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Mike Castori
Mike Castori | Page 3
Service
Cape Coral Chrysler Dodge Jeep Ram
2200 NE Pine Island Rd
Cape Coral, FL 33909
780 Reviews
780 Reviews
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780 Reviews of Mike Castori
January 15, 2026
Cape Coral Dodge contacted me about a recall for my Dodge charger, the recall pertained to the airbags.They set up an appointment at nine on a Tuesday. We showed up at the scheduled time and were told it wou charger, the recall pertained to the airbags.They set up an appointment at nine on a Tuesday. We showed up at the scheduled time and were told it would be a few hours. After a few hours, we called to check on the status and were told that it would not be ready. I asked them to call me when it was ready. At end of business day I contacted and they told me it would be ready the next day and they would contact me. The next day came around and nobody had contacted me by 3 PM. I contacted our representative and he assured me that they would get it done and he would contact me. On the sixth day that they had the car the dealership called to let us know they had to take our car seat out to complete the recall, and they noticed there was a camera in the back, if they hadn’t contacted before day six, that leads me to believe they didn’t even start until then. That was the only communication that we received from the dealership. After back-and-forth for eight days, they finally got the issue fixed. No communication back-and-forth, anytime I needed to figure something out I had to call them. And I was without a car for eight days. When I asked them on day four the status I asked about a rental car and why they didn’t offer one from the start. At this point, I could not go get a rental car because they had my car and I was relying on family for transportation. When we picked the car up, they were unprofessional, many of the employees were just sitting around on their cell phone scrolling, it was next to impossible to find anyone to help us. Which is frustrating as there were a bunch of people sitting around on their cell phone that worked there. After finally finding big Mike, who was our representative, he haughtily asked me to sign, no apologies, no explanation. After signing the recall information, he handed me the keys and said do you know where your car is? I told him no and that I would like him to bring the car around. He found a porter and interrupted their scrolling time to go get the car. This whole experience was just sad. I take the car to the dealership where I bought it from which is 30 minutes from where I live because they have always given me good service. I hope that this changes and that this review really makes you think introspectively about your dealership and how you practice business. You left a young family without a car for eight days with no communication, no explanation, and no apologies. We will be purchasing a car in the next couple years for our second vehicle replacement and I will not be returning to this dealership. More
by Lawrenme863
Verified CustomerOther Employees Tagged: Mike "Big Mike" Tota, Alejandro Collazo, Darren Caster, Eddy Crespo, Ibrahim Abdala, Veronica Carpenter, Chris Angstadt, Andrew Dubanik, Wendy Huckaby
January 09, 2026
Their service team said there was an issue with my intake manifold - a $3,500 fix. I took the car to another mechanic who said it was likely a temperature gauge issue and only charged me about $500. Thank go manifold - a $3,500 fix. I took the car to another mechanic who said it was likely a temperature gauge issue and only charged me about $500. Thank god I got a second opinion. More
by dnhansen2002
Other Employees Tagged: Don't remember.
January 08, 2026
I had a great experience at Cape Coral Chrysler Dodge Jeep, and ram with their service department. Michael see that an excellent job triaging my car and making sure that it was done expeditiously. Jeep, and ram with their service department. Michael see that an excellent job triaging my car and making sure that it was done expeditiously. More
by kbeck727
December 28, 2025
Service Manager Mike is super personable and willing to go the extra mile. I recently had my sunroof replaced and during the process I had 2 amplifiers short out due to the service techs not handling my ve go the extra mile. I recently had my sunroof replaced and during the process I had 2 amplifiers short out due to the service techs not handling my vehicle with care and they did not make me aware of this. This turned into a 3k hassle along with the cost of the sunroof replacement More
by salvatored111
December 23, 2025
Mike C is the best! He always makes sure I am taken care of with my service needs. He is honest and communicates like a pro. He always makes sure I am taken care of with my service needs. He is honest and communicates like a pro. More
by mlapack
Other Employees Tagged: Freddy Gorra
December 23, 2025
The process was longer than I expected priced more as well, but job was done and resolved issues. well, but job was done and resolved issues. More
by butch.kathy
Other Employees Tagged: Darren Caster
December 22, 2025
Service was as always wonderful. Our truck was taken care of, necessary parts were ordered quickly and they topped it all off with a compliment car wash. Our truck was taken care of, necessary parts were ordered quickly and they topped it all off with a compliment car wash. More
by jd_moran
December 14, 2025
They fixed our 2018 Jeep with only 58,000 miles on it. They put a new fuel pump and a new valve cover gasket. We are home for two days only drove it twice and it died in the middle of the road on my wife They put a new fuel pump and a new valve cover gasket. We are home for two days only drove it twice and it died in the middle of the road on my wife so after spending $2600 we are back where we started And I’m too scared to bring it back to them because they didn’t fix it the first time More
by Barbara Cameron
Other Employees Tagged: Christopher Reid
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