Mike "Big Mike" Tota

Brought my vehicle as heat shield became loose on drive down from Canada. Was taken in and waited to find out a part was needed and would be in the next day. Mike asked me to come back the next day. Once I down from Canada. Was taken in and waited to find out a part was needed and would be in the next day. Mike asked me to come back the next day. Once I was certain the part was in a went down and dropped the vehicle off. The dealership ordered me a Lyft to go home and one to return. It was quite seamless and appreciated. Only glitch was Mike was on lunch when I returned and I had to wait about 20 minutes to get my car. Mike was nice and apologized for the delay. Thank you for the repair! More

by lmpizzo2018 Verified Customer Verified Customer

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⭐️⭐️⭐️⭐️⭐️ Big Mike in the Service Department is the Best! If you need service on your vehicle, ask for Mike Tota — not Mike Castori. I previously had a bad experience getting a tire patch done under w Best! If you need service on your vehicle, ask for Mike Tota — not Mike Castori. I previously had a bad experience getting a tire patch done under warranty with Mike Castori, and it left me really disappointed with the level of service I received. Everything changed once Big Mike (Mike Tota) stepped in. His customer service is outstanding. He’s polite, patient, and genuinely goes above and beyond to make sure things get done right. After three attempts to repair my truck, Big Mike personally made sure the service techs found and fixed the problem. He didn’t give up, and he kept me updated the entire time. That level of dedication is rare. From now on, he’s the only person I want helping me in the future. If you want the job done right, I highly recommend asking for Big Mike. More

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The employees are always very kind and honest! ! My vehicle had a recall on they were able to order the part which took a week and was able repair and return my car same day ! My vehicle had a recall on they were able to order the part which took a week and was able repair and return my car same day More

by HMARTINEZ980 Verified Customer Verified Customer

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Astonishing, too my truck in for a noise and suspension problem. After 3 trips and over $10k in repairs STILL have the suspension problem. I don’t know if it’s the dealers and who they hire or the mecha problem. After 3 trips and over $10k in repairs STILL have the suspension problem. I don’t know if it’s the dealers and who they hire or the mechanic pool in South Florida - but have yet to find a good one… Each time they had my truck for 2 weeks… Naples, Labelle, Cape Coral, Okeechobee all are terrible. More

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Cape Coral Dodge contacted me about a recall for my Dodge charger, the recall pertained to the airbags.They set up an appointment at nine on a Tuesday. We showed up at the scheduled time and were told it wou charger, the recall pertained to the airbags.They set up an appointment at nine on a Tuesday. We showed up at the scheduled time and were told it would be a few hours. After a few hours, we called to check on the status and were told that it would not be ready. I asked them to call me when it was ready. At end of business day I contacted and they told me it would be ready the next day and they would contact me. The next day came around and nobody had contacted me by 3 PM. I contacted our representative and he assured me that they would get it done and he would contact me. On the sixth day that they had the car the dealership called to let us know they had to take our car seat out to complete the recall, and they noticed there was a camera in the back, if they hadn’t contacted before day six, that leads me to believe they didn’t even start until then. That was the only communication that we received from the dealership. After back-and-forth for eight days, they finally got the issue fixed. No communication back-and-forth, anytime I needed to figure something out I had to call them. And I was without a car for eight days. When I asked them on day four the status I asked about a rental car and why they didn’t offer one from the start. At this point, I could not go get a rental car because they had my car and I was relying on family for transportation. When we picked the car up, they were unprofessional, many of the employees were just sitting around on their cell phone scrolling, it was next to impossible to find anyone to help us. Which is frustrating as there were a bunch of people sitting around on their cell phone that worked there. After finally finding big Mike, who was our representative, he haughtily asked me to sign, no apologies, no explanation. After signing the recall information, he handed me the keys and said do you know where your car is? I told him no and that I would like him to bring the car around. He found a porter and interrupted their scrolling time to go get the car. This whole experience was just sad. I take the car to the dealership where I bought it from which is 30 minutes from where I live because they have always given me good service. I hope that this changes and that this review really makes you think introspectively about your dealership and how you practice business. You left a young family without a car for eight days with no communication, no explanation, and no apologies. We will be purchasing a car in the next couple years for our second vehicle replacement and I will not be returning to this dealership. More

by Lawrenme863 Verified Customer Verified Customer

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Big Mike did a fabulous job helping us with the service on our Durango vehicle. on our Durango vehicle. More

by Qsbruni Verified Customer Verified Customer

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A dealership that makes you hate dealerships Inconsistent customer service Long wait times Never reach advisor through calling it’s a miracle to get a answer from anyone and no o dealerships Inconsistent customer service Long wait times Never reach advisor through calling it’s a miracle to get a answer from anyone and no one seems to know what’s going on More

by joshuadupont3 Verified Customer Verified Customer

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Lack of communication did not inform me what was wrong with my vehicle. Customer service is terrible. Calls being recorded without even informing me. I knew more about Michael tota personal life and where with my vehicle. Customer service is terrible. Calls being recorded without even informing me. I knew more about Michael tota personal life and where he travelled than what was wrong with my vehicle terrible service will not go back to this dealer or recommend to anyone. More

by Miac315 Verified Customer Verified Customer

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Me atendieron muy bien muy bien el trato y solucionon mi problema gracias y que higa muchos más así problema gracias y que higa muchos más así More

by Keilamacha Verified Customer Verified Customer

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Everyone was great - especially Micheale - he was easy to work with and deal was completed quickly work with and deal was completed quickly More

by dave k Verified Customer Verified Customer

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