We are so sorry to hear about your experience. Many of these employees were not even working on the day you came in but we see you gave all of them a one star review. Please reach out to our service manager so we can discuss. Thank you.
October 31, 2020
"We like this dealership for service and sales. They seem..."
- MICKICCcc123 Verified Customer
We like this dealership for service and sales. They seem to know what they are doing better than other dealerships. We are on our 4th Ford diesel.
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.
September 22, 2020
"Arrived a little early and my car was taken right in..."
- STEVENMSEBRING Verified Customer
Arrived a little early and my car was taken right in after check-in. The software update for service bulletin was completed quickly, about 30-minutes. I was on my way without delay. Thanks
Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit!
March 17, 2020
"30k Service for Both of Our Vehicles"
- cnabr1 Verified Customer
Brought both cars in for their 30k mile service. Service writer who arranged the appointments over the phone was courteous, cheerful, and efficient.
Service Advisor Brandon Piel logged my car in and advised about all recommended procedures for this mileage level. Ronald Matlock performed all the required service on my car.
Service Advisor Jerry Gritt logged my wife's car in and advised her about all recommended procedures for this mileage level. Mike Bandera performed all the required service on Spouse's car.
Brandon and Jerry were delightful to work with.
Messrs. Matlock and Bandera returned our vehicles with not even a smudge (even under the hood).
Excellent work by all.
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
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