Mike Castori

Everyone was friendly, and check in and our were both quick and easy, but I have to schedule another appointment for the same problem. It was not successfully fixed on the first visit. quick and easy, but I have to schedule another appointment for the same problem. It was not successfully fixed on the first visit. More

by cgjones7 Verified Customer Verified Customer

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service department was very good, finance did not explain in detail some aspects of extra purchases. parts department is terrible. in detail some aspects of extra purchases. parts department is terrible. More

by Sobrunsbob Verified Customer Verified Customer

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Almost impossible to reach a person by phone, and when it happens it's usually disappointing. Asked for an appointment in April only to be scheduled in September. happens it's usually disappointing. Asked for an appointment in April only to be scheduled in September. More

by mlouis211 Verified Customer Verified Customer

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Good service. I like working with Mike. He is knowledgeable and good to work with. I like working with Mike. He is knowledgeable and good to work with. More

by PLOTNERVTX Verified Customer Verified Customer

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My service manager flat out told me he hated my car and that it was stupid And that he hated working on them., it’s an EV, but he did have good communication. that it was stupid And that he hated working on them., it’s an EV, but he did have good communication. More

by Feelinfroggie76 Verified Customer Verified Customer

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I Will Never Get have my Jeep Wrangler Repaired by this dealership again !!!!!! I was given and estimate of $700.00 and was charged $1100.00. They overcharged me $249.12 more for parts than I could have g dealership again !!!!!! I was given and estimate of $700.00 and was charged $1100.00. They overcharged me $249.12 more for parts than I could have gotten the same parts from there parts counter When I ask why I was miss quoted Mike said he gave me the price for a warranty repair. This wasn’t a Warrantable repair !!! And he knew that from the beginning. I was Service Manager for 30 years at 2 Class 8 Truck Dealerships and I would not allowed a service writer to overcharge anyone like this. My invoice # 261702 More

by jwm1954 Verified Customer Verified Customer

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Took it in for one specific reason and they wanted to overhaul the whole truck,just do what I asked you to do. I know it was a big job and if you didn't want to do it just say so. They wanted to fix thin overhaul the whole truck,just do what I asked you to do. I know it was a big job and if you didn't want to do it just say so. They wanted to fix things I already had done. If it wasn't for Michael doing his job professionally and to my satisfaction I wouldn't have given you a 2 star rating More

by wtlsmooney Verified Customer Verified Customer

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They were very confused about my situation. The only reason I gave you a 2 star was because Michael my service advisor was very professional and was good at his job The only reason I gave you a 2 star was because Michael my service advisor was very professional and was good at his job More

by wtlsmooney Verified Customer Verified Customer

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I had a great visit, my jeep was serviced, my wait was short, my comfort was great, I was very happy. short, my comfort was great, I was very happy. More

by N/A Verified Customer Verified Customer

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My overall perception of disorganization is primarily based on my assistant service manager, who is outstanding. I contrast this dealership with other dealerships we have experienced primarily Lincoln based on my assistant service manager, who is outstanding. I contrast this dealership with other dealerships we have experienced primarily Lincoln, where there is a much higher level service and attention More

by mikemcmahon0 Verified Customer Verified Customer

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