomenal, and Paul Chung Heng “Pablito” our finance person was fantastic. David Abrams was phenomenal, and Paul Chung Heng “Pablito” our finance person was fantastic. More

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Very Happy with my purchase and my car is lovely. Tarek is one of the best Service advisors I've ever worked with. Jennifer Lynbrook helped me finding my car and she did a tremendous job. Da Tarek is one of the best Service advisors I've ever worked with. Jennifer Lynbrook helped me finding my car and she did a tremendous job. David Gonzalez helped me with my spare that was missing. Overall I am very happy and I highly recommend this place to everyone who wants to buy one of these beautiful cars. More

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I purchased this vehicle from them last week , Upon entering the vehicle there was a horrible Smoke smell from the previous owner. Also the ambient lights were not functioning properly the upper parts entering the vehicle there was a horrible Smoke smell from the previous owner. Also the ambient lights were not functioning properly the upper parts were all extremely dim and I addressed Issue right away and they made a service appointment for me to drop the car off which takes me almost 2 hours each way from San Diego to drive up to Laguna Niguel. At first they denied that there was anything wrong with the vehicle then my service advisor Tarek and my salesperson Jennifer brought 2 other EQS 580s to compare the vehicles and they have both determined that the lights were faulty. So I drove back to San Diego to wait for them to fix my car until this Monday the 17. Only to get a text message from them stating that there is nothing wrong with my vehicle. Wow is all I can say to their unprofessional treatment of their customers and wasting their time and money. It is a $2000.00 a month vehicle and God knows how they treat their clients after the deal is done who buy less expensive cars. I will be attaching the pictures below. More

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Bought my first ever Mercedes from this dealership. Eric Varela and David Abrams were a pleasure to work with. They treat you with the utmost respect and dont haggle like 99% of other dealerships. Very Eric Varela and David Abrams were a pleasure to work with. They treat you with the utmost respect and dont haggle like 99% of other dealerships. Very smooth experience. Definitely going back for my next car. More

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The sold me a lemon car and they new the car engine was not good. And told they couldn’t help me at all. They were rude and I would never recommend or buy a car from them again!! not good. And told they couldn’t help me at all. They were rude and I would never recommend or buy a car from them again!! More

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I had the opportunity of working with sales representative Rosie Sosa. Rosie was very responsive with her communication and information provided. I was looking to purchase a pre-owned GLC300 f representative Rosie Sosa. Rosie was very responsive with her communication and information provided. I was looking to purchase a pre-owned GLC300 for my wife with specific "must have" trim package of AMG Line (Sport, Int & Ext) and Panorama Roof. Additional "wish list" preferences included Polar White color, Premium package, 20" Multispoke Wheels and hard-to-find Night package. On my initial visit and test drive I was greeted by the extremely pleasant Rosie. While I wasn't ready to act on the 1st GLC driven that did have the "must have" list covered, Rosie now had the full picture and knew I was serious. The following week, Rosie followed up the let me know that the one I had driven did sell but more importantly, a lease return just came in and was being prepared to be added to the weekend inventory. She snapped a few photos on her phone during prep to text me along with the equipment list that included ALL of the "wish list". I drove back down to OC from Hermosa Beach on Saturday morning, the day before Mother's Day... perfect timing! Rosie even came in on her day off to meet me. Happy Wife, Happy Life! My first thought was, "it's meant to be". However, it actually happened due to Rosie's patience, persistence and professionalism. THANK YOU ROSIE! More

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Assitant Service Manager Cesar was very professional, friendly, and communicative. A great asset to the MBLG Team. friendly, and communicative. A great asset to the MBLG Team. More

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I have been a long time customer of MBLN. They are absolutely the best in both sales and service. The sales staff have always treated me courteously and with respect, never pushy Bu still ste They are absolutely the best in both sales and service. The sales staff have always treated me courteously and with respect, never pushy Bu still steered me to the right car. The service staff is wonderful and they are very attentive to the needs of the car and very timely with their service. Five stars all around to Pat Bolter and his team. Special kudos to Duke Maltin who helped with the latest purchase and Matt and Tarek who have taken great care of my wife’s cars over the past fifteen years! More

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Top notch customer service! ! Always a pleasure interacting with everyone at the Laguna Niguel Dealership. Service is prompt, everyone is beyond courteous and goes out of their w ! Always a pleasure interacting with everyone at the Laguna Niguel Dealership. Service is prompt, everyone is beyond courteous and goes out of their way to make you comfortable. More

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Great inventory, excellent show room, and very friendly/caring staff. I was in and out quickly with my purchase…on a Sunday night. I had been working with Lauren for weeks and when the right oppor friendly/caring staff. I was in and out quickly with my purchase…on a Sunday night. I had been working with Lauren for weeks and when the right opportunity showed up, she had everything in place to make the transaction seamless. I appreciate that her sales manager Mike stayed connected and helped move the process along. An overall great experience and I would highly recommend this dealer and Lauren to anyone looking for a great automobile. More

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