Mike Castori | Page 6

Michael Castori in service is a liar He tried to overcharge me At first He told me the repair cost would be $600 then he changed it to $900 even though my vehicle has certified warranty Then when I overcharge me At first He told me the repair cost would be $600 then he changed it to $900 even though my vehicle has certified warranty Then when I got there he Changed it to $1250 He lied and said he didn’t tell me $900 and that and that calls are recorded so told him to play the recording bc he was lying ,of course he didn’t I took my business elsewhere All the other places quoted well under $600 and the mechanic I used said I didn’t even have leak and I only needed a new thermostat So the pricey $300 diagnosis was a lie just like Michael Castori He is not to be trusted More

by zsheets Verified Customer Verified Customer

Report | Print

Micheal my service advisor was outstanding. heveirked with the warranty company and helped out a fellow dodge boy fix my 300s to spec. No nonsense and he was courteous and cool as a Bonus! He heveirked with the warranty company and helped out a fellow dodge boy fix my 300s to spec. No nonsense and he was courteous and cool as a Bonus! He is one of the best I've worked with in thirty years of hanging out at these dealerships. Thanks cdjr and Mike Keith P Fogarty More

by kfogarty0827 Verified Customer Verified Customer

Report | Print

Worked on getting my vehicle I purchased out of state a look over and the recall fixed. I had no dip stick from the company I bought it from and also oil was not changed. I was told one was ordered and wou look over and the recall fixed. I had no dip stick from the company I bought it from and also oil was not changed. I was told one was ordered and would get contacted when it comes in. Almost a month later no call back or any kind of communication. I also was details about the recall and exhaust with no return calls. I ended up purchasing my own dip stick and found my oil low and dirty. But also was difficult to place the dip stick in. This is what I was asking to be checked and was told it was. Obviously it was not checked and the oil was not good. Worked with a guy named Mike “Bike Mike”. Communication was very poor More

by CFAM Verified Customer Verified Customer

Report | Print

No communication, they dont return phone calls. Very poor customer. We will bever go back Very poor customer. We will bever go back More

by berfordcombs Verified Customer Verified Customer

Report | Print

Always professional and work is always done in a timely manner. Mike and Darren are great to work with manner. Mike and Darren are great to work with More

by vitodich Verified Customer Verified Customer

Report | Print

Michael is always helpful and addresses my issues in a timely and friendly manner. He always gets the job done. timely and friendly manner. He always gets the job done. More

by ccfirelt Verified Customer Verified Customer

Report | Print

Great working with service advisor on a walk in problem. That’s all I got. That’s all I got. More

by Joe Verified Customer Verified Customer

Report | Print

Had a problem with our Jeep not starting and stuck in our garage. Towed and fixed in the same day. Professional and quick turnaround!!! garage. Towed and fixed in the same day. Professional and quick turnaround!!! More

by folkersconstruction Verified Customer Verified Customer

Report | Print

It was might first experience went ok I sat for 2 hours longer than needed my car was done and no one told me. longer than needed my car was done and no one told me. More

by mattthomp1 Verified Customer Verified Customer

Report | Print

It’s always a pleasure working with Mike Castori. He takes great care to be sure our vehicle is properly cared for. What we’re frustrated about is my vehicle us throwing warning signals but nothing He takes great care to be sure our vehicle is properly cared for. What we’re frustrated about is my vehicle us throwing warning signals but nothing shows up when I bring it in for checking More

by R2ANGELS63 Verified Customer Verified Customer

Report | Print