Mike Brandvold | Page 80

Friendly, professional dealership I have bought and leased several vehicles from Klaben over the years. Their courtesy and professionalism are the reasons I keep coming back and referr I have bought and leased several vehicles from Klaben over the years. Their courtesy and professionalism are the reasons I keep coming back and referring family and friends to their dealership. The service they provide is always prompt and friendly. More

by jimmy1971 Verified Customer Verified Customer

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Outstanding Customer Service We had purchased our cars from a different Ford Dealer but had heard about the great sales and service team from Klaben from other friends and family. We had purchased our cars from a different Ford Dealer but had heard about the great sales and service team from Klaben from other friends and family. We had purchased two 2015 Ford Focus's which had the highly publicized transmission issues. The original dealer that we purchased them from, said "That's just the way they are supposed to be" and offered no remedy after multiple visits. We then went to Klaben with the intent to look at new vehicles and explained that we really liked our vehicles save for the transmission problems. Rich Klaben and his team proactively engaged their service team headed by Mike Brandvold and in short order took both our cars in to look at the issues and ultimately replaced our transmissions. They both drive like new cars and we have gone from cars we didnt like to cars we now love. Words cant express how grateful we are with the treatment we received at Klaben., and it doesn't stop there. Even when we go in for routine servicing we are treated and feel appreciated. We are loyal Ford owners and will never go to another dealer! More

by larocco Verified Customer Verified Customer

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Great service I always take my cars to Klaben. I have confidence in Mike. He makes me feel comfortable when I come in. If you want a great service experience see Mi I always take my cars to Klaben. I have confidence in Mike. He makes me feel comfortable when I come in. If you want a great service experience see Mike! More

by Dnacarter Verified Customer Verified Customer

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Excellent Service Always convenient to schedule appointments and staff is always so friendly. Thank you for all your assistance in helping me keep my vehicle safe and r Always convenient to schedule appointments and staff is always so friendly. Thank you for all your assistance in helping me keep my vehicle safe and reliable! More

by kharing1977 Verified Customer Verified Customer

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Great Service and Accomodating as always Mike went out of his way to help me get my truck in and out for necessary service. He always communicates and accommodates my schedule to get my serv Mike went out of his way to help me get my truck in and out for necessary service. He always communicates and accommodates my schedule to get my service completed. More

by Grecco Roman Verified Customer Verified Customer

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Rewarding Experience I was at Quick Lanes getting a regular oil change with tire rotation. They called my attention to the excessive tread wear on my 2015 Goodyear tires. I was at Quick Lanes getting a regular oil change with tire rotation. They called my attention to the excessive tread wear on my 2015 Goodyear tires. Since the tires had a 70,000 mile warranty and I had only put 30,000 on them, I went back to where I purchased them...no coverage. They suggested I go back to the dealership to have the suspension checked out. As soon as I met Mike, he knew what the problem was--driving on overinflated tires. That made sense. My 2007 Fusion had old changes every 3,000-4,000 miles. My 2013 Escape only required oil changes every 6,000 miles so they weren't adjusted as they should have been. As a widow, what did I know? Mike and I made a plan--a new tire, tire rotation and alignment and have the pressure checked often. This dreaded appointment turned into one of relief and education. often.oftenofgtemhalignmhttps://www.dealerrater.com/consumer/writereviews/43549?service=true&rbid=164c9c00-c0d9-4aaa-ba50-fd8675007ab1&source=ReviewBuilderCustom1ent this time and I would be back in the summer to get two new tires. In the mean time, I would More

by audreystillwell Verified Customer Verified Customer

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service is great wait times are awful the service work preformed was great as usual. The wait time is way to long for the amount of work preformed. I really like the overall exsperience at the service work preformed was great as usual. The wait time is way to long for the amount of work preformed. I really like the overall exsperience at Klaben but something needs to be done about the slow service once the vehicle is in the hands of the techs More

by BMELVIN0 Verified Customer Verified Customer

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Mike and the entire Klaben team are great My light came on to check the engine and I was able to bring my car in with no appointment and Mike was my service provider. He was very helpful and t My light came on to check the engine and I was able to bring my car in with no appointment and Mike was my service provider. He was very helpful and the problem was fixed. Mike and the team are always very helpful and are part of the treason that I have been shopping at Klaben for 15 years. While there I stopped over to see my salesperson, Roscoe, he is the best. More

by Ksufan11 Verified Customer Verified Customer

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very thorough Klaben has, Excellent, service. They care about the customer. very friendly .I have Loyalty Links, which really is helpful when using service for your Klaben has, Excellent, service. They care about the customer. very friendly .I have Loyalty Links, which really is helpful when using service for your car. More

by DONJAN5 Verified Customer Verified Customer

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Routine maintenance Picked my car up at my home.....left me one to drive.....the driver who came to my house was well dressed and very pleasant.! I felt comfortable.... Picked my car up at my home.....left me one to drive.....the driver who came to my house was well dressed and very pleasant.! I felt comfortable..... Did oil change and checked all systems Wash and cleaned inside and out!! More

by ROSEMARYVAY Verified Customer Verified Customer

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