Mike Collins | Page 10

Shouldn't have to wait 4 hours for a service with a appointment for a oil change and a "quick" detail. Ill do the next Service elsewhere appointment for a oil change and a "quick" detail. Ill do the next Service elsewhere More

by sgtforeshee Verified Customer Verified Customer

Report | Print

Was lied to, and my advisor Andrew never returned any phone calls for 7 days my truck was in the shop. Service after the sale is the worst I’ve ever encountered. Would never use Jim butler again, just a phone calls for 7 days my truck was in the shop. Service after the sale is the worst I’ve ever encountered. Would never use Jim butler again, just a bunch of lies. Instead of fixing their problems they offer me reward points and 7 free car washes and 25% off my next service. More

by darrellwill89 Verified Customer Verified Customer

Report | Print

excellent , work with Mike was first class experience. Took detail time to explain all aspects with our car purchase. Also made sure personally that we understood the features with our Tahoe purchase. Took detail time to explain all aspects with our car purchase. Also made sure personally that we understood the features with our Tahoe purchase. Thanks Terry Larson More

by sales93 Verified Customer Verified Customer

Report | Print

I had a really good experience the 2nd time. Truck was detailed and looked good. Thank you Mike C and Jim Butler for taking care of my issues! detailed and looked good. Thank you Mike C and Jim Butler for taking care of my issues! More

by herodkenneth1 Verified Customer Verified Customer

Report | Print

I would like to start off with, the truck is nice and I like it a lot. But there was some issues. The front ground effect was falling off when I got home from the dealership. The truck was clean but not like it a lot. But there was some issues. The front ground effect was falling off when I got home from the dealership. The truck was clean but not detailed. I’m still vacuuming pet hair out of the back seats. Wiping dust off of seatbelts and inside of the glove compartments. The 3rd brake light on the truck isn’t working and on the driver side roof there is a piece of molding that comes unhinged at highway speeds. For paying 2500 for a certification, I don’t feel it was very certified and then buying a 3500 dollar extended warranty. I could of did without the certification and kept my 2500 bucks. I came to Jim Butler to get the best experience and came out feeling used. Thanks More

by herodkenneth1 Verified Customer Verified Customer

Report | Print

Mike in sales and Tara in finance were easy to work with. Both had great personalities and were very helpful...the only issue i had was that it took a very long time to complete the deal. Both had great personalities and were very helpful...the only issue i had was that it took a very long time to complete the deal. More

by jimbloom1961 Verified Customer Verified Customer

Report | Print

My truck did not get fixed. A wrecker took in my truck on a Saturday.Left a message Saturday night explaining what happened Called Monday morning at 730am. and they told me they A wrecker took in my truck on a Saturday.Left a message Saturday night explaining what happened Called Monday morning at 730am. and they told me they'd call me back, I was told the service writers were too busy to talk.. Called back after lunch and was told my truck wasn't there. Had to call tow company to get exact location. Then they all of a sudden found it. Didn't talk to the service advisor Mike till later that afternoon. He was a really nice guy on the phone. I went up there around 4 to get my service rental and Valerie was very nice getting my rental. But picking up my truck I felt like I was bothering them asking questions. My truck isn't fixed. Called dealer and was told they couldn't get it in right away. So now I'm driving a truck that the starter turns when I try to use the bright lights and the horn. So I have no horn, NO bright lights, and my windshield washer doesn't work, which all are required safety features. My service advisor was a guy named Mike. I was told he was off when I called up to the dealer. The girl who answered had no concern for my situation. I picked 3 Mike's bc I didn't know his last name. More

by jtrammelster Verified Customer Verified Customer

Report | Print

Very pleasant and professional I have always have courteous and prompt service. They always explain in detail what is needed on my vehicle. When I call for an appointment I don’t I have always have courteous and prompt service. They always explain in detail what is needed on my vehicle. When I call for an appointment I don’t have to wait more than a few days. More

by terry.dowdy22 Verified Customer Verified Customer

Report | Print

We were looking for a new truck. We found a pre owned 2020 GMC Sierra Denali. Mike Collins was great in helping make the sale. Recommend Jim Butler Chevrolet to anyone looking for a new or pre owned v 2020 GMC Sierra Denali. Mike Collins was great in helping make the sale. Recommend Jim Butler Chevrolet to anyone looking for a new or pre owned vehicle. More

by KNRWRAY Verified Customer Verified Customer

Report | Print

Will highly recommend Jim Butler Chevrolet.Mike Collins Will highly recommend Jim Butler Chevrolet. Mike Collins was very thorough in answering any questions I had. Great service. Very pleased with my pu Will highly recommend Jim Butler Chevrolet. Mike Collins was very thorough in answering any questions I had. Great service. Very pleased with my purchase 2018 Jeep Renegade More

Report | Print