Mike Castori

Great customer service every time and overall experience. I will continue to have my vehicle serviced here. I will continue to have my vehicle serviced here. More

by JTFRYER55 Verified Customer Verified Customer

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I had no contact with these people! I only spoke to someone in parts who never called me back. I only spoke to someone in parts who never called me back. More

by deanfiteac Verified Customer Verified Customer

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had a BAD experance with this dealership- was quoted a price and later that day got a new estimate for $1000 more- said no thanks - went tp pick up vehicle and had to pay $250 for no work no diagnostics j price and later that day got a new estimate for $1000 more- said no thanks - went tp pick up vehicle and had to pay $250 for no work no diagnostics just a screwing- I live in a gated community and work the gate sometimes- well be leting all 800 homeowners know how BAD your dealership is- will never be back- already talked to someone from the dealership- this isnt over More

by dwilli3447@gmail.com Verified Customer Verified Customer

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Everyone was excellent at their jobs kept me informed as what they were doing. Got me in and out in a good manner. what they were doing. Got me in and out in a good manner. More

by austincharles7120 Verified Customer Verified Customer

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Mike C in service as usual is the best! ! Everything done as promised and on time. ! Everything done as promised and on time. More

by Frank Falco Verified Customer Verified Customer

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Great service! Mike C. is always incredibly helpful with each visit and takes his time to explain everything. Mike C. is always incredibly helpful with each visit and takes his time to explain everything. More

by Jessie Verified Customer Verified Customer

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The service department was excellent. Mike was professional, honest, and genuinely cared about my experience, making the entire process smooth and stress-free. Mike was professional, honest, and genuinely cared about my experience, making the entire process smooth and stress-free. More

by Richard kovacs Verified Customer Verified Customer

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In the handful of times over 3 years that I brought my jeep to this dealership, I never once had anything but TERRIBLE experiences. Multiple occasions my vehicle was kept for weeks on end, no one would re jeep to this dealership, I never once had anything but TERRIBLE experiences. Multiple occasions my vehicle was kept for weeks on end, no one would return my calls, no loaner vehicle was ever offered. Service department manager is never available and refuses to return phone calls, no matter how many voicemails you leave. The last time, 1 of the 2 issues wasn't even fixed but I have given up and no longer wish to ever go back there. Truly the worst experiences I have ever had at a dealer or shop. More

by s.lesnau24 Verified Customer Verified Customer

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Cape Coral Dodge contacted me about a recall for my Dodge charger, the recall pertained to the airbags.They set up an appointment at nine on a Tuesday. We showed up at the scheduled time and were told it wou charger, the recall pertained to the airbags.They set up an appointment at nine on a Tuesday. We showed up at the scheduled time and were told it would be a few hours. After a few hours, we called to check on the status and were told that it would not be ready. I asked them to call me when it was ready. At end of business day I contacted and they told me it would be ready the next day and they would contact me. The next day came around and nobody had contacted me by 3 PM. I contacted our representative and he assured me that they would get it done and he would contact me. On the sixth day that they had the car the dealership called to let us know they had to take our car seat out to complete the recall, and they noticed there was a camera in the back, if they hadn’t contacted before day six, that leads me to believe they didn’t even start until then. That was the only communication that we received from the dealership. After back-and-forth for eight days, they finally got the issue fixed. No communication back-and-forth, anytime I needed to figure something out I had to call them. And I was without a car for eight days. When I asked them on day four the status I asked about a rental car and why they didn’t offer one from the start. At this point, I could not go get a rental car because they had my car and I was relying on family for transportation. When we picked the car up, they were unprofessional, many of the employees were just sitting around on their cell phone scrolling, it was next to impossible to find anyone to help us. Which is frustrating as there were a bunch of people sitting around on their cell phone that worked there. After finally finding big Mike, who was our representative, he haughtily asked me to sign, no apologies, no explanation. After signing the recall information, he handed me the keys and said do you know where your car is? I told him no and that I would like him to bring the car around. He found a porter and interrupted their scrolling time to go get the car. This whole experience was just sad. I take the car to the dealership where I bought it from which is 30 minutes from where I live because they have always given me good service. I hope that this changes and that this review really makes you think introspectively about your dealership and how you practice business. You left a young family without a car for eight days with no communication, no explanation, and no apologies. We will be purchasing a car in the next couple years for our second vehicle replacement and I will not be returning to this dealership. More

by Lawrenme863 Verified Customer Verified Customer

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Their service team said there was an issue with my intake manifold - a $3,500 fix. I took the car to another mechanic who said it was likely a temperature gauge issue and only charged me about $500. Thank go manifold - a $3,500 fix. I took the car to another mechanic who said it was likely a temperature gauge issue and only charged me about $500. Thank god I got a second opinion. More

by dnhansen2002 Verified Customer Verified Customer

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