Mike Brandvold
Mike Brandvold at Klaben Ford Lincoln

Mike Brandvold | Page 58

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
4.9
1,036 Reviews

I have been at Klaben for over 28 years, because Klaben lets me take care of my customers. Your total satisfaction is my goal. I started my career here as a technician then shop foreman, and for the last 12 years as a Master Certified Service Advisor. Twice in the last 6 years I’ve been fortunate to be ranked #1 amongst service advisors in the Pittsburgh region. I take a lot of pride in being honest and fair to everyone. I provide the highest level of technical expertise in every area from the latest technology to the best replacement tires for your vehicle. My goal is building a relationship that lasts a lifetime. Stop by and say hi! 330-673-3139 ext 216

Dealership Experience

34 yrs, 1 mo

Industry Experience

40 yrs

Specialties & Trainings

Lincoln and Ford Master Certified Service Advisor

4.9

1,036 Reviews

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1036 Reviews of Mike Brandvold

October 21, 2019

Dealership Rating
Employee Rating

Makes car buying fun I cant say enough wonderful things about Klaben! I love my salesman Terry Baughman! He listens to what I am looking for and finds it for me. He makes More

by lakocias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Bowen , Terry Baughman, Carl from Klaben Jeep

October 20, 2019

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Great Ford Warranty Work!!! Unfortunately I had some major warranty work on my F150 that was due to factory engine issue. Mike Brandvold and Tom Alcorn worked with Ford to handl More

by Grecco Roman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Alcorn

October 18, 2019

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Good people, good service Routine service (oil change, rotation, etc.) Happy with the results. They just rolled out a new service if you have a Lincoln where, in addition to th More

by Sdougherty19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 18, 2019

Klaben Ford Lincoln responded

Thank you for providing us with your honest and candid feedback as well as your positive comments about our department and team. We ask for our feedback and truly appreciate our customers taking the time to share it with us. It let's us know what is working well and areas needing our attention. In this case you gave us insight allowing us to both celebrate with our team and evaluate progress on a process we feel brings more value to our customer's visit. We discussed the amount of time you were here and steps to improve moving forward. I enjoyed meeting you over the phone and shared your compliments with Mike B. as well. Thank you again for taking the time to share your feedback from your experience. I and the entire Klaben Team look forward to serving you. Sean Bradford - sbradford@klaben.com

October 18, 2019

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Great service, it never fails to impress Mike Brandvold there is no one better! Always helpful, attentive and courteous.Normally I wouldn't use a dealer for service issues. Mike makes the di More

by larocco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 16, 2019

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disappointed with length of service (4 days) for new battery I have always been very happy with Klaben service. This time, however, I was not. I use my vehicle for work, which means all of my tools are stored More

by Catherine A Serafin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brandon Pritchett

Oct 16, 2019

Klaben Ford Lincoln responded

Thank you for taking the time to provide a review of your experience at our service department. I agree, 4 days to diagnose and replace a bad battery is unacceptable. I apologize for the lengthy delay, no excuses. We should have and could have done better. We are continuously asking for feedback through many different sources as we want to hear the honest feedback, such as yours, that tells us how we are doing when it comes to delivering the type of experience that every customer should expect. Your comments have, and will continue to be, shared with the members of our team, as we take the responsible actions to prevent the same type of experience in the future. I also appreciate you taking the time to speak with me on the phone and for providing more insight into your experience. If there is anything that I can try and do for you at this time please let me know. We value you, your time, and your business. Thank you again for your feedback and I truly apologize for our failure to deliver the type of service that we are capable of delivering. We remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 107.

October 16, 2019

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great service there was some confusion when scheduling my appt, with my service guy Mike. he was not available, so they scheduled me with Joe. I was confused why? b More

by LISALISAMARIE55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 15, 2019

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Excelllent service We are very pleased with the service that we receive at Klaban. We travel over 2 hours to have our cars serviced because of the quality of work that More

by Jackson3012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 11, 2019

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mary volny review klaben service 10/4/19 I arrived... Mike greeted me and went through a thorough inspection of my car... then turned me over to Tyler who provided good info.... I thought the More

by mvolny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler Schultz

October 11, 2019

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Employee Rating

Always Pleased My car recently wouldn't turn over and was discovered that I had a bad battery. I was over an hour away and had a local automotive store tell me I ha More

by mehawkins37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 10, 2019

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Employee Rating

Efficient service department. I am always able to get a time and date that fits my schedule. All the people are very professional and easy to work with. They answer my questions More

by lgrund
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

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